The bed and pillows were so exceptionally comfortable; shower was one of the best; nice coffee and tea selection; lovely botanical toiletries; warm quiet room despite the bar being downstairs; parking available; room serviced to a very good standard after two nights; location unparalleled. Would stay again

Room was a bit tired with the shower ceiling rocking when we switched it on; ran out of milk fairly quickly and had to ask for more; no option to include breakfast; no do not disturb sign; TV poorly positions and very small for such a big room; rooms are desperate for a floor length mirror, there was nowhere suitable to do makeup which isn't going to be a issue for everyone but was really problematic for me

The bed was very comfortable and the room was clean and warm, a lovely space that promoted relaxation and peaceful sleep. The room was quiet with no disturbance from outside or the restaurant downstairs from the point I wanted to sleep. Having an alarm clock with the time displayed was very helpful. Food at the restaurant at breakfast and a booked dinner was exceptional, as were the cocktails at the bar.

The desk size and number of items on it was inconvenient for me being able to work on my laptop during my stay, though not a large issue as it was a short stay. A bedside mirror or desk mirror (had the desk been larger) would have been welcome so that I could sit to do make-up - I used the wardrobe mirror but had to sit or kneel as there was no surface nearby. Makes the room ideal as a holiday base for relaxing and sleeping between excursions, but possibly not for those who need their hotel to double as a work space.

Very comfortable room. Big, very comfortable bed. Real coffee in the bedroom. Shower very good. Shampoo, shower gel, conditioner, hand wash and hand sanitiser in the bathroom were all really gorgeous. Lovely, lovely restaurant with fabulous food and a genuine “French” feeling, which was very nice. Very friendly staff.

Difficult to find anywhere to park - we did eventually get a place but then were reluctant to go out in our car because we’d lose it. But I appreciate it’s a problem with Frome in general, not just at Bistro Lotte. Stairs to the room are steep - but I appreciate there’s not much can be done about that.

Breakfast options were ideal and the quality of both food and drinks was excellent. Our room (family room) was spacious and very comfortable. Beds and bed linen good quality. Bathroom facilities very good. Great shower, toiletries, generous-size towels, instant hot water. The bistro was exceptional.

WiFi provision was very poor. None of us could connect. The room guide led us to expect this difficulty, but these days it should be better, we thought. Booking.com's room description is inaccurate. We spoke to the owner direct about this.

Very central location, wonderful comfy bed and excellent shower. Nice touch to have fresh milk in the room. The room was above the restaurant but very quiet. Food in the restaurant was excellent so I would recommend eating there. They also have a few parking spots up the road, which was an added bonus.

Nothing not to like really.. If I was being super picky, I think the room would have benefitted from a couple of prints on the walls to complement the overall look, and maybe a box of tissues would have been nice in the bedroom.

We loved Bistro Lotte. The room was spotless the bed lovely and snuggly. The food was fabulous we ate at Bistro Lotte on the first evening and my husband said he had the best steak he has ever eaten.The hotel itself is only a stones throw from the centre of Frome just at the top of St Catherine’s Hill where you walk down into the gorgeous town.

The only problem we had was the parking as this is a bit limited.

Breakfast menu was a little limited. Booking.com suggested that the breakfast was £9.75 fixed price extra. It wasn't and B.c need to sort out their website.

Stairs. Room was on top floor 3 flights up. Flat screen TV too small for the room. We are asked if we wanted the room to be serviced, for the price this should be a given. Bed was made and bin emptied (no need for either) but the towels weren't changed even though we left them on the floor (usual signal to change them).

Beds and shower were excellent. Location was brilliant - easy walk into the centre of Frome and convenient for my daughter and family staying in a rented cottage. Parking easy. Frome is also convenient for lots of other places nearby. Awesome food at the bistro - but you do need to book.

The stairs were very steep - we knew there was no alternative to the stairs and were prepared for them, but they did turn out to be very hard work. We were on the second floor. The TV was quite a small screen and the only place to view it was from the bed, so a larger screen would have been better.

Breakfast was good with a varied menu. We particularly like the Continental Platter with an Americano. On arrival we had a good meal in the restaurant. Cannot fault the food. Staff were very nice. Polite and friendly.

The stairs were difficult for me. I did know in advance so I am not complaining but if you do have mobility and heart problems probably not the best place to stay as there are no ground floor rooms.

Breakfast was very good and the location was excellent for Frome. The walk into the town started with all the most interesting places. People working in lotte's were friendly and helpful and our evening meal was excellent. The separate bar was very relaxing.

I have some problems with my back and so the bed was a little soft for me. I'm sure it suits most other people. We stayed for three nights and so just a little bit more space for clothing would have been great.