The staff were all friendly immediately. The concierge/doorman saw us pulling into the side road in our hire car and immediately he offered help,took our luggage and took it to our room whilst we returned the car. We had no USD on us so couldn't tip, but wanted to recognise his friendly and warm nature. Breakfast was taken to order.. fresh and tasty. Room was clean and large. Bedding crisp. Bathroom nice also. In good spot for restaurants. Hotel had nice lively bar with a fab friendly barman We also walked with our large cases to cruise terminal which took 10 to 12 mins downhill. We overtook taxis and ubers on foot! Some people may chose a hotel closer to the pier but the prices are a lot higher than the St Regis and walking was not an issue. A friendly personal property.

Nothing at all. We would definitely stay again and recommend. 10/10

The staff truly make this small boutique hotel. We considered larger chain properties, but the level of service, attention to detail, and friendly personable team members is what sets the St Regis apart. Prices were high for the area during our dates due to a concert. We were hesitant to pay higher rates and considered staying further from downtown. We are really glad we didn’t. The location made everything accessible by foot, which easily made up for the slightly higher price. 10/10 would stay again

Extremely polite staff; every employee was always smiling, helpful and enjoyed where they worked!! We enjoyed the clean room and contemporary classic bathroom, the breakfast inclusion, and the daily water/chocolates. I rushed out one morning and left brochures and notes all over my unmade bed and returned to a made-up bed with all my "papers" put back in the exact same position - can't get any better than that!!! Thank you to all for making our stay an enjoyable one.

Nothing, everything was just great.

Room and location were good. Breakfast was so-so but not bad. Desk staff were friendly. Room was comfortable. Heated bathroom floor was nice. Shower was nice.

At night, quite a bit of traffic noise, groups of people walking about and laughing on the street four stories below. Parking was difficult to get to since it's buried under the building next door and you have to go through the building to reach it. Heating setup is complicated. There's a wall-mounted heater. ALSO, there's an air-conditioning system that's controlled separately. Until we figured that out, we were confused why turning the heater up didn't make things warm... Neighborhood didn't seem the best. We didn't particularly feel like stirring around on foot at night there.

We had a pleasant stay here for 6 nights. Good location centrally in downtown Vancouver. Simple but functional and comfortable room, large bathroom. Housekeeping was very thorough, cleanliness and amenities were great. Helpful staff.

There was a decent amount of noise from the street outside in our first-floor room, particularly on the weekends. Walls between neighboring rooms are not particularly thick.

very classic hotel, reminds me of movies. breakfast was "enough" and the room is clean, location is perfect! The concierge and reception were excellent.

everything is ok, they should tell us beforehand that the parking is paid/day and there is this hairless waiter in the morning breakfast that was literally mocking me and my food choices, 30 days have passed and didn't forget him. The girl waitresses were nice though.

The St. Regis is a wonderful hotel. We booked for one night, and we will definitely return the next time we're in Vancouver. The staff is absolutely exceptional. Juan is the only name I caught, but he, along with everyone else, was exceptionally friendly and accommodating. Juan even left a hand written welcome note in our room. The room was large enough and comfortable with lovely linens and complimentary water. The bathroom was huge with a deep soaking tub and thick luxurious towels. The breakfast was lovely -- freshly made, no rubbery eggs and nasty buffet waffles! The location can't be beat. We were close to the subway and a major bus line. There was a 7-11 across the street for those last minute snacks and beverages and a delightful French patisserie on the corner. We did not eat in the restaurant, but my guess is that it is as well attended to as the hotel. The St. Regis is not cheap, but compared to other downtown hotels, it is a bargain. We loved it!

Nothing -- it was perfect.

Great location (sits right on top of two subway lines and close to bus stops that can take you to almost all major attractions in the area); excellent breakfast menu (we particularly enjoyed the omelette); very comfy room (bed and pillows were soft, shower room was spacious, and the underfloor heating in the bathroom was an extra bonus)

The building only had one elevator and it was rather small, can be a bit of an inconvenience if you have large pieces of luggage

The front desk guys were overly kind and accommodating. We came from Texas to see Taylor Swift - the hotel was playing Taylor, the front desk staff had friendship bracelets on, they helped us see all the swiftie things around the city - they were absolutely amazing. The hotel was clean and quiet and quaint- perfect location. Everyone and everything was amazing - we will absolutely be back!

We stayed at the St. Regis Hotel Vancouver (July 23,2023) prior to our Alaska cruise and the accommodations were wonderful. Staff was always very helpful and friendly. Some of the best customer service we have experienced in awhile and they made it a very comfortable environment. The breakfast that is included was exceptional, was a large portion for being complementary and very delicious. The front desk staff, the manager, and bell services all went above and beyond to assist in any way they could. The restaurant was also great and we were excited that it was still open when we arrived after a long day of traveling from the East Coast. Would definitely stay here again and recommend the St. Regis Hotel Vancouver !