Friendly and attentive receptionist at check in, held bags while we parked and arranged a later check out after discovering our plans for the next day - wonderfully comfortable and cozy room

Bar man was abrupt, very quite bar but no conversation or offer for an alternative to a requested drink that wasn’t on the menu granted but it is a cocktail making bar! disappointed Room was also showing some wear and tear, bathroom extraction fan not working and paint surrounding it badly chipped and flaking off. Better attention to dusting and a little maintenance is required to the room to warrant the usual price tag but as it was Jan discount happily overlooked

We travelled up to Glasgow to scatter remains from our late mother, the staff were extremely helpful and caring towards us. In Particular Carolina who seemed to manage all of the bar area as well as the restaurant, she was so organised and the minute she left the bar, the staff couldnt keep up with the demand from the on site events, Carolina would have to return to mitigate the risk. Carolina seemed to know all the guests, we were there for three nights and saw her every evening, she greeted us, checked in on how we were doing and continued to run the show...this lady deserves a promotion, at minimum a raise. Thank you Carolina for all the support and care, and thank you to the rest of the wonderful staff at Malmaison.

The wait for Breakfast on our last morning, I received my cooked breakfast at 10.45 and had to check out at 11am.

Absolutely stunning hotel, the junior suites are beautiful. The staff are so friendly and helpful. Bar stocks a good range of drinks and the steak night is such good value and oh my goodness it was cooked to perfection. Our room was on two levels and had two tvs, good space for storage, tea making facilities, a nespresso machine, a good sized dressing table which is definitely something a lot of hotels lack, our own little sitting area which was so comfy, even an armchair up in the bedroom. Gorgeous king size bed with beautifully soft sheets and genuinely one of the comfiest beds I’ve ever slept in. I didn’t want to get out of it. Breakfast was served in the beautiful restaurant and had a great continental selection, both the coffee and orange juice were good. Good selection of hot food as well which again, was cooked perfectly. Martin the manager was great!

The only thing I would say about the bathroom was that it was slightly cramped. The bath was hard to get into with a dodgy ankle.

All three of the front desk staff who helped me were exceptional and made my stay there special. Thank you very much to Andrew,Hayden and Abdul. Malmaison is lucky to have you. The housekeeping staff I encountered were lovely and helpful too. My room was clean and comfortable. Situated just off the beaten track by a couple of short blocks, the walk down to trains at Central or Queen Street Stations was about ten minutes. It is a beautiful building. I really enjoyed my stay there.

The three bar staff I encountered could learn a lot about service from the excellent desk staff. The bar staff were neither attentive or pleasant. Quite unusual in Scotland in general. I did not use the restaurant.

The building itself is very interesting, consisting of an old Greek church and an adjoining building. It's well appointed, and the staff are very friendly and helpful. It was comfortably warm when we were there. There is a bar and a bistro in the basement of the hotel which looked good (didn't try, see below). Location is good, not in the centre of things but only a small walk away; we only walked for the few days we were there. Room was well maintained and had some great tea and coffee options.

Only minor gripes here, opportunities for improvement. The bar only had lagers and an IPA. No darker beers, not even cans of Guinness or similar. Seemed an odd omission. The duvet on the bed was too much for the temperature in the room. I eventually pulled the duvet out to just use the cover as a sheet which was more than enough. There was no separate light for the cupboard including the hot drinks and the safe. This meant you need to put all the ceiling lights on to see, which wasn't great for anyone sleeping at the time. Should be easy to fit something more specific.

Everything was easeful from checking in, ordering room service (so speedy from ordering to delivery), eating in the bar (the fries are THE BEST!), checking out. I was really impressed with all of the food I had. My bedroom was a standard room and it had everything I needed, it was clean and comfortable and quiet. I love that that the toiletries, and the fragrance in the public areas, smell the same as they did the last time I stayed at a Malmaison. It creates a sense of continuity and care that I appreciate. The gentleman on reception, the woman behind the bar (with red hair) and the gentleman who delivered my breakfast are wonderful! I will be back.

That I had to leave :)

The staff were all exceptional, very friendly, knowledgeable, and incredibly polite. The epitome of service with a smile. Breakfast was brilliant both mornings. I would recommend booking with breakfast included as it is far cheaper than adding it when you arrive.

The room was clean, but the decor has definitely seen better days. Frayed carpeting between the bathroom and bed. The carpet needs replaced, i would say. The bathroom wasn't spotless- there was hair in the bath tub. Some of the furnishings need replaced, , desk chair was burst at the side. The bed was not very comfortable, very lumpy. Oh, there was no plugs available on the bed side of the room. Very annoying when needing to charge my phone, wanting to work from it and wanting to be in bed, wasn't possible.

Intimate and romantic

Not enough people to join

The staff are very attentive and very friendly. They were very helpful and knowledgeable about the city and travel arrangements etc Very comfortable beds. No fridge though.

The decor. The room was so dark. Trying to put make up in the room was an absolute nightmare. I know it is the signature Malmaison look, but it is looking very tired and dated. Even in the bar and dining room the lighting was terrible. The fixtures and fittings are also very dated in my opinion.

I stayed 2 nights at Malmaison Glasgow, I was traveling for work and had a wonderful stay. The room that I had was spacious and cozy. The bathroom was really nice. The breakfast was typical english breakfast, ok, but not my favourite type of breakfast, but that is personal taste of course. However the staff was wonderful and helpful. I forgot my headphones at the hotel room, and only realised when I got home to Iceland. They were so generous to send me the headphones without hesitation, and at not extra cost. Thank you so much.