The location is perfect to walk around to nearby attraction and city center. Hotel staff very helpful and friendly..really appreciate it.

The room is smaller compare to the picture. Compact room for the price. I took executive premier room very small compare to other hotels. The shower is either too hot or cold...hard to adjust the water temperature. The breakfast is simple.

- Excellent customer service. Hani and the front of house staff are exceptionally friendly, welcoming, professional and helpful. We stayed a total of 6 nights (split up with a trip to Ninh Binh in between). The team assisted us with many questions throughout our stay, called businesses on our behalf when we didn't have a local mobile number, arranged transport and luggage storage etc. I was also impressed at the details they remembered about us! They must be dealing with hundreds of travellers at a time, but their attention to detail never wavered. - Location is amazing! So central within the Old Quarter. We were able to walk everywhere. Only took Grab occasionally for further destinations. - King size bed is huge and really comfortable mattress - Clean - Great water pressure/temperature - Breakfast buffet was decent

- More basin space/storage under the sink would be helpful. The bathroom size can be a bit squashy for 2 people. - Would love an alternative milk option with the breakfast buffet (one of oat, soy, almond)

The hotel is perfectly located within the old town and we explored almost all of our stops in Hanoi by walking. The service quality and the staff are outstanding, always super nice and helpful! Rooms are spacious and clean, beds very comfortable. Breakfast was good, variety lacked a litttle. This was made up by the fact that you can order freshly made eggs, pancakes or french toast. We also liked spending some time in the rooftop bar, especially in the early evening. Happy Hour prices are pretty good and you get some beautiful views of the city!

Laundry service was a little more expensive than average.

This place was exactly what we needed for our four-day visit to Hanoi - and honestly, it exceeded our expectations. As travelers rather than tourists, we truly appreciate accommodations that offer great value for money while meeting our essential criteria: a very convenient yet quiet location to make the most of the city, impeccable cleanliness, a cozy interior design with smart use of space, a variety of breakfast options, and friendly staff. Sunline Central effortlessly checked all these boxes. A special mention goes to the lovely ladies who take care of the rooms - their dedication to cleanliness, which is so important to us, did not go unnoticed! We were also pleasantly surprised with a complimentary upgrade to a newly renovated executive twin room and loved the turquoise accents on the bed heads.

The only small detail we missed was hangers for the small towels in the bathroom—an easy fix that would add to the convenience.

This was a fabulous stay. I did not have high hopes for any hotel in Vietnam because many of the reviews were brutal. This hotel was wonderful for the price (mid-range). The location was great - close to Hoan Kiem Lake (about 1 minute!), in the old quarter and close to the night market. Lots of good restaurants around and within good walking distance to Train St and Hanoi Citadel. The staff were super friendly, very accomodating and helpful. The room was a decent size and the bed was HUGE! It is a firm bed (typical of Asia) which I love but is very much personal taste. The bathroom was a decent size, the water was hot and the shower had decent water pressure. The room was clean. Bottled water is provided every day. There is a rooftop bar which has a great view - couldn't go because of three straight days of rain in Hanoi but would be lovely in good weather. I would happily return - good rooms, good location, good staff.

The only negative is the size of the dining room - I generally had an early breakfast but there are times when the room fills up and space is limited. My only drawback!

Great location for someone who wants to discover Hanoi on foot. We saw everything we wanted and didn't even have to use taxi during our stay in Hanoi. Good restaurant selection along the busy street next to the hotel. The staff was great - they agreed to split our bill to make it easier for us to divide the expenses. The staff always greeted us happily and they even got us a cake since I was celebrating my birthday. The breakfast varies each day and you can also order eggs, pancakes, french toast and soup from the chef on top of the breakfast buffet. I recommend trying french toast with strawberry jam! The hotel has a rooftop bar with a great view to the city. I'm happy we decided to stay here :)

Water pressure in the shower wasn't good but that is pretty normal everywhere in Vietnam.

The Sunline Hotel is in an excellent location in the Old Quarter. It is located in a relatively quiet street, but only moments away from the hustle and bustle of Hoen Kiem Lake and the Night Market. It is also within walking distance to The Vietnam Women's Museum (well worth a visit), Water Puppet Theatre and other sights. The facilities are suitable for the price with the added bonus of a rooftop bar with good views over the city and lake. The service from initial booking to checking out was excellent. The reception staff organised our airport transfers as well as a day trip to Ninh Binh (well worth it) and everything went seamlessly.

We were extremely satisfied with the Sunline Hotel and would recommend to our friends for the service and location. It may lack some of the facilities (like a pool or gym) that some travellers may see as necessities, but it worked perfectly for us.

Possibly the best hotel I stayed at within the category during my long tour of Vietnam. Following a harrowing ten-hour-long road trip which saw me arriving at 11:30 at night the check-in staff's main concern was to see me in the room. The paperwork was tactfully left for the following day. The kind gesture went a long way. The bed felt just like a cocoon. The room was nicely put together with great views and no bad decorating or poor workmanship. Unlike other hotels in the same category, all was as expected.

If one were to split hairs the shower did not immediately reach the optimum level but I understand this is in the process of being attended to.

First, the excellent staff. Everybody incredibly kind, But since we arranged the whole trip by ourselves, not knowing the problems during Tet Holiday, Emma, and colleagues at the front desk arranged everything for us, cabs, moving and handling luggage, even the excursion to Halong with the few boats left during Tet, Second: The hotel is perfectly located: very close to the lake Ho Hoan Kiem, center of Hanoi life, and to the old town, but at the same time in a small, defiladed street that avoids the chaotic and noisy lakefront traffic. Third: we had confortable rooms on 10th floor, but overlooking the lights of the bustling city. It is spectacular in the night. Forth: the day we left very early, 5.30 a.m., we received two bags with breakfast inside for us, and this was useful.

We found everything perfect.

Location is absolutely superb and right where you need to be for cafes, bars, and sights of Old Quarter. Breakfast was included and included enough to satisfy even the most picky eater. Choices include Vietnamese dishes as well as western continental offerings. You can have a choice of egg dishes cooked to your wishes as well as Vietnamese noodle soup. The room was prefect for the cost and was spotlessly clean with tea and coffee making facilities. The staff one and all were excellent and made us wish we were able to stay more then one night. Hani was especially attentive and professional in her work at all times.

For the cost this little hotel is ecellent value and I really cannot complain.