We really enjoyed our stay and staff was very friendly and always willing to help. We highly recommend it. We booked a small double bedroom for Easter, and arrived early to the hotel. We were able to leave our luggage stored until we checked in, free of charge. The room was located on first floor. Even though it was small, it was very comfortable. It included a TV and a fridge with complimentary still and sparkling water. The bathroom was nice (and big!). The hotel also has a restaurant where breakfast is served. Breakfast was good value for money, with a nice variety of options. We also had burgers one night, which were delicious. We will definitely be returning to Wards Hotel on our nexr visit to Folkeston.

The family were delightful, nothing was too much trouble, even offering a lemon drink etc., when I had a cold. My room was small for a two week stay, Raj offered to relocate me, but after travelling for a long while, I slept so well in the bed, I declined!! The room and I got on well. Meals were delicious. And Dylan makes a mean Espresso martini, a must have.

Shower was a bit cramped due to plumbing fixtures and awkward glass shelf in the way. My knee replacement made showering awkward., obviously not the hotels fault. Tiny sink to use successfully without splashing everywhere. A smaller tap would be good.

Lovely and affordable hotel in Folkestone. Approximately 10 minute walk from the sea and promenade which was very convenient. Reception staff was informative, friendly and welcoming. Good option to stay the night before our trip back to Europe.

Unfortunately, the toilet was malfunctioning. Initially the reservoir was not refilling at all, and after giving it a little fix, it started refill very slowly. Reservoir refill mechanism is due replacement.

The breakfast cook was amazing, she was very quick, efficient and food delicious. The young man who was doing the cocktails on the evening of Sunday 21st August also helped to provide my sandwich for my evening meal. I couldn't eat a proper meal but had soup and a really good boiled egg sandwich on brown with salad. Beautifully displayed on the plate. Nothing was too much trouble for him. Staff were really good. Hotel is obviously being updated in stages but dining area and the bar were very good. Our room was clean, beds were good and water and fizzy water provided which was a good point. Very quiet on top floor.

Entrance area hopefully this is in hand for the upgrade but hoteliers have had a dreadful time in Covid so people must not be hard as there has been no money coming in and all the refurbishments need time to progress through. Will definitely come back for next years Air Show.

Staff were super friendly! Special shout out to the woman on breakfast service--she was lovely! The room was really big (room 7) with plenty of space for our stuff. Nice that it also had a fridge in the room plus a kettle. I was surprised by how powerful the shower was (we stayed in a different room before and the shower wasn't great). Bed was comfortable and I liked the picnic tables out front--good place for a beer post check-in. Bonus points for being extremely dog-friendly--our dog was welcome in the room as well as the bar and restaurant. Breakfast was good!

We stayed two nights in two different rooms (arriving from Eurotunnel and heading back via Eurotunnel). The shower was good in Room 7, but not so powerful in Room 2. Other than that, everything was great.

This was our second overnight stay when travelling abroad and taking an early shuttle to France. Located 10 minutes walk to the beach path and 12 minutes drive to Eurotunnel. Friendly staff, tea and coffee making in the room, fridge, free filtered water, a tasty breakfast and free parking, comfortable bed and lovely big bathroom - all you need for the start of a holiday! Spent a fabulous afternoon, after arriving in Folkestone, walking along the stunning coastline and eating fresh fish right on the beach. We enjoyed a drink in the hotel garden. The food at the hotel looked delicious too. Folkestone is well worth a longer stay. Thanks - will definitely stay again.

Hotel location was excellent, just 5 minutes walk from the seafront. Staff were friendly and helpful. Bed was very comfortable and bathroom very clean , with nice toiletries. Hotel was pet friendly and so our spaniel also enjoyed his stay . The restaurant was very good , we ate there twice including the excellent Sunday lunch carvery. Pleased to see that the hotel serves exceptionally fine English wines from Kent !

The hotel reception closes at 9pm and although we had keys to let ourselves in and out , I found the mortice lock a bit stiff . I would have preferred a ‘thumb turn’ mortice to open from the inside .

We were welcomed and very quickly made to feel at home. The room had an old-style elegance and, on a very hot day, felt like a cool refuge. The bed was extremely comfortable and, in both the room and the public areas, everything was immaculate. All the staff were friendly and gave the impression they were there to help and to make our stay comfortable. Our evening meal was excellent. We stayed on a Friday night and there was a function in the large room at the back of the hotel; we had slight concerns that we were in for a lot of noise, but everything was well controlled and peace had descended by the time we switched off the TV at 10.30pm. All in all, a very well-run establishment.

Possibly a wider choice of breakfast cereals (eg muesli) and maybe an offer of yogurt/fresh fruit for those not wanting a cooked breakfast.

We arrived before 12pm. (Check In 2pm - the room is not clean yet). The Wedding at Old Kent Barn start by 1pm. The friendly receptiontist offered us to other room to dress and left our case there to put for other room. We were back very late and find clean room and our case, waiting for us. Nice English Breakfast but fried eggs are over cook. No worries. Only 10 mins walk to front seaside and town.

Nothing...

The hotel was very good with correspondence, changing my dates from the original and also able to accommodate my unusual request about storing bicycles. Everything went as expected.

The carvery was more pricey and restrictive with meat choice (you could only have one) than some of the excellent local carvery's where we live, wish we had asked more questions before it was booked. Also it was a surprise to see the same person tending to the tables who appeared to be cooking the breakfast too and I wonder if at times this could lead to service issues though we didn't have any.