Great location, clean and comfortable

We arrived after 5.00pm due to scheduled flight being later than anticipated. We found it very difficult to contact the staff about the keys. Finally got them and was happy from this point on.

Location was excellent and the apartment was well appointed with a small kitchen, fridge and dinning area. And with a supermarket nearby it meant you could comfortably feed yourself without having to use restaurants. Walking distance from Southern Cross Station, Marvel Stadium and Docklands.

I didn't read the after hours arrival instructions very well prior to arriving so couldn't access the property as I had expected. It took a while for me to make contact with the after hours numbers but it eventually got sorted and I was able to access my room. I pays to read the instructions.

I loved my suite very much. The view of the Ferris wheel was lovely and the wifi was very strong for working and meetings. The kitchen was equipped with an oven and everything else you would expect. I loved that it had a bath and the whole room was very spacious. To be fair, the first room I was given was essentially windowless as the blind didn’t open and if you did open it, there was no view with a bird poop covered balcony. I also killed several small roaches. The second room was much better with natural light and no bugs but the wifi didn’t work in any of the sitting areas. The staff worked with me to find a suitable room which I really appreciated. It really made my stay excellent and was perfect for work. I was sad to leave!!

Some of the rooms are not great.

The space we had was amazing, lots of room. And having access to a kitchen and two separate bathrooms made things really homely.

There was some damage (bathroom handle broken, bathroom sink cracked) and faded paint in the place we stayed. We were surprised to discover that the main bedroom didn't have a door for privacy, that was odd. And the main bed was sunken, on wheels, and the sheets were very uncomfortable. Side note, and this is our of the owners control, but we were on the 10th floor and could hear all the traffic and noises from the street. I'm not sure what can be done about that, it's just something to note for other travellers who may be light-sleepers.

Love the location and for a self contained apartment it is very reasonably priced. We were upgraded to a penthouse apartment which had lovely views of the city and I now understand why it was called HarbourView.

We didn’t know that we couldn’t exit the car park without our swipe card. Reception didn’t open until 9 am so I had dropped the room cards and the parking card into a key return slot. We were stuck in the car park for about 20 minutes until another guest let us use their swipe card to get out. We did ring the mobile number provided but no one returned our call. If we hadn’t been rescued by another guest we would have been stuck for close to one hour. Lucky we didn’t have a plane to catch!!

Excellent location to Southern Cross Bus Station , the free tram service , beautiful Flagstaff Park and the city centre Very spacious bedroom and bathroom and useful kitchen , very well equipped and comfortable. A great little balcony with view of city. The receptionist Joachim was amazing and allowed us a very early check in at 9.30 am after an early morning flight. So appreciated, very kind and helpful. Thankfully a good lift to seventh floor and wished we had booked a longer stay. Very quiet and very convenient , walking distance to everything you could need.

Unfortunately from the exterior and reception and hallways it looks very tired and in need of updating but this feeling was soon overcome by the incredibly spacious apartment at a very reasonable cost.

It was in many ways basic, but everything I needed and more. I have stayed at other hotels in the area for a similar price that had holes in the ceiling and flickering lamps - this place was affordable but perfect! Small, but there was a little kitchen area that I included not only a fridge and kettle, but also a stove! There was a double bed, but also a single bed that could be closed off into its own little private room. Also, very actually quiet, and a nice short walk to the SkyBus terminal.

Was definitely a building where people lived. That's fine, but I did feel a little conspicuous intruding, although I didn't see anyone.

We were greeted very pleasantly and quickly at reception. Despite being early for check in, we were able to get access to our room. We requested a cot bed. This was provided in an upgraded room. The room was perfect for our family of 5 with children aged 10 - 15. The location was perfect - close to the sky bus (from the airport) and opposite a Coles Supermarket. There were also many fast food services around the apartment. This place is located within the Free Tram Zone and has perfect access via tram to the majority of attractions.

The carpet was a little dirty and bare in places.

We were three adults traveling together - Mum, Dad and adult son. We were upgraded on arrival to a two story apartment. Which was appreciated and gave our adult son his own space. It was plain but clean and comfy, had everything we needed. Great views from both levels. Extra pillows and blankets. Location was so central, was right on the tram line. Walking distance from Southern Cross Train Station and SkyBus Terminal. Kitchen facilities- everything you needed.

Would prefer blockout blinds on the lower level, bathroom would have been preferred on the lower level also.

it is very near to southern cross station and it has 2 tram stops very near the building very accessible witth many restaurants and shops nearby. the reception is also very kind and approachable. i had so many questions prior to our stay and they made sure they have answered all of it. i would definitely come back here if we decide to come back to Melbourne . i would also definitely recommend arrow on soencer

no option for usb charging