The hotel is very old, and we only stayed there for a couple of hours, but we got everything we wanted: the room was spacious and comfortable, and well equipped. Good shower, good bed, good reception service even late at night.

It is stated that it is a 4 star hotel. It certainly was back in the day, but be aware that today it is a very regular hotel, very old, smell of mold, and the likes. However, you get what you expect for the price. Just don't expect luxury, and you're in for a good stay.

The breakfast was tasty and there was some choices - for couple of days of stay it wasn’t monotonous. There wasn’t any problem to prepare breakfast for morning travel - waitresses explained everything. The room was clean, fresh and sunny. The location wasn’t crowded and had a good connection to city center (around 10 min) and the most important touristic places.

Some of the staff could operate better English (not everyone). The towels should be white (matter of hygiene) - that’s the basic requirement in every hotel/hostel! The waitresses should pay more attention when served food (especially baked food - bread, toast bread) is finished. Also milk in coffee machine - of course guest can refill the container, however the staff should take care about it and keep an eye on buffet.

Good location, close to the city center. Polite and helping staff. Very good and tasty breakfast. Nice old-fashioned European style of rooms and building.

AC did not work (probably because it was winter). Warming batteries worked only in the morning and in the evening and were not really hot. Sounds from adjacent rooms are clearly heard. There is a gap between the entrance door bottom and the floor, as a result of which it is not dark enough in the room in the night, because the light penetrates from the corridor to inside the room. The Wi-Fi was not stable. The most important for me at least: the hot water in the shower was not really hot. At the maximum hot level, it was warm enough to take shower, but not really hot.

Exceptional staff and service. Very clean as well with daily housekeeping if wanted. The location was perfect as only 2 stops from the city centre via tram service 43 amd 44 along with services 5 and 33 going north and south. The continental breakfast is great value for money if you pre-booked it or pay on daily basis depending on plans. The staff are friendly and very knowledgeable on just about everything and can tell you how to get anywhere or what things to see or do. I won't use any other hotel in Vienna due to all the above.

I liked everything.

The price and central location makes this place worth it. The room is very nice! The location is fantastic, but it is an old building beside a busy road so noise travels. If you are a light sleeper, you will not sleep. I recommend earplugs! Problem solved. It was nicer than I expected and the staff were very kind.

Again, for the price, no complaints. Sure the bathroom was not PERFECT, the showerhead could have been cleaned or descaled. I did not have the best sleeps because I am a light sleeper and could hear people talking in the other room. But I still extended my stay because overall it was great for the price.

I liked everything. Great location, clean & comfortable rooms, nice staff and quiet. The breakfast that you can add onto your booking was well worth it and well presented, modern decor throughout and found my room had more than enough space and very comfortable. Tram lines 43 & 44 right outside into city centre makes it a fabulous location. The staff has made sure there are plenty of pamphlets for concerts and things to do right in reception and they also have maps of inner Vienna for you to use. I can't say enough of how good this hotel and staff are! It will be my go to hotel whenever in Vienna. They also have apartments available to book through Vienna Comfort Apartments for large families or if you just want more space.

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Just a short 15 minute walk from the center and the Rathaus Der Stadt is locsted in a very good position just in front of the University Campus. You'll find some restaurants option for the evening (and Zum Gangl in the campus is just amazing) Bed and sofa-bed are comfortable and the kitchen fornitoure great as well as the perfect temperature in winter. It looks very clean and absolutely safe.

I recently stayed at Hotel Pension Excellence with my wife and two children and overall had a positive experience. The staff was friendly and accommodating to our early morning arrival. The room was clean and well-maintained.

However, we did not appreciate the parking garage as we had an SUV with a rooftop luggage carrier and it exceeded the parking height. We had to remove it before accessing the garage. The next morning, a hotel staff member assisted us in removing and reattaching the rooftop luggage carrier. Despite this inconvenience, we would still recommend this hotel.

Truly appreciate the front desk lady who looked for the best price on public transport for me, from the hotel to the airport. And she did it so well - 6.90 euro only, by tram and train!

I understand the mandatory participation in EU to reduce power consumption, but light was to low in the room.

the room was very spacious, very warm as it was super cold and snowing, the breakfast options were varied and delicious! It was slightly dated and a bit dusty but quite good value for money.

The room felt a litte bit stuffy and dusty but otherwise no issues.