Firstly, the staff! Always friendly and professional. Especially Adi (could be Addy or Adid, I never asked the correct spelling, I’m sorry) ….. he the took customer experience to a whole new level! Always happy and ready to help; after a couple days, we were saying hello and he remembered my name and room number. It’s a big hotel and I was surprised and made me feel VIP’d ☺️

Nothing to dislike, just personal preference. For us, we would have liked to been a bit closer in the main city area, but we just used Uber a bit more. I use a walking aid at the moment and getting on/off the older trams is hard. Less need for trams would have been better….. tram rides were pretty short though. We would have loved a room safe.

The bedroom was very spacious even with a double bed in it, a tv on the wall, built in wardrobe and a bench/desk for working or doing your makeup. The lounge was also very large with another TV, large couch, armchair, dining table and full kitchen. The bathroom was also large with a separate bath, shower and vanity and plenty of space to move around. For a person who travels a lot it was a nice change to have so much room. Location was perfect for us, close to both work and Hardware lane.

The room was relatively clean but could have been better. The kitchen had cutlery and utensils but only a couple of each type. Could have been more generous with these. It could also do with a drying rack in the kitchen. After six days it gets a little annoying for what is a relatively cheap item. The main tap in the sink was super tight and should be fixed.

Such a great location within walking distance to everything and easy access to the trams and bus station. The hotel was great with a really roomy and well appointed apartment just perfect for a few days catching up with my sister and loved the two queen size beds so we had plenty of space even though we shared the same room. Having a lounge area was fab and being able to cast from our phone to the tv in the lounge was awesome too! We had the best time and the staff were super friendly, kindly allowing an earlier check-in and held our luggage for the day when we checked out. Would stay here again!

The suite was amazing we will definitely look at staying again. Huge rooms, lounge, dining, bathroom and a good size bedroom.

Parking charges. We were told there was parking on site so on checking in we had to fill in a form for the parking. We thought this was great until we went to check out the next day and was told there was a $49 charge for parking! I told the clerk that it was never mentioned there was a parking charge however she showed me the form and in small writing the charge is written on there. At no point was I ever told by the clerk when I called about parking or while checking in there is a charge for parking.

The suite was very spacious with a large size bathroom, an open plan kitchen to the living room and a spacious bedroom. The room was bright with lots of windows. The hotel was very conveniently located downtown walking distance to most places of interest, shopping and a variety of eateries. It was a 30 minute taxi ride from the airport. I would definitely consider staying there again.

The kitchen could be better equipped with crockery and glassware and possibly a coffee machine. The washing machine was not working to well specially the drying option.

Great location, staff were friendly, room was very spacious & clean. Bathroom had beautiful body washes & hair care I left a phone in my room as I overslept & left in a hurry. I didn't notice for abt 24 hrs( there was no sim it just had many family photos that I was intending on sharing)i rang the hotel and they had it in lost property. We organised for it to be sent home to Perth. It was an effortless secure way to retrieve it.

I informed the hotel I wouldn't be checking in till abt 10.pm my flight was delayed so it was abt 11 30pm. The bell on the door didn't seem to work. I rang the hotel several times but calls were never answered. I don't usually panic, but as I was alone, in a darkened street, just off a 4hr flight, I was getting anxious! Luckily another person used a swipe card to open and enter the hotel When I got to reception, a gentleman was dealing with another guest. Once I was able to check in , I raised my concern abt the bell and unanswered calls To which he said ' oh was that you' and smiled. Not the best first impression!

The location was perfect , easy walking distance to a lot of the best Melbourne has to offer. Would stay again . Our room was extremely comfortable and spacious. Felt very comfortable and relaxed. All the staff that I came into contact with were super helpful and lovely .

The only couple of things I would fault would be lack of information in the actual room about what the Mantra had to offer , eg. Where the gym was and info on in house dining and breakfast menus and pricing. The only other fault was house keeping missing our room two mornings in a row ( we needed fresh towels). But when I contacted front desk they immediately rectified this

I like the location that just a few door steps from Tram 86 and 96. We just discovered on our last day, that little alley next to the hotel goes directly to the tram stop. Lol. The hotel is rather small but so convenient. We stayed in our 1 bedroom apartment and it has got everything we need; kitchen, utensils, and even washing machine .

Nothing about this accommodation we don't like.

The room was spacious and comfortable , I had a bottle of champagne and strawberries waiting for me as it was my 50th birthday. Lovely surprise

Nothing , however on checkin I was overcharged by $400 which they reversed straight away but it took the whole stay to come back to me which made it very difficult as it was my spending money for my trip. The staff member was very apologetic

Staff enormously helpful, especially Justin who helped take my car from the carpark. He was a lovely young man who was more than helpful. The location was central. The room was spacious and the beds comfortable. Room well appointed and very clean.

minor point but the carpark on site is very small and without the help of Justin I may not have been able to get my average size car out. This would not apply to your stay if you didn't have a car and I believe there is another off site carpark that is not so compact.