Friendly welcome from the reception staff with some good information about future bookings. Bar and restaurant staff also offered the same friendly welcome. Loved the matchday menu and enjoyed the homemade fish, chips and mushy peas. There was a good atmosphere around the hotel as a few football fans checked in or popped in for pre match drinks. The suite was spacious and had toiletries, bath robes and slippers. Had a restful, undisturbed nights sleep.

Some of the furniture in the room was a bit scuffed and the carpet had a few stains. The room looked a little tired but nothing a lick of paint and deep clean wouldn't fix.

Lovely clean room . Tv channels worked this time. Really comfy bed. Nice people on reception and a really lovely room cleaner . Dont know her name . Small lady with white hair.

Mattress was 2 singles zipped together. , was told on arrival the bar closes about 11pm . On the night we decided to go for a drink at 9.44pm the2 miserable staff said they were closing but if we wanted we could have 1 last 1. We hadnt even had a 1st one . Told them not to bother. Room service food was shocking. Ordered a pizza and garlic bread . Came after about 40 mins . Stone cold and the garlic bread was dripping oil everywhere , and looked and tasted like raw dough. .

It's the home of my beloved football team. The staff were all friendly and accommodating. We had a pitch view room with a fantastic view of the pitch. Was nice to look out and see the groundsmen putting the stripes back on the pitch the following morning. Talking to maintenance and cleaners sharing memories of the team and our late father's. Breakfast was good too. Early and late check in out as part of the package I booked. Parking free in front of the hotel. Will be even better when rooms are refurbished

The rubbish referee.

Buffet Breakfast was of exceptional variety and quality, with great, obliging, friendly staff, as were the Bar staff and Room attendants who excellent especially Connor and Tatiana. Reception were very efficient, co-operative and helpful. considering any disruptions caused by the name change. The largest shopping area in the country is in walking distance close by with a variety of shops a products. In all, a very pleasant stay, in the very beautiful surroundings of Horwich and Rivington area, close to Bolton with MotorwIays to all points of the country close by for ease and speed of access.

The absence of a fridge and safe for visitor use in the room was a bit concerning for a regular traveler, but nothing else impaired a my 12 day stay.

The location was just right for the Bolton arena. The rooms were big and comfortable. The staff all very friendly and helpful. Very quiet

Quite expensive as breakfast not included. The meal i had one evening was OK but nothing to rave about. I also kept having to get my key recharged as it kept not working- bit of a pain going up to the room then back down again etc. There's not a plug by the bed to charge phones

Excellent location/Setting for the Pink concert. Early check-in appreciated. Friendly and helpful staff.

Reflections lounge had about 20 seats .... no where near enough. Partner had broke her ankle the week before so on crutches....sadly no where for her to sit so had to leave. Breakfast disorganised...no coffee cups. No bread for toaster. No small plates. Breakfast option very limited with hardly any options available. No orange juice available either. Not what is expected sadly

Although the cooked breakfast was standard fare the food was freshly cooked, good quality and the scrambled eggs were creamy and delicious which is so unusual for a hotel breakfast. Friendly staff. The bedroom was big and the bed huge and really comfortable. There were 4 good quality, comfy pillows . It was lovely to have central heating instead of air conditioning. A quiet night’s sleep without the drone of an air conditioning unit.

The window (car park facing) was very small. The decor a bit dated and the wall pictures cheap and uninspiring.

We stayed for the Pink concert and we’re really impressed with all the things put on by the hotel. The staff were all friendly, we were allowed to check In early so we could enjoy the atmosphere without carrying g our bags around. drinks and food were all reasonably priced. The room was clean and bed was really comfortable. Would definitely recommend especially if you’re attending an event, being able to leave the concert and just walk over to the hotel was great.

The staff at this place from youngest to older are all exceptionally friendly and helpful. Although the facilities are good, it was the experience of the staff that made me book in here again. You might think this is minor but the fact you provide replenished tea bags, sugar and real milk and a few biscuits each day is very much appreciated!

Minor point but all of the pillows (including the one in the cupboard of my room) are very firm. Please consider providing a mix of firm and soft. The bed itself is very comfortable.

It’s obviously a fantastic location for match day. Staff all friendly and very helpful

Disappointed that the “penthouse” rooms are not pitch facing. I’d originally booked a pitch view room, I’d gotten a notification that I could “upgrade” my stay to the penthouse for an extra £24 which seemed reasonable. “Upgrading” was not what I’d expected, this is in part my fault for not reading that the upgrade is just the larger room without pitch view.