hotel is located in the best spot , friendly staff upon check in and check out , restaurant in the hotel was amazing parking is a little weird but they have plenty of space in the garage area under the hotel also hotel floors are locked and you need your room key to access those floors , i thought that was a great safety measure

we brought a truck and trailer with us for our stay because there was on site parking listed but they didnt list that it is an underground lot so it was a bit tricky getting in there but the staff was great and helped us out with this. also upon check out we waited 15-20 minutes at the front desk with no help until someone with the cleaning service came up and helped us

The bed was just right, it was very clean, and very quiet. Because the lobby has a public restaurant (Crave has great food and atmosphere!) and Starbucks, they require the key to access guest rooms so you feel secure. The staff from the front desk to the housekeeping were very nice. We were able to check in remotely and use the app on the phone for the room key, it was super convenient. The front desk was helpful in giving out a complimentary sewing kit to fix my dress. Underground parking is available, which is nice in the winter!

The only thing I can recommend to improve would be to make it known that breakfast stops at 10, though admittedly had I checked in in-person vs the app I likely would been notified.

Location, restaurant, parking

Shower was disgusting.. Mold in every corner and soap dishes. Door track was filled with grime and mold. Door didn't shut and water went everywhere. I wont be back

We only had bagels there one morning and ordered off the menu another morning. It was good. Your waiters were all friendly, efficient and knowledgeable. One waiter never came back with our check. We had to ask the bus man to find him. Then he assumed we were splitting our appetizer 3 ways. It wasn't our intention. No big deal and just giving feedback

We received wrong information at check-in and our room key was non functional. Your maintenance man is wonderful

Friendly land helpful staff. Great restaurant/bar on location. Clean facilities and rooms.

Terrible parking!! Blankets on the beds are slippery and ineffective. Cotton is a far superior material for sheets and blankets staying put.

Close to downtown, easy to access, staff excellent and was so surprised and delighted to be upgraded to a king suite room. Felt special

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The room was lovely, well appointed and clean so exceeded in most ways. The only reason I didnt rate it 5 stars is that it seemed small for the price and since it's in South Dakota not a major Mecca of entertainment or population. Having said that, the food was superb, the staff great, the room already mentioned and lovely location... so if I am back in Sioux Falls I'd certainly book here again.

As I said at length above, all was great just felt the room was small for the $ and since in South Dakota rather than major entertainment hub. But of course that's respective. Enjoyed it very much. Thank you

This location is fantastic. It is right on the river walk greenway, and easy to walk to Falls Park along the path or to cross over and walk around the cute artsy district. We didn't eat at Crave, but it has great reviews and seems like it would be a great choice with beautiful views. I liked the key card access to all of the floors and elevators. As a female traveler I especially appreciate this safety feature. They have free parking in a parking lot or in an underground parking deck. We were able to park right next to the elevators in the parking deck which was super convenient. We didn't have to worry about the weather and it made it easy for my mom to get her things up and down from the room. The staff was also very helpful.

This hotel was one of the more expensive that we stayed at on our 11 night trip. While our room was nice, there were some stray hairs on the bathroom floor and the water pressure in the sink was low. The pillows also weren't especially comfortable. For the price, I would have expected higher cleaning standards and perhaps a credit for breakfast in the morning. Even 10% off would be a nice amenity to offer.

I liked the view of the river and the front desk staff, Ryan, was wonderful.

The lighting in the room and bathroom was not good. It was frustrating trying to put my makeup on.

enjoyed having a Starbucks right there

I slipped walking into the lobby and put my back out pretty bad. I had to go to the chiropractor twice this week and go again on Thursday.