Breakfast was awesome with Veg, Egg, Non-Veg options. We traveled from India early morning and they allowed Complementary early check in around 10 AM when they had availability. They also arranged for 2 full day trips to Ha Long Bay and Mua Caves / Ninh Binh which were very good for $60 and $55 per person respectively. Though I could negotiate further after finding out about rates in the local Travel operators, but it was excellent trip. Cosy Vietnam operator was very good and Ha Long Bay Guide was just too awesome. Excellent facilities in the room, good sized washroom, replenishments of toiletries and cleaning daily. Small Hotel entrance, but overall size of room is better. Bed size was good for 3 of us (couple + a 11-year-old)

- 3% markup for any credit card payment was a bummer. Even Restaurants / Groceries/ Apparel shops charge 0% Credit Card markup, but the property charged 3% over and above the final amount. - They didn't tell when checking-in that Drinks in the Room's Fridge were chargeable (No mention about that being chargeable and No rates mentioned anywhere). though this was sorted out by the property Manager Mr M. but it's better to have this published beforehand to avoid any such situation.

The location, steps away from all the best street foods and old quarters destinations, the friendly helpful and accommodating staff, comfortable bed, large room with a lot of storage, clean modern washroom, AC not pointing at the bed and working great, slept well due to no noise from the street, it is located on a street that vehicles enter, excellent breakfast options with signature items such as French toast, omelette. We did not have time to try other items on the menu. Daily there are four self serve hot food options, a lot of different fruits. For drinks there are coffee, and two types of fruit juices. I have a photo of the menu that you can order. The airport pick up service was efficient. The room look exactly as in the photos. We highly recommend this motel. The motel may be difficult to locate. I have the attached photos to help with this. There was no issues with carrying large luggage’s to the entrance. The is a good size elevator.

Reception and kitchen were very nice to us and always serving us with smiling. Location is in the heart of the city, convenient and clean. The street has everything a tourist needs - food marts and restaurants, tour operators, currency exchange, coffee shops, pharmacy and professional Spas scattered in every street. Kevin was very helpful throughout our stay, and assisted to arrange for taxi service for local travel, to and from the hotel; arranged for a fantastic day trip to Halong Bay. Kevin made sure we were comfortable during our 4 day stay in Golden Sunshine Villa. We enjoyed the breakfast, especially the choice of fruits and the clean food. There was no shortage of food and kitchen staff were very obliging to our requests. The family suite was convenient and Air conditioning system worked well. Rooms were very comfortable, clean and modern. Provision of a pantry with basic facilities and equipment is ideal for a group of 4. Overall experience was excellent! Love Hanoi, love Vietnam 😘❤️

I suggested to put up some pictures or murals on the side walls at the entrance door. But was told that the hotel has a challenge with the neighbors.

Staff were so friendly and genuine couldnt Have done more to helps us. perfect location. great price.

Minor issues (as in minor) with facilities. More than made up for by the niceness of the staff. This property doesn't pretend to be anything other than a 3 star accomodation. Have had better buffet breakfasts but the free cooked options (omelettes, french toast eg) were yummy

I was extremely impressed with this hotel. Firstly, it's just off the main street, so it was nice and quiet. The staff are really friendly and speak fantastic English. I ordered a shuttle to and from the airport which was very handy. My room was spacious, bright, and comfortable. The breakfast had a great selection of buffet and also menu options. And it was walking distance to the main streets and tourist attractions. I would definitely recommend this hotel.

Kevin, Gem and Mason were very friendly and extremely helpful with booking a driver, and taking laundry. They also gave good and accurate advice when required. Hotel position is perfect to explore the Old Quarter. Only one street back from the lake with a small convenience store opposite. There were many options for meals close by. Everything was as described on Booking.Com. Highly recommend. .

We were here for four days before our trip to Ha Long Bay so we knew what to expect. Everything was great especially the staff Where do we start? THE STAFF...Thanks to Kevin and the staff for a great experience in Hanoi. Everything we could ask for was provided: airport pickup at a reasonable price, a great breakfast, tours that were booked through the hotel, restaurant advice, directions explained, a lesson in Vietnamese. The hotel is right in the old town district a couple of blocks (400meters) from the lake. Close to every kind of restaurant that you can think of. Pickup from the tour companies was less than 150metres away. The room was awesome, large and spacious, lots of hot water, storage space, tv, fridge, kettle. It was quiet and we had no trouble sleeping after walking around all day. This place was the best, at a reasonable price. If we come back there is no other place we would stay. Great job introducing us to Vietnam

Where do we start? THE STAFF…Thanks to Kevin and the staff for a great experience in Hanoi. Everything we could ask for was provided: airport pickup at a reasonable price, a great breakfast, tours that were booked through the hotel, restaurant advice, directions explained, a lesson in Vietnamese. The hotel is right in the old town district a couple of blocks (400meters) from the lake. Close to every kind of restaurant that you can think of. Pickup from the tour companies was less than 150metres away. The room was awesome, large and spacious, lots of hot water, storage space, tv, fridge, kettle. It was quiet and we had no trouble sleeping after walking around all day. This place was the best, at a reasonable price. If we come back there is no other place we would stay. Great job introducing us to Vietnam

Nothing

Hanoi Golden Sunshine Hotel exceeded my expectations from start to finish. We arrived late at night and we were greeted by a friendly smiling young man ( Quý) who swiftly checked us in and helped us with our stuff.First impressions count! Our room ( #701) was spacious and had a fridge and kettle which is always great. We found the hotel nice and quiet and centrally located in the Old Quarter. There was a small super market right in front so that was  convenient for buying extra water, fruit, yoghurt etc. The included breakfast was quite good too. What really made this hotel standout was the staff. Mason and Kevin went out of their way to help us pick some tours for Sapa, gave us advice on restaurants, help book a special spa experience and I mentioned it was my husband's birthday and they sent us a beautiful birthday cake as a surprise. The staff went above and beyond for us which we greatly appreciated. I 100% recommend a stay here. We spent 4 nights at the beginning of May.

The only thing I didn't like was the bed. It was a bit hard and uneven but we came prepared with our own travel mattresses that we put on top of their mattress.

Mark and Alex were fantastic! Great communication. They tried to help in any way they could with various tours in the area and information about Hanoi. There was a small booking confusion (not of their making) and they dealt with it expertly with no extra cost to us. Breakfast was a combination of small buffet and cook to order from a small menu. All food was tasty and fresh. We witnessed at least 3 different foreign language travelers come through the lobby and at breakfast and all were dealt with surprisingly well. The entry from the street is quite small, don't let that stop you from booking this hotel. Highly recommend staying at Hanoi Golden Sunshine Villa Hotel! Awesome value!

We had a king-sized bed, but the two top mattresses were of different heights. Made snuggling a little difficult.