The staff were amazing, nothing was ever too much trouble and they always went above and beyond to accommodate our needs, we stayed with our dog Freddie the miniature Daschund who captured the hearts of staff and other guests, the doggy welcome pack was perfect and he especially enjoyed the treats and the fuss! The food was excellent, bed was comfortable, room was cleaned daily and we couldn't fault the standard of cleanliness, the view from our room was absolutely stunning, we'd love to come back and stay again, thank you to all the staff members who made our experience so wonderful ❤️

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Great location and fabulous view of the lake in our room. Afternoon tea was particularly spectacular and was enough to feed 4! The staff were lovely and very accommodating, especially the lady at Reception and William!

The breakfast was underwhelming and the food at the grill was not to our standard. Mac and cheese as a side did not specify that it had bacon and we were upset to receive that as mac and cheese usually comes plain and as is. They should really specify on the sides that it contains pork. The wait staff were singing very loudly and you could hear it from the kitchen during dinner and it felt unprofessional

The setting and ambience of the hotel was lovely as expected. The staff were very friendly and helpful, I was grateful to have my case carried up to the bedroom for me. Enjoyed the breakfast, good choice and the evening meal, beautifully cooked. Disappointed the soup was the same on both days of our 2 day stay. The homemade ice cream was special.

Unfortunately the service at dinner was very slow on the second day, apparently due to a couple of staff being absent. Something that couldn't be helped, overall our stay was excellent

Stunning location, the drive up to the hotel is really magnificent as is the view from the terrace where we had a hot pot of coffee and then pre dinner drinks. The staff here are so friendly and welcoming, they couldn't do enough for us. As it was our Anniversary, we were given an upgrade to a 4 poster room on arrival and there was a card and a gorgeous box of chocolates in the room. Dinner was great and breakfast was exceptional - ordered at the table and served beautifully. The hotel is beautiful, luxurious and well cared for.

A luggage lift would be great Not being able to open a window in the bedroom - would have been lovely to have some fresh air blowing through especially as the view was so beautiful from the room

Breakfast was delicious ,evening meal also,stall excellent.

Shower was not good,tv only had one channel

Great location for both Windamere, Bowness, Ambleside and Grassmere. Very clean and staff friendly and accommodating. Although staff were covering several roles at one time.

Two bars, one smaller in a bar area which was very under stocked on the Saturday night. The bar person had to keep leaving the bar to get mixers, glasses and spirits from the other bar in the dinning area. Customers were queued and waiting quite a while whilst the bar person was running between both bar areas. Would recommend that the smaller bar area was well stocked up on a Saturday afternoon, ready for pre dinner drinks on Saturday night!

A good (or even great) hotel stay is made of many things; comfort, facilities, location, ambience, food...but all those elements can be ruined if the staff aren't up to the job. The staff here are exceptional; friendly without being in-your-face, quietly efficient, able to deliver. As we walked in there was a beautiful welcoming fire burning in the hallway hearth, which, on a rainy Cumbrian day was just what we needed. Then of course there's the location; up a hill, with a lovely view of Lake Windermere; perfectly placed for all excursions. Three minutes away is the Windermere Jetty Museum, which runs lake trips from March on vintage steamboats, and has a cafe with a fantastic view and great food too, so if you want a cup of tea or something more substantial on your travels, make that a date, too. Do book breakfast at the Merewood, as there's a great choice and we tried a few of the options, all of which were lovely. So as you can guess, this is a two-thumbs-up recommendation.

Earlier check-in time would have been nice. And, hilarious though it is, the out-of-tune Grand Piano (which sounds like a Cockney Music Hall Joanna, but even more discordant) could do with a bit of sorting. Although as I say, trying to get a tune out of it is quite fun for a minute or so before your ears start to bleed.

Merewood was an exceptional stay. The old home is gorgeous and the staff was friendly. The rooms themselves had a stunning view, comfy beds, a cozy feel, and were stocked extremely well with toiletries. The location itself is a bit remote, but we appreciated the quiet. It's easy enough to order a taxi to get to town, just give yourself an extra 10-15 minutes for them to arrive. We absolutely loved our stay and will definitely be returning.

Nothing. Everything was clean, breakfast was delicious, rooms were cozy. Very happy with our stay.

The hotel was well signed and easy to find, the location of the hotel is outstanding with views over looking Lake Windermere and lots of parking space. The hotel could do with a little more staff as there were 4 staff members covering the check-in, bar and restaurants and you had to press a bell for someone to come to serve you, however the staff that were on side site were all very helpful and made you welcome. Just feel it would be better to have someone at the front of house and the bar to welcome you instead of going into a room and having to wait for someone to come.

Food, evening meal was very dry and some of it was burnt, however the breakfast in the morning was excellent so overall for the price of the food cannot complain.

The property is beautifully decorated and maintained. It’s in a perfect location and each room feels like it’s been given plenty of thought and attention. The breakfast options were varied and delicious and served in a room with stunning views across the lake and fells beyond.

The WiFi is free but requires you to login each time you open a browser which given the lack of phone signal is time consuming. If it’s free access, it would be much better to allow access via a password as at their sister hotels.