Sprained my back in the morning of the day when I was to check in at the hotel. Staff Georgia was very helpful to find a room similar to my booking so that I could check in early to rest my back. Wonderful and understanding staff!

Close to EVERYTHING. Comfortable bed. Super staff.

We had reserved a “superior king suite” for an outside view but on checkin it was on the second floor and our view was directly to the outside parking area. After speaking to the reception we were changed to the 3rd floor and had a great view of the mountains and a balcony. If I hadn’t paid extra for a “superior” room the first one would have been fine but a parking lot and buildings is not “superior” in my thinking. Staff was excellent and always polite and courteous as is how I also always address them. Thank you for a great stay.

Great location as can walk to all the shops and restaurants. Free parking is nice, although the underground garage door is left open overnight.

Sink is located outside of the bathroom so not private when getting ready for bed.

The facilities are great, clean and staff quite friendly and helpful with any questions, directions and suggestions. The location is among the best of locations you can be in, in Banff, just a minute or two walk away and you're among all the shops and restaurants in Banff town with access to the their very efficient bus system - one of the best local bus systems I've ever encountered that wasn't in a larger city. I ate both dinner and breakfast at the hotel on multiple days and the offerings were fantastic. The elk and wild boar meatball pasta was a highlight!

There was pretty much nothing I didn't like! The price may be a bit prohibitive depending on your budget. I relucatantly accepted the cost of staying here as I really wanted to be in the centre of town. It is unfortunately a reality that if you want to stay in the Banff town centre in nice accommodation, the prices are quite off the charts. I didn't have a car, but if you've got a car and are willing to drive into town, there are cheaper options that are nice, a little distance away.

The beds were very comfortable. The room was spacious. The location was great.

The rooms were very dark. Even with all the lights on it felt dark in the room. Was disappointed my room had the bathroom sink out of the bathroom. It was in the main area. This made it hard to apply makeup as it was quite dark. Also hard to share with someone who likes to get up early. Not all rooms have this feature. Other family members had a proper bathroom in their rooms.

Great Location: The hotel's location is excellent, making it easy to access nearby attractions and hiking trails. Big Parking Lot: Ample parking space is available, which is very convenient. Renovated Rooms: The rooms have been nicely renovated and are comfortable. Spacious Room and King Bed: The large room and king bed were a great relief after a long day of hiking.

Old Hotel: Despite the renovated rooms, the overall hotel feels quite old. Restaurant: The quality of the restaurant was disappointing. Old Facilities: Some facilities, like the swimming pool, are outdated. Water Availability: No water was provided, and we were unable to purchase water within the hotel.

Location was amazing! So close to all the shops and restaurants which was nice. Staff was friendly and helpful. Beds were super comfy and loved all the pillows provided. Hot water in the shower and great water pressure. Loved the local all natural bath products provided. Hotel had hot tubes and sauna which was nice (though I didn't get to use them).

The rooms "balcony" opened to a common space area. There were lights left on all night there which came through into the room. It would have been nice to either have these turned off or have black curtains (there were shades you could pull down, but the light still came through the sides).

The location is AMAZING! Next to all the restaurant and shops and just across the main bus stop you need to go everywhere in Banff. They have a pass for some of the lines as well. The bed was so comfortable I slept too much! The staff was super kind in terms of information! The bedroom was super clean!

First, even though it is a nice hotel, the price in summer was too much. I've stayed in hotels where I paid the same ammount, but had a private onsen, king crab and everything. Here, not even breakfast. The first level, or at least my room, had a windows that opened just to the parking so I couldn't open de blinds. The higher floors might be a better choice. I went to use the thermal pools and thought they were a little turbidity, a little dirty and avoided them.

Location, comfy beds, room cleanliness and friendly, helpful staff especially Esme and Clarice… thanks ladies!! Nice added bonus of Roam bus passes for our stay. When checking out was told they have humidifiers upon request but wasn’t aware they were available and not listed on website.

Room too dry for sleeping, carpets (allergies), dim lighting, no microwave and prefer walk-in showers vs tub/shower. When checking out was told they have humidifiers upon request but wasn’t aware it was available and not listed on website. Very limited outdoor parking as not enough clearance for our truck in underground parking.

Great location, right along the main drag and east access to some of the best facilities in the Banff townsite. Nice pillows (if a little small, but plentiful) and soft, comfortable bed. Check-in was fast and easy, and the underground parkade meant I had a warm and snow-free car when it was time to leave. I liked that the tub had a short rise so it was easy to step into the shower, should your knees not be the best anymore.

The towels and cloths in the bathroom seemed more built for longevity than comfort. I would have liked just a bit more comfort amenities, such as hand cream. Mountain air can be awfully dry in winter months.