The hotel itself was stunning. Interiors were gorgeous. The hotel room was cosy and comfortable. We loved the rooftop pool and the nearby bars and restaurants. Such a great experience.

We were charged for items in the hotel room that must have been missed in previous bookings. But this was clarified and refunded straight away so no real issue there.

- Nice swimming pool on the roof - friendly staff (most of them) - centrally located

- house keeping skipped the cleaning one day despite the sign hanging on the door ! - room on the 22nd and last floor was quite noisy because of the ventilation and air central located on the roof of the hotel: being in the room gives the impression you are flying (constant noise of engines) - due to cancelled flight, the stay was extended and one more night was booked but the hotel did not accommodate I that we remain in our room (despite same category) and made us pack and change to another room.

The location was excellent, no need for much transport as everything was in walking distance. The bed was comfortable and the little sitting area was nice too. The room was big, handy having a safe too.

The couches in the sitting area were not very comfortable. The fridge had too many drinks in it that we didn't want and there was no room for our own things to go in the fridge, it was annoying having to empty the fridge out and put all the drinks on the cabinet above, there is no need to fill the fridge so much as it can be refilled with room service each day Oh, there was no shower cap, I like those!

Rooms have been refurbished since my last stay at this hotel well appointed, bed was very comfortable, great water pressure in the shower

Parking was expensive - especially when its park yourself - granted its in the basement but thought $60 per night for this service was over the top - $45 a night would be more inline?

This hotel is in a great location for the various meetings I had around the city during my stay. The staff are very friendly, the room comfortable, and the onsite restaurant was great.

The online check in and check out seemed a little pointless at times, as the staff still needed to assist everyone to achieve these things. The online check out also wasn't clear that completing it meant you needed to vacate the room immediately.

Great location - within walking distance to food, transport and entertainment. Clean and modern facilities. Bed very comfortable. Good soundproofing despite being on the middle of the CBD - no issues with noise. Friendly staff. Self service counters very convenient. I was fortunate to have an early check in and a late check out. I stayed on level 15 which had a decent view.

I stayed 3 nights and didn’t receive any housekeeping. On the first day I thought it was because I left a ‘do not disturb’ sign on the door till around 11. But the next day I was out all morning and afternoon - still nothing. On my last evening I called reception to ask them to empty the bin and for a replenishment of tea bags - which they were prompt to do. Whilst a high quality hotel, they’ve cut corners on the small things like no complimentary water, no robes, no lotion.

I liked the comfy beds. The friendly helpful staff & great location.

Not much 😊 I thought the bar food options were a bit limited & the buffet breakfast could have been better for the cost. But what was offered was fresh & tasty.

Breakfast was varied, good quality with sufficient choice. King bed was the comfiest ever! Bathroom outstanding. Staff top notch, nothing too much trouble. “Will” on reception duty Christmas Day accomodating with a late check out, terrific customer service skills. Location spot on, close to everything, no car needed. Mini bar well stocked, reasonable priced. Liked online check-in for a quick uncomplicated arrival via self service kiosk to obtain room key cards and up to room; same for check-out. Personal touch and help on hand if needed. So quiet, great soundproofing of corridors and next door rooms and outside City noise. Slept like a log.

The throw blanket at foot of bed was stained with obvious spots ranging in size from table tennis to tennis ball. No way it should have passed muster on room inspection post discharge clean. Reported to housekeeping. Asked for high floor with view on booking weeks before and got 5th floor looking at a brick wall! Did not complain, just accepted what we got as everything else was great.

Asking to [pay before arrivaL at the hotel, then doubling up on payment upon arrival. Now awaiting refund on one of those payments. Staff were helpful but the system is over complicated with technology. Remember hospitality is a people business NOT technology based trying to achieve a streamlined system.

Location is perfect and full of happenings and buzz since there are theatres just right next door and opposite hotel. Chinatown is a 5 minutes walk too. Nothing bad to talk about the hotel or rooms. Overall really love it!

The shower area does not have a door or glass divider, so water will flow to the floor or soak the mat. Housekeeping is weird, when we hang the do not disturb sign, housekeeping came in and washed up everything on the basin on the 1st day. Subsequently when we request for housekeeping to come, they didn't turn up or clean room without washing the used cups and plates in the basin.