Stayed for almost a week and the experience was really pleasant. The staff were all very helpful and approachable. They helped us booked the transport to sapa and cao bang. As most of the locals do not speak English, the staff took steps to print and translate the impt points to note, ensuring that we are able to get safely to our next destination and back. The location was very convenient as well, being very near to the night Market and food stalls/restaurant. Highly recommend!

Fantastic location, around the corner from the lake and within the walking area for the weekend but on a quiet little soi. Staff were exceptional. Really helpful and so knowledgeable and friendly. Rooms were beautiful and comfy. Two excursions organised for us, ha long Bay overnight and nimh Binh area. Amazing..and of course airport runs.. Thankyou, for an amazing end to a fantastic holiday in Vietnam... Best wishes with the baby.xx

..Having to leave.

Location was perfect! minutes to everywhere in the Old Quarter. The rooms were cozy and very clean. Beds were sooo good for our backs, with just the perfect firmness! Toilets were cleaned regularly. Staff were super kind and helpful, regarding little things like maps, extra pillows, transportation to mall, tours, currency exchange, tips on taking Grab rides vs Taxi, and more. Breakfast was across the street, delicious Vietnamese food.

None

I stay there 3 nights I like very much this hotel because staff very helpful room very clin location nice I hope next time I stay there if I travel in Hanoi

Location is great. On weekends, it is too close to Hoàn Kiếm Lake and is closed to traffic, so cabs are dropped off very close by.

Sometimes WIFI cuts out with an error that there are too many connections.

This was our first trip to Vietnam. We are a family of three with a 14 year old daughter. All the staff at The Royal Hotel were absolutely delightful. They did everything they could to help us: they were welcoming, kind and polite and booked a trip to Ha Long Bay for us. There's also a good laundry service. Our family room was spacious, clean and comfortable, plus it had a view over for rooftops to the nearby lake. The hotel is in the perfect location - in the old town, near the lake and also on a slightly quieter side road. Ideal. I wouldn't stay anywhere else in Hanoi.

Very nice staff and nice location.

The hotel is right in the Old Town which makes exploring Hanoi on foot very easy and convenient. We were staying in the Grand Triple Room and had more than enough space for us as a couple. The room was clean and the bed was comfortable. The staff at the reception were very friendly and helpful. Please note, the breakfast has to be ordered the day before which is a bit unusual, but probably avoids food waste. All in all a good experience and good value for money.

The hotel doesn’t have any real facilities and is rather small. That was absolutely fine for us and the location and quality of the room definitely made up for a lack of facilities! We would definitely come back!

My stay at the hotel was great. This was my first trip to Hanoi, and I wanted an “old town” location to base my walks around town. The hotel is very clean (this seems to be a hallmark of Vietnamese hotels), my room spacious and everything worked well. Also, staff was very nice, and easy to get recommendations on such things as restaurants, etc. A note about old town, if you’ve never been. The streets are narrow and hyper active, but later in the evening things quiet down. But this location is very, very close to one of the city center lakes, with its park setting. I walked around the lake several times during my stay.

Absolutely fantastic our stay was. We were given the room much before time as we reached early. The room was beautiful had everything we needed. The location is very good.

I liked everything. The room isn't that big as it's shown in pictures. We booked and paid for an extra bed but there was no space for extra bed so we were not provided any.