everything is clean and sound proof

credit card manage problem 1. the hotel will pre charge in pending BUT it has kept this condition for a month after checking out. it still hasn't been canceled until now even I sent them message. they said it ll be canceled. 2. I canceled another booking date. it still charged me even I chose the free cancel option. I asked booking.com to talk to them but they kept saying they have refunded. BUT they can't show me the provement.

The location was great - not far from Southern Cross station - under 10 minutes walk. The hotel room was sizeable and roomy enough as a solo traveller. The hot breakfast and other options was hearty to eat - thank you to the cooks. The staff were super helpful - kudos. What I paid for and the value I got from the room was excellent.

Whilst the bathroom was quite large with plenty of space to move, there were no hooks or racks to hang towels or clothes and, the lighting was a bit dim. Also, the little fridge could have done with a wipe inside.

The location is just superb. Super central and inside the free tram zone, Queen Victoria Market, major shops, restaurants and malls and Flinders Street Station only a few minutes away by foot. Definitely good value for money and by far the most affordable option. Room was a bit outdated maybe but very clean and had everything you need (hair dryer, fridge, tea and coffee facilities) and the milk got topped up by the staff which was nice. Overall, good for a few days. Apparently there are some renovations done on the top floors which would make everything a bit nicer. We were also able to leave our bags there on the last day. Has a bar and provides breakfast but didn't use either.

The bed was a bit springy, maybe just a bit old but overall okay. We were on the second floor and it was quite noisy outside over night, especially on the weekend. I guess that's what you have to take into account for a central accommodation. Again, the windows were a bit outdated so if there were some improvements done to those that might solve the issue. Overall, good stay.

Great location, and an extremely comfortable bed with crispy clean linen and heaps of good pillows. The room was nice and clean and serviced regularly. Having a free breakfast was great to start the day.

The only down side to the hotel was the incredibly slow wifi, it took about 3 minutes to download maps and was not able to live stream at all. (better wifi outside the building with public access via Vic wifi)

In these days of corporate owners it was great to find in the city a family owned establishment. The bar is great. I stumbled upon it. Such an asset needs some advertising.

Construction work is necessary so it didn’t trouble me as it wasn’t noisy and they were sensitive to guests needs. Breakfast needs updating and needs to be reliable but my personally fried eggs and bacon I had one morning was good. However, given breakfast is advertised from 6 am onwards even having the door open so one could help oneself to a coffee would be a big improvement.

Location was perfect. Minutes walk away from Southern Cross bus terminal. Easy to catch skybus to and from the airport. Staff are friendly!

Building was old but a lot of Melbourne buildings are old too. But compared to other buildings from the same era, Sophia has good interior design

Great location, close to everything, some renovations taking place however wasn't impacted by noise. Only one lift shared with cleaning staff so needed to use stairs on occasions. Staff were very helpful, the motel was a budget price and completely served our purpose of a 1 night stay.

Shared lift with cleaning staff and they didn't offer much with their buffet breakfast, not much food ready so just had to eat what was available at the time. I engaged the cook however no more food came out.

Great good value Hotel in the city centre, Close to all modes of very good public transport. Clean room and bathroom, comfortable bed. Staff was friendly and helpful. Special mention goes to the elderly gentleman who seems to be there most of the time. Great talker and helpful with advice about what's going on in the great city of Melbourne. Thank you, will stay again at Hotel Sophia on my next visits and recommend it to friends and family.

All good

Easy to find, check in and out easy, rooms serviced daily and towels changed daily. As a genius rated client I was upgraded and had breakfast included. Only a relatively short walk to trams and trains, including free city circle tram. Although on a major city road, traffic noise not really a problem.

After hours access if reception doors closed. Breakfast included ot food but often there was not any available

Our king size bed was comfortable, we had an abundance of towels and pillows. Soaps supplied was lovely, didn't even use my own.