The updated design and renovations. The efficient a/c. The offer of fruit in reception. Ski lockers offered at no cost. All the little areas to have a coffee and chat in and around reception. The Sunshine shuttle was within 20 meters of the hotel.

The loft rooms need a lot more drawers and hanging space. There’s lots of room upstairs in the bedroom area. We found we left clothes in the suitcase.

Location was excellent, right on the main high street near all the restaurants and bars. Plus a short walk to the canoe club and the tunnel mountain trail. Lots of parking on site. Our room was so spacious and lovely. It was our honeymoon and we arrived to find Prosecco and a card in the room, such a nice touch. Staff were so friendly and having the shop with excursion information on site was great. Coffee shop next door was brilliant too, we went every morning.

Nothing. Could not recommend more.

Doors were very heavy and very noisy when people leaving early and letting doors slam (worked out this is why there were earplugs by the side of the bed). TV had been installed in a stupid place and sticking out so walked into it on more than one occasion. There were better locations in the room for its installation.

Noise and location of TV

Great location in the middle of Main strip , all bus stops (city buses , shuttle bus to ski hills) are right in front of the hotel, walking distance to shops, restaurants. Great staff It has two restaurants, can't comment about food because I didn't eat there. Beds are very confortable Reliable Wifi

Mumbling noise lasted the whole night, seems to come from the piping inside the wall. The manager was very reactive and has shown great understanding of the situation , credited one of my two nights and offered to move us to another room the next day. Room decoration cold and a bit worn out.

Location is great, you can buy tickets for Banff tourism spots right on the hotel, you also has the GoodEarth coffee shop which you can reach walking inside without having to go outside(it was cold). There is a bus stop right on the other side of the street for both directions. Comfortable shower and bed, good room size.

The first-floor bathroom was not clean, I believe it's because there is an open restaurant there, but I would say it's important to keep it clean since it's part of the hotel as well. The room bathroom was really clean so no issues there. Parking was great, underground and heated, and pretty cheap!

Location was great and the main lobby was updated and welcoming. The restaurant smelled delicious and was usually pretty busy although we never ate there. The views from our room were amazing. Staff were very helpful.

The picture of the room we booked was not the room we received. The picture on Booking.com showed a family room with living space downstairs and a loft bedroom. The room we received was still considered a family room because it had a living space separate from the bedrooms but it was much smaller and all on the same level. The furniture in the living space was stained.

Everything! Staff were super friendly. Room was fabulous, spacious with a superb view of the mountains. Beds were so so comfortable! Busy stop for everywhere super close. Right on the corner of the Main St. Hotel lobby was so warm and inviting with lots of cosy places to relax. We felt at home.

Would have loved boot heaters for ski boots.

The hotel has been recently renovated and itts absolutely stunning! The service was incredibllle: all requests have been resolved with a smile. The family rooms are designed for maximum comfort. The hotel is located in prime location walking distance to restaurants, bars and stores

A bit pricey since it has no pool

This property is in the most amazing location! Ealk straight out onto the Main Street of Bann filled with cafes, shops and restaurants but also bus stops to each of the ski mountains inclusive of Lake Louise or sky view restaurant or hot springs. IGA also next door. the hotel has a hot tub a great restaurant and cafe, amazing fireplace lit seating areas spaces in the foyer and overall has a beautiful ‘log cabin’ feel. staff are very friendly!

some deliveries to restaurants early morning made some noise but not too loud

Easily the most comfortable bed I've ever had in a hotel. Fantastic location at the start of the step on Banff Ave so there were so many close food and retail options. Great restaurant and cafe both attached to the hotel also. Very easy parking on site and simple check in and out processes. Most local tours leave from mount royal hotel which is a very short walk down the road.

There isn't anything that was a problem.