Seamless check in. Friendly, knowledgeable , and helpful staff. Lobby and main halls were clean, modern, and well furnished. Fantastic location! A little out of the way, but not out of the way. .2-.5 mile walk puts you right in the heart of everything! Felt quiet and safe. Valet was efficient.

First room we got had a bad smell. Cant tell if it was coming from the Air conditioner or the Carpet. Staff had no problem changing our room. Breakfast closed a little early on our check out day. 9am. It felt as if this was not their normal closing time, but no explanation or at least apology was given. Small thing, but i kinda wanted my waffle! LOL Also, be aware there is no other option for parking but the 18$ a day Valet. They did the best they could but can get a little traffic logged during busy times!

I absolutely loved your manager that was on duty the first night we stayed. I can't remember her name but she was awesome. Even tho they where struggling with getting us checked in because of the new system yall adopted and failed to really train them on. She was able to call another hotel that was also using that system and she told her what to do to fix it. Yall should have a help line for your people to call if they don't know how to fix a IT problem. Because it took her forever to get it figured out which cause the guess behind us that won't raised right to have a attitude and be ugly and she didn't deserve that. She did great an gave us free wine to make up for it.

The breakfast was just not the best!! I have stayed at quite a few hotels. And this was one of the least satisfying breakfasts I have had at a hotel. There was not much options and everything just seemed dingy and all the bread products felt hard or stale. And the juice like orange juice and apple juice tasted like colored water but worst. It was terrible so we had to buy a drink. Breakfast is the one thing that yall could definitely do better with!! Everything else was pretty good!!

Location is excellent - Main Street is very walkable, lots of restaurants and pubs, lovely walk down to the Falls Park. The area is clean and safe. Many restaurants downtown close at 9:00 so plan accordingly.

As others have mentioned breakfast closes at 9:00am which is earlier than most Hilton properties. But since this property is set up for longer stays and rooms have a kitchenette perhaps many people have groceries and eat in their rooms.

Location is perfect to be able to experience downtown The pool is very nice and with all the foliage around, the staff kept it very clean Breakfast was delicious and the breakfast staff worked nonstop to keep everything stocked and clean A wonderful variety of choices for breakfast

We were in room 102. GREAT location but the mattress and pillows have seen better days. We did not say anything to the staff because we loved where the room was located.

The room was nice. I liked that the curtain split up the sleeping and living area. Loved that it had a small kitchenette. Most hotels don't have freezers so that was nice. Great location to walk downtown. Staff was friendly.

Room 229 has an odor. We couldn't pinpoint what it was or exact location. But it was near the beds. Smelled kinda like a sewer. It'd be nice if breakfast was available until 10am through the weekday.

excellent hotel in lovely location, fabulous suite big room

No hob or oven just microwave Staff unhelpful when we requested if they could call us a taxi for return to airport. We politely asked two different members of staff on reception - both said No - as international travellers this was not very helpful

The staff was very friendly and courteous , especially when I found my room to be too cold !!! I didn't realize that the thermostat was located on the wall 😳 to control the temperature, but the staff was still friendly and continued to make sure that I was comfortable during my stay!!! I truly appreciate your patience and understanding 🙏 ✨️ 💛 Thank you 😊 so much

Everything was just fine 🙂

The location and price are beyond what I thought would be possible for the area. Many hotels within a similar radius to the arena are twice as much. This Home2Suites like other have comfy beds. I slept well.

Breakfast was scheduled from 6-9 on Friday morning. When we arrived at 8:35 much of the hardier offerings were gone. When questioned, we were told it was too late to replenish some items- including waffle batter and egg biscuits. Fortunately, fruit, oatmeal and cereals were available.

The room was very roomy and comfortable with a great view of the city. Your staff was incredibly polite, helpful and attentive. Really enjoyed our stay and the amenities at the hotel were extremely nice. The pool all were very comfortable and very clean. Thanks for having us.

nothing...

We loved the location and found ourselves walking much more than we realized we would. The breakfast was very good and we had no trouble finding just what we wanted. The staff was very friendly and engaging.

We were very happy with everything, and didn't find anything that we did not like.