Location is perfect

Not being able to get reservations to the Nest roof top bar.

The room was nice and clean. The restaurant was fabulous. We ate breakfast there both days. Check-in and checkout was fast and easy. Loved the champagne and cookie at Check-in. Nice touch.

I know all of the Seattle hotels do it, but jacking up the prices so much during Blue Jays weekend isn’t great. A very minor thing was having to ask for more robes and towels. There weren’t enough for a 4 person room.

Great location—about a 2-3 minute walk to Pike Place Market and central to all of the main Seattle attractions. Very clean and comfortable. Their gym was also super clean and had ice cold water and cold hand towels! Also they were super nice to let us store our luggage for a few hours after checkout while we explored/waited for our flight.

Friendly Staff, location was great walking distance from Pike place market and many restaurants. Very clean, food at restaurant was great beautiful bar with a view.

Trash was not emptied out daily. Room service was not available at night. Only one elevator was working and there was a long wait for the elevator.

Location was great to explore

It’s a practically insignificant, small thing but it was annoying given the cost of the room. When we arrived they asked if we wanted to upgrade out room to a prime view and we agreed. The price on our checkout was $5 a night more than quoted. It was a small amount given the cost of the room but it’s the principle and now I have to follow up on what otherwise was a perfect stay.

The location is excellent (very near the Pike market) and the view from our room was breathtaking! The decor in the lobby and the restaurant is very modern and fashionable. The staff was really helpful and very nice.

Our room had a king-size bed and therefore was meant for 2 people. However, there was space only for 1 suitcase and a small closet. One bathrobe. Another thing that needs improvement is the lighting. The room was full of little lamps that were difficult to turn on and provided only limited lighting. The only ceiling light was at the entrance, not in the room.

Front door and front desk staff were fantastic. The location of the hotel was ideal.

Only one elevator was working. One day our room was not made up. Room was a bit small, would have liked a comfortable chair.

Loved the location and the helpful staff, the view was amazing and the rooms and rooftop bar were great!

The only complaint I have is that our room was not ready when we arrived and we were told by the front desk that they would waive the destination fee for us. When I looked through the bill after arriving home, we were still charged the full destination fee regardless. I was not asking to have it waived but it is frustrating to be told that and then see it on the bill.

This hotel is located just a stone throw’s away from Pike Place market, shopping and cafes in South Lake Union, and even walking distance (if you don’t mind more than a ~15 min walk) to the space needle and Chihuly gardens. Very clean, attentive staff, and updated look. Gym is nice and even has 2 Pelotons :)

The only downside was that the rooftop isn’t open during the day, nor on Mondays and Tuesdays. I had hoped to lounge up there a bit during the day, but you cannot even access it when it’s not open.

The Thompson is a gem in downtown Seattle. The customer service they provide is exceptional. Valet is always prompt. The location is fabulous and their rooftop bar The Nest is the perfect place to end your evening.

I can’t find anything about the property I didn’t like.