Great location in central London, welcoming friendly staff, exceptionally clean & very comfortable rooms. Fortunate enough to be offered an upgrade from Classic Chic to Urban Deluxe room & enjoyed a glass of Prosecco on arrival.

Stayed in central room, could hear the noise from what must be an outside Generator all night. We thought it was the usual hum from in room air con but when we turned this off we could still hear it all night. Needed the ear plugs that was part of complimentary pack. Breakfast for 2 which we chose an English Breakfast, tea for one and one espresso cost just over £60 incl service charge. Whilst the service and food were impeccable we felt paying just over £30 each for one breakfast plate and hot drink each was expensive. We should have had the full breakfast offer which included cereal,fruit, pastries for £33.50 each, although could not fault the a la carte breakfast.

Great location. The rooms were very clean and superb facilities overall. Complementary water and coffee/tea. We got upgraded upon our arrival!!

Although we got upgraded, the rooms were still small. Also, they do not provide liquid hand soap despite me telling them about it. Ended up buying myself one while I was there.

I stayed one night to attend a function nearby and chose the Cosy Room, which was perfect for one. In fact it was quite spacious. I moved the 2 seats around as they were both stuck to the side of the room, making access to one side of the bed weird. The bed was very comfortable, the Nespresso coffee most welcome and bathroom had a great shower, with strong pressure and warmed up quickly. And considering the hotel was in the middle of a busy street, it was extremely quiet. Staff at reception were very welcoming, polite, helpful and most importantly, remembered to smile. I loved the quiet, luxe vibe of the reception area.

The window could do with a netting curtain or blind as with the blinds up, I could see the office workers in the building across the road and assume they can see me just as clearly. I pulled the blinds down when getting changed. The bathroom door opened outwards and kept closing, which was slightly irritating when getting ready. I used the bin to prop it open.

The rooms were exceptionally clean, and the staff was extremely helpful and professional. I would like to extend my sincere gratitude to Mr. Kaan, who was particularly friendly and accommodating, as well as to the entire reception team for their excellent service. The rooms were spacious, impeccably maintained, and featured a modern design. Additionally, the hotel’s location is outstanding—just 150 meters from Holborn Station, which offers a direct connection to Heathrow Airport via the Piccadilly Line.

The air conditioning unit produced a continuous noise, which was quite disruptive and unpleasant.

I loved the hotel, it was very comfortable and had some very nice complimentary touches. Beautiful decor

I didn’t like the table in the room as it was scruffy and damage to one of the walls and some wallpaper was peeling…. The £100 security deposit isn’t advertised and whilst it wasn’t a problem for us it could be for others…. There was confusion at breakfast as to whether we paid or not which we had pre paid at book in…. We felt a little like we were looked down upon as we weren’t in suits etc…. My breakfast was cold and I found a hair, i didn’t report this as we had already had conversations over payment and then the wrong order was brought to us….

Lovely hotel, right in the heart of the City (3 minutes from Holborn Tube, just off Kingsway). Lovely room (nice and quiet, even though it looked out onto the street and a pub opposite), great fixtures and fittings, nice little Nepresso machine & decent selection of teas. Superb shower and nice bathroom accessories. A really comfortable bed and a nice little sofa. Great bar with lovely staff, good cocktail menu and a late night bar downstairs for post-theatre drinks etc. Helpful Reception staff and a general sense of calm throughout....would definitely stay again.

Probably me being a bit of an 'old bloke', but with all room controls (lighting etc.) being based on a touch screen its a bit of a pain navigating a menu of symbols when you just want to turn on the light in the bathroom! Still not sure what the wine glass symbol turned on or off!

The location was brilliant for us - we had booked for a west end show so were able to walk easily to the theatre. The staff were just lovely - so helpful, checking we were happy with everything and offering assistance with everything - very pro active. The hotel itself is gorgeous and smells fab too! Beds were comfy so we slept well. Theres a lovely bar area too downstairs which was very relaxed

Fancy lighting system meant we couldnt work out how to fully turn off the room lights 🤣 Breakfast was a set breakfast, no option to just get a cuppa or a smaller option. We just went out for food.

The staff were polite, friendly and attentive. I found the room to clean, the beds comfy and the facilities to be very good. The only gripe I had was on arrival, I'm not sure whether this was because I was dressed in shorts and hoody but I seemed to be the only person arriving by private driver services that did not get asked for help with bags or get a greeting from the door staff on arrival. Once inside the hotel however the staff were fantastic.

I'm not sure whether this was because I was dressed in shorts and hoody but I seemed to be the only person arriving by private driver services that did not get asked for help with bags or get a greeting from the door staff on arrival.

The hotel is beautiful, the Christmas decorations were lovely. The location is fantastic, within walking distance to Leicester Square, Piccadilly, Oxford & Regent street. The bed was comfortable and the room was quiet, so we slept well. Had a little dance at the QT bar one evening before bed which was lots of fun.

The room was a little on the small side, although very nicely decorated it felt slightly cramped but not the end of the world. Most of the staff were lovely but we found the bar manager to be quite rude. He was very disinterested in answering questions we had about the hotel facilities, he kept walking off mid conversation and generally just made us feel like we were a nuisance. This is not the level of hospitality / customer service you would expect from a hotel like this.

What a great hotel. Nice, clean room with comfortable bed and total darkness during the night. No irritating lights and no noise from other rooms. Great water pressure in shower, which can be hard to fint in England - and that on the 6th floor. Large gym with good equipment. Free water refill and a working refrigerator. All inn all one of the best hotels I've stayed in in London with good connections bus and tube wise. Very happy. Worth the money. Will come back.

The gym smelled a little but otherwise nothing to complain about.