I love the facilities of the hotel and the rooms were really good

Since I booked I asked the property to make and early check in, they mentioned they had to review if it’s possible (it’s COVID and not a high season, but ok). When arriving I tried to to the early check in, said it was 50 dlls extra fee and it’s seemed that being a Booking member was not good for the hotel. The fact that there’s no restaurants open and the fees remain the same. No even a grab-and-go or some facilites in the room. The partnership they have with The Nash don’t work as well. I called two times 40 min before closing and they stopped answering the phone and receiving orders.

staff was friendly and welcoming. Bar upstairs was fantastic. Great view of the city.

If i had to complain about anything (mind you i was very satisfied), The only thing i could say was that the windows looking out into city were dirty. and you could not take great pictures of the city from the room Mind you we are in Spring and it could have been the pollen. Other than that no complaints.

The room was HUGE! My view was over the city and I loved how big the window is! The room was extremely clean which surprised me because I was able to check in at like 9am. The woman at the front desk helped me and was extremely kind to allow me to check in so early. I didn’t get to try the restaurant downstairs but I’ll be back

My room was not refreshed which confused me a little. I was not expecting full turndown but at least a made up bed and new towels.

We loved the amenities at the hotel. The staff was great, from check in to valet everyone was super friendly and very helpful!! We will definitely book here again!!!

The only things we didn't like were the pillows on the bed. They were too soft and scrunchy, my husband and I both woke up with cricks in our neck. Also, there was only decaffeinated coffee in our room so my husband had to go find a housekeeper in his pj's to get regular coffee from.

Friendly staff and the location is great! We barely had to use the car since some places were walking distance from the hotel. Also the rooftop bar is just a nice place to unwind and enjoy the view, totally recommend going even if it’s just for a bit.

Elevators take a while to get up and down, considering one elevator wasn’t operating during our stay, I think that made it a longer wait.

The location was convenient to Minute Maid Park. The surrounding area was walkable and safe. The rooms were modern and ours had a nice view toward Minute Maid. We would stay here again and do recommend it.

Check-in was confusing because it is not on the ground floor. There was no visible signage explaining where to check-in. There was an elevator issue that caused us to walk our suitcases up to the check-in floor.

very clean and modern with a European flair

They have a bar on the rooftop on the 23rd floor with great views of the Houston skyline at night.

Very clean and staff was always ready an attentive. I wouldn’t recommend the restaurant upstairs or down, but I don’t believe they are affiliated with the hotel itself. Went for a girls weekend and the room was very spacious for all 4 of us and it was very clean!

breakfast and the rooms

no room service and they didn’t do up my room for 3 days despite asking the cleaners to do so !

Great location with many amenities and things to do.

crappy tv remote - too much outside light coming into room.