Beautiful old building with very interesting history. Feature working lift from 100 years ago.Massively wide staircase.Appealing hotel entrance.

Unfortunately it was not as clean as it should have been .Dirty window in bedroom and dust all over the place.I have added photos of the same.

We arrived pre check in. Told lift was out of order and offered 3rd floor room. Explained that due to recently diagnosed health issue this was not suitable. Immediately offered an alternative room on a lower floor. Very impressed with this solution to an issue we had not previously considered. Thank you so much!

The only thing that was disappointing was that we couldn't afford a second night...

Staff went out of their way as I had to amend my booking. They also took a parcel for some one to collect whilst I was out. All very helpful and pleasant.

Room was cold and noisy. I had pneumonia which did not help and could not work out how to alter the temperature. I was right next to the heating/airconditioning equipment on the roof which kept me awake. However, comfy bed, plenty of hot water and a load of tablets kept me going and would not stop me booking again. I was moved to that room as I had originally booked for two people and was alone so my fault.

We loved everything! Stunning building with a great history, very close to the centre of town. Lovely staff and a great breakfast. On arrival, check in was seamless despite some complications with my stay logistics - I had booked for work for one night and leisure for another two so wanted to make sure I was in the same room for the duration. The receptionists were very helpful with this. They also helped me switch rooms as the first one had a broken window. They also gave us great advice on our last day about seeing Loch Lomond. The breakfast was a rarity - a la carte! A range of dishes on the menu and all seemed to be very tasty, with attentive service too.

It felt a little tired, maybe in need of a refresh, but it’s not that bad really - it’s forgivable when you consider how old the building is!

very clean good comfortable bed value for money breakfast was very nice and the dining room was very clean

no kettle in the bedroom or free tea/coffee only products which had to be paid for and as an elderly lady on my own i couldn't get the tops of the water to unscrew. i think water should be available free of charge. the dining room was freezing they had problems with the heating but still wasn't sorted on my second morning. the lift is picturesque but too heavy and cumbersome for an elderly person to manage although the very nice receptionist lu helped me when asked..

This hotel made my trip even wonderful. When it comes to travelling in Scotland, People always said Glasgow is not as good as Edinburgh. However, I completely changed my point of view after staying in this hotel. The location is sweet (a 8-10mins walk from train station) and there are a lot of cute little live band bar nearby!!! The lady at the reception knew it was my first time in Glasgow so nice was she that recommend all the sightseeings that are worth going! Like the food, the cathedral etc. And they were soooo good. Love the elevator so cute cuz u need to close the door by yourself!! The room is comfy, big and kinda give me a mysterious vibe;) would come back again!!

Our room was beutifully decorated. The breakfast was exceptionally good because it offered some different, unusual options. Staff were very helpful. We were given a complimentary coffee on our return from dinner out which we appreciated. The hotel is very close to the main street, A Gideons bible in the bedside drawer,

Our room was looking out onto the central well where the ducting system was located This was a bit noisy and if you wanted fresh air it made it even louder. We did manage to sleep though.

Deluxe room was nice and big - with about 20 foot high ceiling, recently decorated. The building is nice with its heritage elevator as a centrepiece of the lobby. Bed was huge and very comfortable.

No USB or power sockets next to the bed (on one side there was power) but no USB in the room. Bathroom was old and cheap - it didn’t match the quality of the bedroom. Staff were nice and trying hard but understaffed and under trained / inexperienced. Restaurant was closed in the evenings presumably due to staffing issues. Aircon looked retrofitted in about 1980… it would only blow a gale of cold air at max speed so had to be off for our whole stay.

Hotel was very close to the city centre, the bus stop was just in front, supermarkets near by. The old building was nice, but need more maintenance.

I didnt like their policy regarding the bathroom towels. I never had one towel for 2 people. When they took it, and my husband jumped in the shower after a long day and there was no towel at all in the bathroom, we find out that was another one hidden in the wardrobe in a bag. I understand that cleaning and changing towels can generate a lot of pollution, but for me it was a bit extreme. The furniture in the room was very outdated and chipped, no fridge in the room.

Stay was only one night. Staff were friendly on reception and happy to give information we asked about.

On arrival we were told about the discount we would receive for the car park across the road but wasn't told we had to register car as soon as we arrived. So because we only tried to register on leaving we couldn't get any discount and at £27 for one night it was quite steep. This system different from the one we had used before where you took your ticket to the car park office who would give the discount. Other than that the place was quite quiet and soulless really.