Very nice hotel, with friendly helpful staff. Particularly enjoyed the hot springs. Booked a room with great view. The room on two floors was spacious and comfortable. Used restaurant in evening twice, nice meals with good service and friendly staff.

The toilet wasn’t working properly, blocked so had to ask reception to get it fixed which they did but following day blocked again so had to ask to fix again! Please note we did not put anything we shouldn’t have down toilet to cause the blockages.

Tash was amazing(Chili's). We were not getting in until 2140. We placed our order to be ready for pickup when we got in. There were no problems, so nice everyone was friendly and it relieved so much stress on our drive. As well Blake at the front desk reassured us our room was waiting and no problems with not having a credit card. Again we were treated with such respect and welcomed. It was a great get away for us. We absolutely loved it there. Thank you for making our stay memorable.

The room we stayed in was too warm it was 21.5. We turned the heat off, but it was still too warm. We had the fan on, but couldn't open the window and no AC. Having stated that, we have always had a cooler place, even in the winter we have our heat set at about 18. So even though we found it too warm, others would be comfortable.

We had a huge 2bedroom/ 2bath suite with living room, kitchen and balcony that was more like an apartment and could comfortably sleep 8 so great for a family or group of friends. There was a casual bar/restaurant in lobby (Chili’s) serving B-L-D including to-go breakfast sandwiches. Unique indoor/outdoor grotto themed huge hot tub that kids loved. Laundry facility on site. Parking garage right below. A little further from downtown than some properties but still an easy walk to most things. Staff friendly and helpful. Daily housekeeping. Room was quiet and dark. Balcony had a view of neighborhood and mountains in distance (even saw some mule deer one night).

Gym was small, hot and had no treadmill (handy when air quality is poor). Beds a bit firm. Some common areas looking worn.

Loved the hot pool! Nice feature for the end of a long day hiking and very cool design. The front desk staff were helpful and friendly. The location is excellent as you can walk downtown or catch the roam bus (free passes provided by hotel) at the bus stop outside the front door. Underground parking was convenient.

The room was very small—could barely fit a family of four and their luggage. Also, be aware there is no AC or fridge. The hotel is starting to show its age and could use some updates, especially in the restaurant. Chilis was dingy, tables sticky and carpet held together with duct tape.

I love the beds here, they are SO comfortable. The hot tub is so fun, it feels like you are in a mountain cave hot tub! Staff is great and I love that Chilli’s is attached to the hotel.

You hear everything in this hotel. If you are looking for a hotel with soundproofing, this is not it. We heard noises throughout the whole night. They also don’t have black out blinds?? So weird for a hotel, let alone a nicer one like this. Room was so bright in the morning and you have to turn off the light if you want to change (or go to the bathroom) as people walking outside can see in when it’s dark out.

Lovely property, love the warm entrance with the fire place and chair around it. Makes you feel as if you are at home. The restaurant food was amazing and loved that in the morning being able to go down and enjoy breakfast with a nice cup of tea. The spa does not disappoint, phenomenal after a busy day of walking.

The room does not have a fridge which was a disappointment and did not read that in the description when booking. Found the room a little dark and small.

Great family accommodation. Loved that there were two bathrooms (we have two teenage girls). Cleaning staff came in every day to tidy up, which was appreciated. Location was great as it was 5 minute walk from the town which meant a little quieter than many of the more central hotels. The restaurant (Chili's) whilst not owned by the hotel is attached and does the best cocktails (food is standard fare). We really enjoyed our stay here and would certainly recommend.

Love this property! The only reason I didn’t give it a 10 was that I wish it had air conditioning in the bedrooms, instead of just in the common area. It was very hot the week we stayed. The hotel did provide a second fan upon request which helped. The location is awesome, an easy 10 minute flat walk to town. The hotel staff was very nice. The included breakfast was great (hot and cold buffet items; some days you ordered off a menu instead). They even packed us a breakfast the day we checked out early upon request! You can rent bear spray (free unless you use it!) for your stay from the front desk. They give you complimentary bus passes for the town (buses even go to the Gondola, hot springs and I think Lake Minnewanka). The lower level hot pool is unique too!

Lack of a/c in the bedrooms. Other than that, it’s perfect!

I enjoyed my stay at the fox inn mostly because of the Hot Pool. Very unique, and kind of stands out more than your run of the mill hot tub. The bed was comfy and the staff were very pleasant.

I don't like that both times staying at this hotel, my room was attached to another. While this trip, there were no issues, but a few years back I had stayed in a little nicer room, but with the same thing. Unfortunately, that time the people in the room attached were quite loud and we ended up having to call the desk to file a complaint.

This is the second time we have stayed here and I would happily keep coming back. The rooms are lovely. We were in the 2 bedroom suite and rooms were spacious and particularly loved that we had the balcony's to sit out on. The hot pool is great we loved unwinding in there under the stars each night. Staff were so helpful as usual and we love the free roam tickets

The only thing we were slightly disappointed in is that they no longer offer the complimentary buffet breakfast, as this used to be a highlight but you can still order a paid breakfast at Chillis