The best feature about the hotel is the location absolutely beutifull surroundings. The staff where amazing well mannered plus very professional. Merissa at the check in desk was brilliant made me feel welcomed from the second we walked in the door excellent service. The room was standard clean but dated a little. Could be doing with a freshen up. The leisure place was good enjoyed the jacuzzi plus the gym had lots of equipment for its size plus a few tiles missing from the roof (refurb needed roof and mirrors) breakfast there was a massive range of food and drink. All in i would give the hotel 8/10 staff 11/10 😊

Nothing i didn't like hotel was good value for money especially where it's located.

The staff made this hotel exceptional! Every single member was absolutely brilliant. There was 23 of us carrying out the three peaks challenge. We arrived late Friday evening after a 8 hour drive from Liverpool, just as food was about to stop serving, and they catered for all 23 of us without a hint of it being too much trouble (And was great food!). They gave us a smooth check in, looked after us in the bar & allowed us to use the hotel facilities the next day whilst we waited to start our three peaks challenge. Most hotels would kick you off site straight after check out! Could not fault the staffs hospitality & kindness, It was the levels you would expect from a 5* hotel.

Price - Far to expensive for quality of the rooms / facilities. The hotel is in ok condition, but the high price tag most definitely doesn't reflect the quality of the rooms / facilities.

The staff were brilliant. The young gentleman behind the front desk was fantastic (apologies, his name escapes me), and couldn't have been more helpful whenever I had some query. The room was a single room and very comfy. It even had its own (albeit, small) bath, rather than just a shower, which was much appreciated after an epic West Highland Way trip. The breakfast was very filling, with a cooked breakfast including black pudding, haggis etc. as well as choices of pastries, cereals etc Good choice of drinks in the bar, and although I didn't eat dinner while I was there (was lucky enough to go to a friend's who lives locally), there seemed to be a good menu as well. There's use of the spa facilities as well, although I didn't partake

Nothing really. The decor is perhaps a little tired in places and could be freshened up a little bit, but it's a trivial gripe. Also, if you're on foot, it's a little bit on the outskirts of the town centre.

The Hotel from outside was a little disappointing, however ,the inside was quite nice, The buffet evening meal was exceptional as was the Breakfast Buffet. Bedrooms where clean & the kettle in the room was great. It was quite confusing when we where trying to order at the Bar a Pint & a meal from the menu in there for our evening meal & we where told we couldn’t order at the bar as we had paid for Bed & Breakfast.

The electric plug was near the floor, so to boil a kettle, the kettle had to go on the floor! so My friend asked for an electrical extension, this seamed to be a problem at reception, However after a couple of hours he finally got one so he could return to his room.

The breakfast was English continental bur didn't cater for vegans at all. no milk choices. Breakfast was hot and colc selection. Not a £209 a night breakfast really. staff on reception brilliant, bar staff and catering staff were very helpful. Mani maels from bar lmb shank special was very nice but no sauce/gravey

we had a superior room booking £209 per night but it was dated and budget really. similar to a best western. A bit tired and was unfortunately on the ground floor sharing a wall with the bar. we heard every bang and barrel change.

King size double room excellent. Really helpful and considerate staff.

Booked into single room which was quite frankly - shabby. Radiator on full blast and no means to turn off. Window opening restricted. Became a sauna. Notified night staff who were excellent. Reassigned me a large king size room which was in far better order and excellent. Advice to future bookers....ask how recently the room is refurbished. The range is considerable. From hostel level to just under 4 star hotel. I have stayed here 3 times now.

Everything was great for our family night stay over The hotel has everything you need from food drinks leisure swim and health suite , we all had diner and drinks in hotel which was faultless , there was a great selection for breakfast with a large comfortable eating area all staff were very polite , Unfortunately after recent storms the gym was closed and pool was a bit cold but we were informed the storm had damaged areas which was totally acceptable as it was out of everyone's hands

Minor things our room had complimentary water and biscuits which was perfect room 21 My parents room had no water no biscuits and a window vent broken that was allowing a massive draught into there room even with radiator on it was cold room 29 Simple fixes

The stay was absolutely amazing! I proposed to my girlfriend that day and she has now become my fiancée! Everyone was so welcoming and really happy,it really seemed like they went out of there way for us and I'd like to thank them all!

The only thing that seemed a little bit bad was the celebration package which seemed a little lacking. However this is probably the fault of the hotel company and nothing to do with anything else. One last thing would be the jacuzzi which was out of order but honestly that wasn't an issue and totally out of there control. Overall thankyou!

The place was pleasant enough and leisure facilities are excellent. Good value for what you get. The rooms were clean and comfortable. Food was nice at dinner. Girl at reception was very nice and couldn't be more helpful

Some places are a bit run down. I am not a fan of fried eggs being left out. They overcook and go rubbery. Prefer to have them freshly cooked. Some staff totally ignoring you, not even a good morning or good evening. Couldn't get away from you quick enough. Also was looking to relax with a night cap(about 10.30pm) after being away all day only to be told bar was closed due to power cut. When it was clear all the power was on. As tap lights were on and till.

We loved that the property had a bar and the leisure club was great!

the only thing that could have been improved in my opinion was maybe having a time slot for adults only in the leisure club. it wasn’t as relaxing to be in the steam room when children were using it as a toy and opening and closing the door so often