We really enjoyed our entire stay, the rooms were clean and updated, and the staff let me choose what floor we wanted to stay on. The breakfast options were pretty solid. They had a waffle maker, scrambled eggs, sausage, biscuits and gravy, cinnamon rolls, cereal, 3 juices, milk, coffee, yogurt, toppings, and bread/bagels. My children 3 & 6 also enjoyed feeding the geese outside on the dining area patio. The outdoor pool is wicked awesome. We had so much fun going down the slide over and over and over. Beds were perfect for us! The rooms were very clean and spacious absolutley 0 complaints. I do want to add that we stayed during an extremely busy time because it was a holiday weekend. The staff that makes the breakfast was not prepared for the amount of people that were there (600 guests is what the staff told me) so they did run out of breakfast items very quickly and there was a wait time for some items, BUT they kept pushing forward. One even apologized for the excess wait time for the food, and assured us that the next day they would be more prepared. Most importantly the majority of the staff I encountered were empathetic and had great customer service. Front desk could be a little more cheery, but nothing to complain about. You definitely have good staff members working for you!

The only things that I didn't like 1) this is personal preference, but I didn't like how the gift shop was displayed openly in the lobby. My daughter attempted to take a toy 4 different times. Had it of been in more of an enclosed area (like part of it is) I don't think it would have been an issue. 2) The inside pool was not great at all, my kids wanted to get in it, but honestly it looked cloudy with visible dirt and the chlorine fumes were probably the strongest I've ever smelt indoors. We opted to not swim in the inside pool. However, I hope that at the minimum the indoor pool can be addressed as we are coming back to stay late November for Thanksgiving and I would love for the kids to be able to swim.

LOVED staying here. Good location. We absolutely LOVED the pools and the breakfast was so delicious. The cinnamon rolls are amazing! Rooms are serviced daily which is fab. Would definitely recommend!

Everything was clean, neat and orderly. The lobby for both places was decorated nicely. The hotel has a great back deck over looking the creek. The Inn- where we stayed, has a great view of the mountains. Breakfast was the same each morning, but always good- eggs, biscuits, gravy, sausage, yogurt, waffles, bagels, juice, coffee, water. Fitness room has 4 cardio machines, no weights. Our room had a fireplace, but it was too warm to use it. The bed was comfortable, King size- plenty of room for us. The shower/tub was one of the cleanest I've ever seen in a hotel. It was too cool for us to use the pool, but it looked inviting and clean. The pool has a fun looking slide for the kids. There is an indoor pool but we didn't go see it or use it. Our room had a giant jacuzzi in the room- didn't realize it when we placed the order. We didn't use it. I was disappointed when the clerk told me what the cost of the room would have been had I called them directly-- I paid $75 more PER night by using booking.com!

The only complaint we have is the price we paid for the room per night by using booking.com. I thought these websites were supposed to give you the best price, but we lost $225 by booking through booking.com!!

Breakfast was good, front desk staff was excellent and very friendly. Location and pool were great

Pillows were very uncomfortable.

Beautiful hotel/resort with friendly staff. Very clean. Great breakfast too!

No complaints

Well maintained and cleaned through out. Rooms were in excellent condition.

I have nothing bad to say about it

Convenient location, clean

We did not know we had a refrigerator and found out it was hidden behind a door that looks like a ventilation system. It should be labeled.

24 hour pool was really nice. My kids were able to swim that night when we checked in. I will stay here again!

The music, decor was stunning, spacious rooms and halls, beautiful spacious bathrooms, tub design, breakfast, fireplace and chairs, indoor pool and arcade were excellent. Wasn't crowded and was a great value!

As much as I loved the hotel, and I did, the bed was too soft for a great night sleep. Okay night sleep but not quite adequate. If you can sleep on a bed like that it's a perfect hotel. Never experienced a mattress that soft at any hotel or anywhere actually. I was surprised that there were no USBs and that you don't get actual shampoo and conditioner but that was not a deal breaker. I would have been nice to know that I needed to bring some. 1 oz of "conditioning shampoo" will not do it for most anyone. I had intended to wash my hair but couldn't again not a deal breaker but if I were traveling by plane it would be.

The breakfast was good beds were comfortable.

When I call like they said to to see if we were staying at hotel or inn. They told me hotel. So that's where we went. Unloaded are luggage and went In and the clerk was very rude and said you are across the street. I tried to tell her what they said and she continued to say I told you are across the street. I stood there for a moment and I said are you sure and she said yes and walk way. I came back to ask her name and she went in back room,, and never came back out. I stood there for a few minute and no show. So some worker walkby and I ask him if he worked there, he said yes. I asked him , her name, decided her to him , black lady he said that was Christina. Very rude. Thank you