Cannot fault this hotel it’s becoming a home from home hotel, still got another 2 visits go this year, and believe it or not I can’t wait, you walk in this hotel and you know you are away from all the stress everything about this hotel says “COME AND RELAX WE Will TAKE CARE OF YOU” from the spacious welcoming reception that automatically says take your time don’t rush “we’re over here when you need us” to the bed that says “I GOT YOU.” Then onto breakfast which is totally at your leisure. Not for getting the staff. You will not, and I repeat you will not fine a better staff team from the receptionist/Concierge to bar staff and room attendants and all the kitchen team. You all make it a pleasure each and every visit, to sum it up i booked my wedding anniversary in January for August bank holiday weekend just to make sure I had the room.

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Cleanliness. Spaciousness. Friendly helpful staff. And the accommodation for dogs.

For some reason I was allocated a room for the disabled? This was fine but there was a small green light in the bathroom and by the door entrance that I was unable to turn off. I understand why they are there, due to the function of this room but unfortunately it disturbed my sleep throughout the night as I’m used to total darkness. Although I was grateful to the bathroom one. Also I was unable to open a window as it was too high. I’m used to window open summer and winter. I was a little hot throughout and it was stuffy. It was too late with my late departure to bed (party) to move rooms.

Amazing hotel, beautiful reception and restaurant design - big wow factor Very helpful reception staff Very helpful restaurant/bar staff Very polite cleaning staff Beautiful and clean Comfortable room with air conditioning: we have two big dogs and so we were able to set the room temp ourselves to 16 degrees - amazing! a lot of hotel air con units are restricted to a low of 19 degrees. Excellent food, we had dinner and breakfast- all were very well presented, clean buffet area and tasted fantastic Ample parking Great Wi-Fi in the room Great location near Coventry, easy to access Supermarket next door Open spaces to walk the dogs Nice well kept grounds

The bed was too hard for me but that’s personal preference We had a double room, there wasn’t a lot of room around the bed The bathroom was very small and had a shower over the bath, so had to step over the side of the bath The water pressure for a shower was adequate and personally not strong enough for someone to wash long hair. Room charge for dogs, our dogs probably make less mess than a toddler We also had a visit from Freddie Mercury (please be patient with this gentleman, he is deaf and has mental health issues but is harmless) bit annoying, he frightened our dogs and interrupted our meal. So we stood up and asked him for space, which he eventually understood.

nice spacious comfortable room! had everything we might need in there tea coffee facilities toiletries hairdryer and even and iron and ironing board. we got an upgrade through booking.com for an executive room but our friends were also very pleased with their regular double for the same reasons. it was in a perfect location with shops and restaurants 5/10 mins away and an Aldi right next door within walking distance and there was secure parking with cctv. the hotel was lovely and clean everywhere and had a lovely reasonably priced bar and restaurant area and the staff were extremely helpful always cheerful and friendly. we were very pleased as we travel a lot and have experienced a vast range of standards but this was up there ! great value for money and we will be booking here again for sure!

we actually can’t think of anything bad

Stylish rooms and bathrooms Comfortable beds and pillows Impressive TV screen size Nice bathroom Clean towels Excellent dark blinders for daylight sleepers Professional liquid soap and shampoo Good breakfast with a large range of food.

Kettles are quite old..need a replacement.. same as the telephones in the rooms. But definitely kettles need to be changed. Also missing a mini fridge in the room, although there was a space for it. No other cons.

We had an accessible room as my partner is in a wheelchair. The room space was great and bathroom also spacious and the sink was very wheelchair friendly. The bed was HUGE - felt like two double beds put together (so it was nice to not have my duvet stolen that night!). Fairly firm mattress and comfy pillows. Beautiful hotel entrance and nice bar and restaurant space. Welcoming staff.

Could do with a main light in the bedroom as it could be a little dark in the day. My partner found the bathroom quite cold as he is on blood thinners but may be possible to adjust the radiator?

The room itself was a free upgrade to Executive room and the level of comfort and facilities almost entirely justifies the name. The room was spacious and comfortable in all respects, seating, bedding, media, power/charging points and lighting, all just right. Bathroom toiletries were pleasant and the mini-fridge was a useful addition. The location is ideally located for major road links and local food and grocery outlets. Public areas are very comfortable, although I had no need to use them due to the comfort level of the room.

Not happy having to pay for parking, it reduces, if not eliminates, the 'bargain factor' of the booking. The car park was near-empty, even for a Saturday night stay, so can't really see the point, other than perhaps to monetise the seasonal football or exhibition traffic.

Welcoming staff. Everyone was very friendly whether front of house, catering or cleaning staff. Special mention to Ewa who I spoke to in advance about parking early and travel options as we were going to Commonwealth Games. She went above and beyond and had both rooms ready by the time we finished breakfast so we could leave our cases in the rooms before we left. Standards of cleanliness of rooms and general areas was excellent.

Really not sure about the scrambled egg - is it made from powdered egg - had a grainy & lumpy texture - YUK! The rest of the self service food was OK

Location was ideal for our purpose. Easy wheelchair access. Ev charging point (although one not working).

Bathroom I little small for an ‘executive’ room. Enamel peeling on bath. Body lotion dispenser empty (I’m sure they would have filled it, but a bit inconvenient when you’ve just stepped out of the shower and found out). Towelling robes far too small - and no, not because we are exceptionally large people. They had run out of the vegan item on the snack menu with no alternative option. Little niggles rather than large problems.

The executive room was clean, welcoming with complimentary drinks in the fridge which came in handy, after a long driving journey. The housekeeping staff were very friendly and helpful.

When we arrived we were kept waiting at the reception, completely ignored by one of the reception staff, JASS, with no hello or welcome or any word from her. She appeared to be completly absorbed in doing her own thing. According to the pillars and standards of IHG, she has not delivered a good customer service. Further training is recommended for her, to remind her how to treat all the guest equally and with respect. Thanks to the cleanliness of the room and awesome housekeeping staff, that has made our stay wonderful. Please place friendly, helpful and cheerful staff at front desk, to create a memorable welcome for the guest.