The property is in an amazing location and right in the heart of Manchester. although busy the staff where exceptional and helped with all of our queries! They allowed us to store baggage the next day and helped us with Taxi’s. The rooms where large and very comfortable.

Hard to spot from the outside (we walked past it twice) and only had one person on the check in desk with a large queue. The person working was amazing though and did their best.

Superb location. Walking distance to centre, Beside China town and Gay village, 5 min to railway station and to Piccadily Gardens, where all public transport meets. Bus to airport in front of the hotel every 10 min. Free turist bus on the same station. 3 great pubs just across the street. New mattresses, very comfortable. Great breakfest.

The 3 elevators. When the hotel is full, there could be, expecialy in the morning, more than 5 min waiting time for the elevator. Better to stay somwhere on the lower floor and use stairs. The distance to the famous Canal Street in Gay Village is only 150m. It's loud there, expecialy on weekends - till 4am. It's better to have the room facing other side.

Stylish, easy self check in/out

We couldn’t manage to get the aircon to work

excellent nights accommodation in the heart of the city, the cleanliness was impeccable the staff where fabulous nothing was a problem they went above and beyond to assist us!!! well done

nothing at all

It just gets better and better with each stay . We travel but like going to concerts so this was the 4th time we stayed here this year. I have a walking stick and every time email them, the staff go out of their way to help . Reply within a few hours and most importantly, they stand by what they promise. Yes its a little more expensive but here you really do get what you pay for, They have the best staff out there , the rooms are spotless and the breakfast is amazing . I do not even check other hotels now when i go to Manchester , this is the one for me. The night before i stayed in Liverpool, now theres an interesting review comin.

there really is nothing to complain about . I love having a good moan but cant find anything here to maon about.

clean, bed was comfortable, check out was fast

I over paid for this hotel. The price went down at the last minute a day before my check in date for an even higher room type (executive room) before but I was beyond the free cancel period already so I had no choice. I checked in at around midnight and asked if they could assign me a room with bath tub and they said I had to pay 25 pounds more to go to an executive room… while that room was now going for 20 pounds less than what I had originally paid for! 🤯 I was too tired from my travel to discuss further with the receptionist but if you think this hotel would go above and beyond for their customers… they don’t.

Location was great Hotel was clean Facilities great Lounge / bar area clean, friendly, good variety of food and drink Price - very reasonable and gym use included Room - good size, nice bathroom , good size tv Beds comfy, good pillows Lifts always available and quick to arrive

Room was very hot, air con temperamental Reception staff could smile more, came across quite cold, no additional details offered upon check but other overheard other guests check in more friendly and informative Check in online didn’t work didn’t receive code to access room keys Gym Validation required not explained

Everything! - The modern exterior & interior design. - The very lovely and helpful staff in the reception, bar area and their outstanding service. - the cleanliness of the hotel, well it’s all new. - the bed and the room is comfy as expected, good quality of all materials. - the rich food & drinks menu on the bar. - the location: 2 minutes walk from Piccadilly gardens and china town, lots of bars and restaurants around car park next door for drivers and the train station is few minutes walk. - the reasonable price. will definitely consider it for future Manchester visits.

nothing not to like really. but if have to mention something I noticed that the breakfast rate is a little more expensive than average (2-3£) difference. (not bad and totally understandable for the nice design quality and service in my own opinion)

Lovely reception, really nice, comfy lounge/bar. Overall very nice interior design. Super-comfy bed! Great value for money and great location in Manchester to go everywhere and close to Piccadilly station, and the staff were all so lovely, helpful and welcoming!

The room with a double and single room was a little tricky - the corridor where the wardrobe, ironing board and bathroom access was a bit cramped. The hotel had only opened the week before so there were still builders around and a step ladder in front of the doors when the lift opened! The system in the bar for adding drinks to the room number wasn't set up and took quite a while and a number of staff to get the bill right, but I think these were all teething troubles, and the staff were all lovely. The glasses weren't very clean in the room, which was surprising for a new hotel, and it would have been good to have the little extras like a shower cap, cotton wool, safety pins in the bathroom.

What’s not to like? The location is excellent, was under ten minute walk from train station, metrolink down the road, near all shops, bars and restaurants. We stayed for two nights and got everywhere we needed to go easily, great distance to all main districts. On arrival we were greeted by a lovely welcoming lady (didn’t get her name, possibly management with dark hair) we were able to check in early, other lady on reception that actually checked us in was equally as lovely. The whole hotel, from reception, bar, breakfast area to rooms was super clean. Room was lovely, modern with plenty of room. Comfy beds, lovely shower. Had requested a nice view, which had been noted and mentioned at check in. On our first morning I asked for some help with getting to a certain point of interest and the two lady’s on reception helped me no problem. Had breakfast today (our second day) and it was gorgeous. Plenty to choose from, cooked well and topped up nothing running out. Lady who seemed to be in charge at breakfast was very welcoming and friendly. Had a drink in the bar on the second evening and both bar staff we dealt with were lovely. There was a ice machine in the corridor which was helpful 😀 A really lovely stay and will most definitely stay again . Thank you

There isn’t anything to dislike but a couple of things to mention. The air con switch’s itself off after a certain amount of time, can get rather warm and likewise if you want to turn it off I couldn’t. On our first evening when we returned to chill, there were hardly any tv channels on the tv, rang reception and received a call to say would be looked at the following morning. I mentioned it twice again the following day and still no one came to look. Eventually on second night I was offered a room move, but at 9pm it was a bit late for that when leaving the following morning. Was just slightly frustrating as I had a child. I wouldn’t let this affect my scoring though as we really loved our stay. just thought it should be mentioned.