We were in the area for the Jacobite train experience so this hotel was perfect. Rooms were clean and as described. Communication with the hotel was excellent. Staff very friendly and helpful throughout our stay. Breakfast and dinner choices were great and really delicious. Hotel and dining are a bit pricey but it is a tourist hotspot so to be expected; you certainly won’t find anything cheaper for this standard of board and dining. V pleased overall and would recommend.

Nothing

Good restaurant and comfortable rooms.

No lift, room rate was v expensive compared to other similar hotels we stayed in. Heverlee at £7.25 a pint! Why?

It was clean. The bed was very comfortable. I liked very much.

I haven't found anything specific that I don't like.

Breakfast room, well layed out lovely breakfast and top quality staff. Very helpful and polite. On arrival , met by the receptionist with a happy smile and very welcoming. Room was very spacious and well laid out. Very clean and comfortable. Just a short walk to town or mountain walks. January visit for a short break, they even arranged the snow to fall!

To get to the standard of the rest of our experiance, the evening meal needs to have more choice. Higher quality produce would do it.

Nice adequate room, good bed, good bathroom, 4 star hotel quality. The hotwater quooker was funny, took a lot of space but worked. The reception guy helped carrying my bags as there are lots of steps and stairs. Also, he very kindly watched over my bags as I went up to the Gondola at Nevis Range, before checking in. Thank you! Busstop to go to Nevis Range right in front of hotel, bus nr 41.

Lots of steps and staircases, kind of labyrinth to find my room. Appearance of the hotel on the outside doesn't do it justice.

Everything good, the staff were lovely, i had wet clothes that needed dried for the next night shift, was allowed to hang it in the boiler room.

WiFi did not work in the resturant which when u r on your own is an issue, no lunch during the week which if u r working a night shift is an issue as i had to find somewhere in the town to have some lunch, i was too tired for breakfast as i had worked until 6am.

Location. Issue during meal very professionally handled by Maitre'D. Food Quality exceptional.

Had trouble parking, managed to get last slot at front wall. Best to make clear what alternatives are if front CP full. General Prices very high from what I'm used to. Room temp was very warm at 22deg and humid. would have liked A/c to have been switched on at this time of year for arrival, set to 19/20deg. £15.50 for a breakfast is far to high a charge. Hopefully all this taken as constructive responses.

The restaurant was great for dinners - especially the chocolate surprise at dessert. Good location if you want to explore Ben Nevis and the surrounding areas. Lovely receptionists

The shower could do with a bit of modernisation - our room was against some eaves so therefore the shower head room was limited. The actual shower water was temperamental to get a consistent warmth and the shower head was fixed to the wall. Our room overlooked a nearby residential parking area which wasn’t particularly pleasant, nor was the neighbours looking in whenever the blinds were open. While the restaurant was amazing for dinner, the hot breakfast was limiting for vegan; either a Full Scottish or an egg-based dish.

The room was great - bed was extremely comfortable and I was glad there was good air conditioning, it was mini heatwave whilst I was there. Great location as well, as close to walk to main part of town and close to Ben Nevis too. Most of the staff in the hotel were great - very friendly and attentive.

Pricing in the restaurant seemed a bit steep to me vs what was actually offered. I had dinner once and I wasn't overly impressed with money vs quality. Also I think it's obvious that some staff might not be on same level with attention to detail but nothing too major.

Nice spacious room, good options for cooling and heating, bathroom was very clean and in great condition. Restaurant was excellent - plenty of people came for food from outside the hotel also so booking is highly recommended. Portions were large and of excellent quality - we loved the dinner and enjoyed the breakfast.

Parking was quite limited and we were lucky to get a space despite arriving fairly early for our room. Bed location in the room was against the only wall that linked to another room, and through the wall from their bathroom, so was woken up quite a few times by those people going to the bathroom. If the beds had been against the opposite wall, we would not have heard them at all.