We have just spent three amazing nights here and has been our favourite hotel in Vietnam. Everything about this place is a winner. The location is perfect, only a short walk (5 mins) to the old town, meaning you are close to the hub of restaurants, shops, bars etc but benefit from the peace and quiet from being just outside of the centre. The hotel is beautifully decorated and the rooms are as good as the pictures suggest. The beds are large and extremely comfortable and there is plenty of storage space for your luggage. The facilities are fantastic, boasting a gym, swimming pool and a spa where you can get excellent massages. We utilised all of the facilities including the free bikes and laundry service which was efficient. Breakfast was great and had a wide variety of options catering to a range of tastes. Above anything else what separates this place from other hotels is the exceptional service provided by it's employees. From the moment we stepped in we were warmly greeted and couldn't have felt more comfortable during our stay. Their mantra is to make the hotel feel like your home away from home and they certainly achieved this! All of the staff were incredibly attentive, helpful and friendly. There were so many personal touches provided by the staff during our short visit that made it truly memorable. Andrew Luu in particular looked after us brilliantly and has instilled a fantastic culture of customer service into the hotel.

On arrival, we were pleasantly surprised to find out that we had been upgraded to a nicer room. The hotel staff were really nice, friendly, and always available to help us during our stay. We found the hotel was well located, being only a short walk into the old town. Our room was of a great size, very comfortable, well decorated with a sizeable bathroom and balcony. We loved that the property had a pool and enjoyed having a swim after a day of exploring. We thoroughly enjoyed breakfast during our stay.

The pool was very cold. It would have been nicer if it was even a bit warmer. The transfer to the airport was noticeably more expensive than providers based in town.

The hotel itself is lovely, modern and clean. The rooms are a good size and the beds are comfortable. Pool is big and covered (basement style) with lots of tables and pool loungers to relax on, plenty of towels available. The buffet breakfast is great, the best selection we found throughout our travels. Nice dining room too. Location is good, only a few minute walk to the old town and plenty of shops nearby. The river a few steps away. The staff are very helpful and kind. All of the girls at reception were very friendly and Alice in particular was super helpful to us with recommendations and booking help. Would stay again.

We had a wonderful 3 nights in the Little Residence. Staff were kind and went out of their way to make us feel welcome and help us celebrate our honeymoon. The manager Andrew regularly checked up on us to ensure everything was well. The hotel was clean and our room was spacious and comfortable. The massage at the spa by Lisa was relaxing and reasonably priced. The highlight of the trip was the coconut leave making workshop the hotel ran where we made grasshoppers and birds - a unique and wonderful experience! We wouldn’t hesitate to stay here again.

We booked this hotel for our stay in Hoi An because it was recommended on our guide book and the reviews were good, but it completely exceeded our expectations. From the moment we arrived until we left, absolutely everyone was extremely helpful and attentive. Sol and Hana helped us organize our stay, booked a tour for us… they really went above and beyond to make sure we had a perfect stay. The hotel itself is beautiful, it’s modern but it captures the essence of the city (and has great views!). Great location as well, walking distance from the old quarter but quiet area at night. They also have bikes available if you want to go further. The breakfast is varied and very tasty. On one of our days there I wasn’t feeling great so we ordered room service and it was really good and quick. There’s also a bar with nice atmosphere. We didn’t use the pool, but we did go to the beach (they have a shuttle bus and a private area with hammocks). Overall we had an amazing experience here, can’t recommend enough!

This hotel was like home because all the staff were so friendly. I could really feel their hospitality, which sincerely came from their hearts. I really enjoyed breakfast in the all-day dining space, which was connected to an outdoor terrace with open windows. Watching passing motorcycles made me truly feel like I was in Vietnam. We also received a complimentary 30-minute foot massage. I also had a pedicure, and the skill and service were excellent. Thanks to Hana, who spoke fluent Korean, and all the other receptionists who always greeted us with beautiful smiles.

None

This is probably the nicest place we have ever stayed - the staff are just so kind, friendly and genuine. They went above and beyond on everything and we felt like staying with family. Our room was lovely and immaculately kept. The breakfast buffet was unbelievable and we ate dinner in the restaurant multiple times too which was also delicious. The happy hour(s!) are fab and it was brilliant having a gym to use every day as well. We extended 3 times to the end of our holiday! We loved it at Little Residence and would return in a heartbeat! Thanks so much to all the staff for making our honeymoon so special.

- Breakfast was excellent - Room cleaning was efficient - staff were extremely helpful, polite and cheerful - location was in the heart of the town with all places within walking distance - all services were promptly delivered to our satisfaction

I felt that some food items had excess amount of sugar. Salads and sauces especially contained a lot of sugar.

This hotel is a gem. The rooms and beds are great and tastefully decorated, the staff is amazing and the hotel is located just a brief 5-10 min walk from the old downtown of Hoi. The staff went out of their way to help point out worthwhile restaurants and attractions, and even customized a sight seeing tour for us. We simply loved that it was so close to everything yet being a quiet place to stay. This hotel is probably the best value for money we have ever experienced. Nothing not to like. We would come back to stay in a heartbeat!

Really the best service and the comfort. The staff helps you out with everything - from planning your trips to booking them for you. The room is really cozy and we felt like to just spend all the time in the comfy room. The location is the best I can think of. It's really close to the main old/market street but also quiet. The best part, the breakfast was so good that we extended our stay just to savour it.