breakfast was good , could do with more variety . room was clean but carpet could do with a deep cleaning, beds where very comfortable and clean , airport shuttle was great, especially Driver JON him was so very friendly and helpful, staff was good .

there where to many homeless people around the property , there need to be security guards , so the street people , cannot come into the hotel

I will start this by saying we were in town for a funeral. Not the best circumstances but we were pleasantly surprised. Great location, free shuttle service to the airport, lightrail, and a couple of restaurants. Staff was super friendly and helpful. Breakfast was awesome, I didn't expect it to be that nice. ( eggs, bacon, sausage, potatoes, bagels/toast/english muffins, hard boiled eggs, cereal, etc etc. )

Rooms need updating, seems a little run down but not terrible. Our key cards kept getting demagnetized. It would have been nice to know that you don't have "in room" safes. The room doors do not close on their own. ( we came back from breakfast the 1st morning and our door was ajar. ) We had to be deliberate in closing it. We noticed others doors were not closed as we walked down the hall, so not an isolated incident.

Clean, open, not lots of noise and good location. Most of the people were friendly. Staff was hospitable and always willing to assist except for a Mr. Simon. He seemed to not really care to serve or assist me and my friends. I actually observed how he related to other guest that doesn’t look like me or my friends. Despite that, I would definitely book this place. People like Jon Blackstone the shuttle driver and Glen at the front desk made the stay even better.

Pool was inside on the ground floor. Could be a plus for some people.

I was so pleasantly surprised by what a great hotel this was. The staff could not have been any friendlier and having shuttle service to and from the airport and train was so helpful. We stayed here before our cruise and it was a great experience. The breakfasts were great. After we left I realized I had left my favorite jacket in the room. I called from our cruise boat and Lisa(head of housekeeping )was so helpful. Not only did they hold my jacket but ended up mailing it all the way back to me in Virginia. You don't find hospitality like this much anymore. Well done Best Western!

Nothing

During this pandemic, what has been offered for breakfast exceeded my expectation.

Shuttle waiting time at the airport. More clear communication regarding where to wait for shuttle and the frequency and marking of the shuttle should be provided at booking.

The staff for sure!!! We stayed before and after getting on a plane and the shuttles were fast and friendly drivers! great experience…we got in at midnight one of the nights and the clerk had us in a nicer room than we thought for same price and it was FAST check in!!! Also we liked the continental breakfast but feel it should go to 11 or 12 since it’s a airport hotel and people need to sleep!

Needs a store and food to buy on property like the other Best Westerns, especially since there is no where to eat late at night and no mini Mart close buy if you get in late/ early morning from a flight, could walk to a store, but it’s not a safe area at night. The vending machine is only snacks.. also, breakfast should be served later for the people that get in after midnight and sleep in, even if it’s just dry foods.

Great location. Close to transportation. Free complementary breakfast with a wide spread to choose from. Free shuttle service to the nearby mall and to/from airport but you have to call once you land so they know you arrived and location to pick you up at. Shuttle service to/from seaport at a cost. Supermarket/Pharmacy and restaurants near by.

Pool inside on ground floor. Maybe a plus for some but I guest it’s due to the weather in Seattle.

We enjoyed our stay here. The room was nice, clean and comfortable. Check in was quick and staff friendly.

Had a problem with the pool and hot tub although it wasn't the hotel's fault. There was a family with small children in the pool while we were in the hot tub. They were running around the pool and cannon balling into the pool causing splashing. I asked them to stop but the father then did the same. Another words how dare I critise their kids. I told staff about it the next morning and they said I should have reported it at the time. Guess so, but we just cut short in the tub and went to our room. Still busy with kids the next mowning. Perhaps there should be a cut off time kids are in the pool.

The breakfast opened from three am. With London jetlag my kids were asking for food at 2:39am. So the fact that I had a breakfast option from three am and super friendly staff welcoming us at that crazy hour meant a lot to us. We ended up with three trips to the breakfast area and it was wonderful.

We visited the pool the morning after we arrived and there was a dead spider at the bottom of the pool, as well as ma y wet used towels strewn around and no staff making a move to tidy it up. My children were super happy and didn't care, even though I was a bit grossed out. Having a pool to burn off morning kiddo energy when in it was raining outside was important to me when I booked so I was disappointed by the untidy area. As I said we still enjoyed it and we're glad to have it.

Staff was very responsive and informative. I called twice before my stay with questions and quickly received the information I needed. The room was clean. The shuttle service from the airport was fast and easy. My main priority for this start was to pick a hotel near the airport with free shuttle service and this hotel met that requirement. The Seattle Express to the cruise port also stops here so that was another bonus. My room was quiet and comfortable. Breakfast was decent.

Nothing really. The beds were a little firmer than I like, but not uncomfortable.