Beautiful decor ( I mean the whole place feels like an art gallery) - amazing location, perfectly central to everything of interest - amazing staff and level of service.

My room was on the 3rd floor and the cleaning carts were parked there. Yes the cleaning carts have a parking which was incidentally next to my room. There was also a cleaning cart jam in the morning haha. Your mileage might vary, depending on your floor, room and your feelings about cleaning carts Noise isolation is poor in the rooms so if you get noisy neighbors good luck. Maybe the cleaning carts saved me haha. Room is not particularly bright and a little on the smaller side.

service by the hotel manager was amazing.. did feedback on some issues and was settled almost immediately... most notable feedback was on the temperature of the aircon... which was handled professionally and gave me a change of room subsequently... really din expected that and was very happy with the outcome... they remembered us by name and checked on us whenever they see us at the lobby...

skybar wasnt operational the time when we were there...

The location was great, on the edge of the Old Quarter and quick waking distance to Hoan Kiem lake. Quirky art deco interior. Staff went over and above helping organize airport transfer, bike rental and giving helful information about the area.

The restaurant is in the basement. Would have preferred a rooftop view. The top floor is currently a spa. It was closes during my stay.

The location was in the heart of the Old Quarter. The hotel is a block from Hoan Kiem Lake and 2 blocks from St Joseph Cathedral. The breakfasts were great with plenty of choice. You could order off the menu and also enjoy the buffet items. The rooftop bar was great for watching the sunset. The room had a safe and mini bar. The bathroom had a walk in shower with plenty of hot water. I purchased a ticket for the Thang Long water puppet show through the hotel and the seat was in the middle of the 3rd row.

The service at the rooftop bar was a little slow for the number of customers on hand.

This boutique hotel is a hidden gem located in the heart of the old quarter, just steps away from the lake and bustling shopping streets. The staff exceeded our expectations with their exceptional service and valuable recommendations for local dining, shopping, and rooftop bars. Their professionalism and warmth were truly remarkable and made us feel welcome throughout our stay. The restaurant was a highlight of our experience, with a delectable breakfast spread and an outstanding chef who impressed us with his authentic and flavorful dishes. The value for money was excellent, and we found ourselves dining there every night. The rooftop bar offered a perfect setting to unwind with a drink, and we were surprised that it wasn't utilized more often by other guests. The hotel was immaculately clean, and the spa treatments were top-notch. Though the rooms were small, it was a minor detail compared to the overall experience, and we would happily return in the future. Two small suggestions we have for improvement are upgrading the hairdryers and offering English teabags at breakfast. Overall, the value+ for money, exceptional staff, and funky decor that matched the online photos made this stay unforgettable. Thank you for a wonderful experience.

Nothing really

My family had a great and memorable stay at Hotel du Lac. It was our first time in Hanoi, and the location of the hotel in the Old Quarter is just perfect. Most shops, restaurants, bars, cafes, parks, churches, and all other attractions were within walking distance (or a 2-minute Grab / taxi ride away). Our rooms were very clean and comfortable, and we even had spacious balconies for enjoying views of the Hanoi sunset. The sky bar was perfect for pre-dinner cocktails and offered panoramic views of the city. The breakfast buffet had a wide selection and provided us with sufficient energy to explore the city in the daytime. We'd like to extend our special thanks to Chloe, Will, Emma, Harry (the barman), and all the staff who received us with such warm hospitality and kindness. Will even shared plenty of insider advice on where to go and what to do. The property is lovely, the location is convenient, but really it was the people who work at the hotel that made our Hanoi holiday very special and memorable.

None

The staff was amazing, we felt like royalty during our stay, they cared about every detail, from the first minute we arrived we were greeted with a Welcome drink and sweets. The receptionist was very kind, she took the time to explain every single detail about things we needed to know about Hanoi and the hotel. The breakfast was a mix of large variety of tradicional dishes and Vietnamese cuisine with plenty of different fruits and juices, They had Vietnamese coffee and the Pudding was incredible. Our room was always cleaned, with complementary water and fruits. I Will definitely go back to this hotel when I go back to Hanoi.

The staff is indescribable! Not only were they always very friendly and helpfull, they also arranged all our daytrips out of Hanoi, and fetched suitable packing for taking ceramics on the plane home. Never have we been helped more than in this hotel. Restaurant is also great with a good combination of Vietnamese and Western quisine. Location great, smack in the middle of the historic center and surrounded by shops and stores.

Only thing that could improve is that the bathroom felt a bit dated, and sound proofing is not the best we've had.

This hotel had been recommended to us by our daughter and son-in-law. They had stayed when it was just coming up, so they had got a room at a VERY low price. So we were a little cautious about whether it would be worth it now that the prices were a lot higher. But our worry was unnecessary - the hotel was superb in every way. From the beautiful, ornate entrance and lobby to the exceptionally warm, friendly, and super-efficient service we received, we would highly recommend this hotel to anyone visiting the old quarter of Hanoi for upto 5 or 6 days. After we booked our room, we had been in touch with James in the hotel for various things - arranging an airport pickup, organizing a day trip to Halong Bay, finding transport to Ninh Binh, and getting a vegetarian breakfast. James handled everything flawlessly and seamlessly - everything was arranged with great precision and efficiency. I must mention two things that he did especially well: 1. He ensured that we got at least one specially made hot breakfast item that was vegan (sauteed potatoes one day and eggless pancakes on another day). 2. He found a shuttle bus service to Ninh Binh which offered doorstep pickup and drop, and it was one-fourth the price of the taxi we were originally thinking of booking. If you have any special requirements, James is the man to ask!!! Not only James, but every single staff member was equally efficient and courteous. Unfortunately I don't remember their names, but I must mention there was a young trainee/intern at reception who was fantastic, and there was a lady in the breakfast area who was equally so. Last but not least, the spa on the 13th floor is a must-do. We went there on two successive days for a foot massage, back and shoulder massage, and full body massage - all the therapists were highly trained and the spa itself was spotlessly clean and extremely affordable too. Long story short - highly recommended.

Everything was wonderful but honestly the staff made my stay next level. Mary, a concierge, went out of her way daily to ensure my time with them went well. Even when I had left Hanoi she checked in to make sure I was having a good trip and to offer suggestions. I'd missed the hotel's anniversary by one day, but the next night they surprised me with a little treat to show appreciation of my spending my return visit to Hanoi with them. The hotel's location is great, walking distance to Hoan Kiem Lake, the cathedral, and heaps of restaurants and shops. The included breakfast was delicious, and has raised the bar impossibly high for anywhere else I stay. The hotel's lobby is gorgeous, and the room was super comfortable. Honestly, I don't have enough good things to say.

The only thing thing I didn't like was something out of their control. There is a hotel being built next door, so daytime construction is noisy. Night time is quiet, esp if you book the Neighbour View rooms as they don't face the street.