Location and price.

Some staff was a bit cold/disinterested at times. Change should be available at front desk for washer and dryer. Area outside of elevator B and into parking garage needed cleaning due to leaked and dried liquids (from dragged trash???). This was reported to front desk 10/23 pm and never addressed. This condition existed for entire stay, quite unsightly walking to car each day. No mention about permanently closed restaurant until arrival at hotel. We were notified of pool closure prior to stay but no accomadation besides other hotel pools use if desired. besides these issues, pleasant stay at hotel. Thank you

The location is easy to find and although it’s a ways from downtown they provide you with bus passes to take during your stay. We had a room with 2 queen beds that were very comfortable and a good selection of pillows. The room was very quiet and clean, we were on the main floor and had a window that you could open to get fresh air. There was underground parking for your vehicle and was kept very clean. Staff was very nice and friendly. There is a restaurant on site but not open, sign read it was only used for special events which was a little disappointing. They provided coffee and water for guests in the lobby which was nice.

Great value. The room was clean and the hotel was quiet. They provided a bus pass to the local transport which we used. It was a 15 minute walk to the main shopping and dining area. Parking was provided under the hotel.

The pool was closed but we weren't notified until after we booked a non refundable room. The use of a pool at a sister hotel wasn't practical for our family. One of the elevators wasn't working the first day. Staff didn't mention that when I asked about an elevator from the parking level. We had a stroller and had to carry it over stairs to get to our room from the back elevator. These were inconveniences, not deal breakers.

On the main road into Banff and right next to the bus stop so it was easy to use the free shuttle passes which the hotel provided. Good undercover parking. Spacious, well appointed room. Friendly and helpful staff. Comfortable bed and deliciously soft sheets. Log fire with seating in the foyer.

Swimming pool was closed, for maintenance though the spa pool was still open. Restaurant wasn’t open in the evenings. The hotel had a very dated look to it, with sombre colours through out. No stands for our cases so they had to be on the floor.

The location and facilities were exactly what we needed. Some might say the decor and general appearance could use a little updating, and although some things appear to be dated, I actually enjoy the older cozier look and feel. The staff were excellent. Didn't have many dealings with them, as a seasoned traveler and having been to Banff countless times, there wasn't much I needed in way of information or directions. Over all I'd recommend this place to any traveler, from business to family groups. The rooms are spacious, plenty of thoughtful conveniences and overall excellent quality and value.

There was not a single thing I did not like. I'm sure if I needed to be petty there could be small gripes, but having been in numerous hotels and lodgings around Banff over the years, this hotel honestly rates in my top 5 for location, value and overall quality cleanliness. Just keep doing what you do best and offer a great place to lodge and launch daily adventures from.

The location is just outside of the busy part of town, which suits us well. We had our car, so the underground garage was nice and easy to access and leave from. The room was good-sized and comfortable with close proximity to the elevator leading to the pool. The room was well stocked with the typical amenities, including a lovely lemongrass hand soap. The bed was comfy, too. We were on the first floor, so we didn't really have a view, but that was okay because you only have to step outside for those! The pool and hot tub were clean and uncrowded. We enjoyed them both after all our adventures. Staff was friendly and helpful.

There are great dining options nearby, but it was a bit of a bummer to not have a restaurant connected to the hotel.

Spacious clean room, with comfortable beds, a/c, balcony, good shower, loads of clean towels and a kettle (bonus for us Brits)! The pool and spa is great facility, again with free towels. Also free parking with good size bays and lifts to your floor is a positive feature. It's a 15-20 minute walk to downtown, but free bus passes are available, although you could wait 25 minutes for the bus.

The bar and restaurant were closed while we were there and I understand why, time of year/staffing costs etc. We were referred to the restaurant next door which was excellent (and expensive) But it would have been nice to be able to get just a drink, in the hotel, without walking into town.

Was good value for money with free parking. Enjoyed the view of mountains and bed was comfortable.

Initially when I arrived I was surprised how dated it was based on the photos but ultimately it was a comfortable cost effective stay. The hotel is a 10min walk from town, which is okay when the weather was alright, however we had some very chilly walks back to the hotel. Sadly the hotel restaurant and bar were closed. Not sure if this is a permanent thing but an on-site restaurant or bar would be nice.

Great staff, very helpful throughout the stay! The hotel is less than 20 mins from Banff Town pedestrian area but it's a very pleasant walk, the hotel also offers a free voucher for Roam buses for the duration of the stay. Nice room, comfy bed. Appreciated the laundry room and complimentary coffee in the hall.

Toilet flush didn't work properly and needed repair, blocking us in the room for few hours. Having a restaurant on site used only for private functions it's a pity as having breakfast in the hotel would be ideal.

I liked how spacious our room was. Our beds were also at different ends so it let us each have our own little space. The lobby was very inviting after a chilly walk. Free parking was also a big bonus. If you want to be a little bit more out of the centre this is perfect for that.

The only thing we forgot to mention at check out was the drainage of the bathtub was very slow so we were waiding in a good amount of shower water. But very minor. Would of been nice to have some teabags, spoons etc in the room but again very minor.