My husband and I liked the complementary bicycle. It helped us explore Banff more easily. We also love the hot tub after a long day of hiking. The staff at the front desk very friendly every time. We love the fireplace in the loft room. The local transit bus stop is right outside, making it super easy to get to Maine downtown if you don’t want to walk. Really liked the coffee shop and restaurants that are very close to this property.

The design of the loft room is not very conducive to more than two people. It is also very hard to carry your bag up to the loft using the narrow spiral staircase. My husband and I managed, but it is something to consider if booking this room. It is definitely very dated as stated in the other reviews and so the price does seem steep for what you get. However, it is comfortable and located, walking distance outside the city center.

We celebrate our first wedding anniversary in November and this place will always be special to us... This is authentic, lot of unique and beautiful artwork with black and white mountain scenery and wildlife. We fell in love! We just went back in December with my mother (who traveled from France) to share this experience... fire place, wood all over the place, spa... It's definitely warm, charming, and tasty in a genuine old-fashioned way, which makes it a gem! The staff is very friendly too. This is our place now, and we can't wait to come back :)

The fan can be a bit loud sometimes

The parking was convenient and reasonably priced, with my partner and I having easy access to the staircase from our vehicle. The building itself was very beautiful, the reception area was well-maintained and decorated for Christmas which felt very inviting. We were upgraded to a loft room with a fireplace, both of which were wonderful additions for our single night stay (and my first time!) in Banff. The shower was very nice, and the soaps given in the room for showering smelled great (peppermint and sage).

The room was a bit chilly, but nothing out of the ordinary for Banff in November.

We stayed in the two bedroom with kitchenette room. One bedroom had a queen bed, the other bedroom had two single beds. The kitchen had good facilities for what we needed. The location of the hotel was great, within easy walking distance of downtown Banff with flat wide footpaths leading into town. The swimming pool was easy to access although smelt very high with chlorine. Ice machine available for free ice. The hotel doesn't serve any food but they have a sister hotel just down the road which offers deals for Charlton's guests. Parking was available onsite.

This was a great location! It was easy to walk to all the popular areas in town! Great value and a nice property! We appreciated dog friendly room as well!

The pool was closed for repairs but they had neighbouring properties that we could use their pool services! The rooms were too hot for sleeping and it was hard to cool the room down to a comfortable temperature for our sleeping needs.

“I had a wonderful experience during my stay, thanks to Bohdan! He went above and beyond to ensure all my needs were met and made me feel at home. Bohdan was always professional, friendly, and attentive to every detail. Whether it was assistance with my room or helpful recommendations for local attractions, he was incredibly knowledgeable and always ready to help. His warm personality and dedication to excellent service made my stay truly enjoyable. I highly recommend Bohdan for his outstanding hospitality!”

The room was beautiful, with not only a shower in the bathroom but a tub as well. The pool was wonderful, we and our kids loved that there was also a steam room and hot tub. Beautiful and clean.

The only complaint is that a housekeeper knocked at our door nearly an hour before checkout, to see when we were checking out. This made us feel uncomfortable and rushed. This is a small thing, but it would be nice if the pool opened earlier in the morning and if check in was a bit earlier.

The room was quite large and had a sitting area that was perfect for planning our activities or having a snack. It was nice to have a parking garage and walk to restaurants and places in town. We enjoyed the deck seating and umbrellas to have a snack or a glass of wine at sunset and enjoy the scenery. We did not care for the coffee & there was no decaf but that may just be personal preference.

Banff is a gorgeous place and attracts lots of tourism all year around. With a busy downtown 24/7 where parking is impossible, we chose the hotel because it is well located but also a prudent distance from the noise and chaos of downtown. We were glad we did as the hotel was super comfortable and quiet. The rooms are big and airy and if you are in the ground floor as we were, you can basically park your car in front of your door. The decor is surprisingly pleasant,combining antique-style furniture with modern day comfort. Excellent beds and a wonderful selection of pillows in each bed, so that anyone can find the right one for their rest. Big bathroom with both shower and bathtub. Abundant power outlets for charging all your electronics and even work if you need to. The staff was super friendly and very helpful, We were allowed to leave the car for an extra hour after check-out as they were very understanding regarding the nowhere to park downtown situation. Thank you, guys!

Everything was fine.

I had an amazing experience staying at this hotel! Everything was perfectly clean, cozy, and warm. I was especially impressed by the receptionist, Bohdan, who greeted us with a smile and was extremely welcoming and friendly. His professionalism and ability to create a truly hospitable atmosphere made our stay even more enjoyable. A big thank you for such excellent service! We will definitely return again.