This was our third time going to Gatlinburg and we have stayed at Crossroads each time. The room, location and all is nice.

We arrived at 3:30 and was told check in was at 4 and our room wasn't ready, and that check in was at 4 so we had to sit in the car after driving several hours there and wait for a call that our room was ready. We watched to see where they were cleaning the rooms and the room we got, nobody cleaned it while we were sitting there which means it was ready we just wasn't allowed to check in until 4. A check in time a little earlier would be nice, 4 is kind of late in the day.

For me it was the comfort of the bed and bedding. They I spared no expense with regard to this. The mattress was soft as were the sheets and pillows. We also loved how clean the room was. We will be back next year around the same time. Thank you to the friendly staff.

The only reason I didn’t give them a 10 score is because I didn’t care for the chairs at the pool and outside our room. They were basically falling apart underneath us.

The location is perfect, 5 min walking to Anakeesta and 6 min to Gatlinburg main street. They also have plenty of parking spaces, but during the seven days that I stayed there I just use my car 2 days because we could do everything in walking distance. I travelled by my family and they reserved connecting rooms for us that was very convenient. The cleanliness of the rooms was okay and the staff was very friendly during all our stay. We are planning to come back on our summer vacations and definitively will reserve the same place because the experience was perfect for us.

The breakfast doesn't have many options, but for my family it worked very well. We also enjoy some pancakes restaurants and the Donut Friar that was really good.

We had stayed there previously and were really impressed with the upgrades since last visit. The rooms and floor were clean. Bringing the breakfast back was a great touch. I noticed many people using it. Great to have the elevators working. LOL! The only drawback for guest and safety of the guest or the nightly visits by the bear. I personally don't have a problem because we know to stay away and and not engage them or agitate them. We noticed several guests on several occasions trying to see how close they can get to the bear while they were trying to forage in the trash. Frankly, when the habits of bears and people we were frightened. I would hate to have to have DNR come in and remove the bears. It's not their fault. Where we live, we have bare resistant trash cans. The bear literally cannot open them. I know there is a cost, but might be better in the long run to absorb the one time Cost for everyone safety. Another little drawback was when just come in off the parkway to register and park in front, and we noticed several times cars were literally stuck out in the road trying to get in. There is usually ample parking to the right past the office and guess might be encouraged to park there while registering.

While staff was exceedingly friendly, most could not understand or speak English. I just see that as a major drawback. I did hear mice or squirrel, which I didn't see any squirrels while there, chewing in the wall underneath the bathroom sink in room 310. Didn't mention it to my wife....

Location was fine, place was clean, staff was very nice, breakfast food was great with a variety, Pool was being worked on. They had the big mirror that lights up with a touch and has Bluetooth. It was a nice mirror. Did get to see bears each night. So be careful when going in and out of your rooms at night time. It was exciting to see but just be cautious. You should know where you are and that they (Bears) are there and you are in THEIR SPACE!

I wanted to stay an extra night or 2, but the front desk person would have rather had nothing for 2 nights. I asked if they could go lower on their price and she said no. So I went somewhere else that was nicer and took way less for the room. This is an independently owned place so I know they could have lowered the price and the weekend was over.

The rooms were nice, and the beds were comfortable. The breakfast is excellent. The staff was very friendly. We have stayed at Crossroads several times in the past, and we would stay there again.

When I booked, I asked if a walk-in shower was available. My husband is unable to lift his leg. I was told yes. The day before arrival, I was notified that a walk-in shower was not available. I was told that there were handicap bars in the shower and beside the toilet. There was only one in the shower. The tub is short, so with my assistance, he was able to get in, but it would be better with a walk-in. I also purchased a bath mat to help keep him from slipping. The light up vanity mirror did not work, and the toilet gurgled like there was a clog somewhere in the line. It did flush fine though.

We loved staying in the suite. The larger separate upstairs bedroom made our stay seem like we were in a house instead of a hotel. Everything was very clean. The check in and check out process was fast and easy. The hotel reservation clerk was very polite and professional along with other staff members that were very nice as well. There were ample closets and drawers for our clothes. The whirlpool was a nice touch and was clean. The location of the hotel was within walking distance to many shops and restaurants. The hotel serves a complimentary breakfast. The breakfast was more like the ones that hotels served prior to covid and served lots of different items. The breakfast room had tables and chairs to enjoy your food in a relaxed environment and the breakfast room was also very clean. The elevator was very fast and was very convenient. We did not have time during our stay to use the swimming pool but it looked inviting and also clean. We had a surprise visit from a local bear to our hotel balconies and we thought that was absolutely awesome being able to witness a wild bear so close to us. We definitely will stay again on our next visit.

The mattress was not as firm and supportive as ours at home but that is a personal preference. The bathroom is extremely small and outdated but it was very clean. The pros of this hotel definitely outweighs the cons. We are looking forward to will staying here again on our next trip.

Location was excellent

Got a room with a fireplace so me and my husband could enjoy it and the fireplace didn't work

Staff were very attentive. If there was something that may have come up, it was taken care of right away. They even provided additional laundry services when the dryer went out in the laundry room. Diego was a huge help with that, even got some of the stains out of my boys football uniform that I was not able to get out. The room is spacious unlike your normal standard hotel room and the new remodel is nice and they kept it nice and comfortable. Thanks to all the staff that helped.

The sheets on the bedding just had some staining on it on the sides. That could have been the only thing that was better. The bathroom floors get wet fast from the steam in the tub or sink, but I guess that is just the tiling on the floor. We had to keep towels down to keep from slipping. Everything else again, was taken care of right away if there was a little concern. Like our bluetooth mirror and light was not working but the mgr Peter and another rep came in right away and fixed it. And when we missed the early clean up for the room one day, since we left out a little later, it wasn't done when we came back. But when I called and spoke with Natalia, she took care of it right away and had a rep come right over. Mikala and John were great as well. Thanks to all the staff that helped.

Location is great for the price! Short walk to downtown. Staff was nice! Definitely recommend

Wasn't an issue for me, but beware of the bears! About 30 mins after we checked in (10:30pm) there was a bear right outside our door! It was pretty interesting to watch, but they WILL jump on your cars (attached a pic of it trying to get in someone's window)! Make sure you remove ALL food items and lock your doors (they will try to open them)!!