Nice beach hotel with beautiful gardens and top location. Staff are always kind and helpful. Pools are nice. The beach is great. Food and drink is average. Rooms are good, however they can improve the maintenance of bathrooms as walls have humidity spots here and there. We had coffee machine with coffee making facilities every day, which we specifically appreciated. We also loved the table tennis.

The walls in the bathroom and room need cleaning or painting, as they have humidity or dirt on some points. Also, we used the laundry service and was a clear rip off, as we were charged 70€ for a little bag, which obviously disappointed us. Also, the taxi service is significantly more expensive than if you order the taxi yourself (they charged us 45$ for a drive that costs 25$ if arranged outside of the hotel). Same goes for the spa: a shellac manicure costed us 55$ and on the following day we found out that in town it costed between 13 and 17$, which means 3 times less... For these reasons we concluded that everything in the hotel is definitely over priced.

I loved the size of the resort and my room's proximity to the beach. The resort was easily walkable and the grounds were green and lush. The beach front, sand, and palm trees for shade were all perfect. We never had to work that hard for chairs, even with a large group. The beach was kept clean and organized by the staff. The staff was wonderful. Kind, friendly and attentive. Bartenders and drinks were great, food either met or exceeded expectations almost all the time. We went out dancing three nights at the club and had a great time. I like that the DJ quickly accommodated requests. During breakfast I loved the chilaquiles, omelets and juice. During lunch my favorites were usually the more Mexican foods, including fish and other meats in delicious sauces. We got wonderful massages at the spa and went parasailing, which was amazing.

I wish our bracelets were more like a watch style, because they often fell off which made me nervous about the $100 fine. I thought the process for requesting dinner reservations was overly cumbersome. It was annoying to have to wait in line during the middle of the day. We were also told multiple times that they wouldn't be able to accommodate us at certain times, especially with a larger group (8) but then the restaurant would never be more than half full. It would have been easier just to come at opening and be told what your wait would be, or potentially request through an app. The food at the Asian restaurant was my least favorite of the trip, especially the sushi. There is a lot of room for improvement there.

If you want a budget friendly vacation that still provides beautiful accommodations, then stay here. I’ve stayed here 3 times now in the last 18 months. What I like is that it’s affordable, the location cannot get better & the staff are incredibly welcoming and kind. The food was tolerable. Some nights it was great, other nights not so much. I did enjoy the breakfast as it was simple and had a nice variety. The location is only a 10$ cab ride to Fifth Avenue and takes about 3–5 minutes. The drinks are also good and the bartenders will treat you like family. I am looking forward to visiting again!

The food can be improved. Everything else has been wonderful.

Great smaller resort with beautiful beach. The staff was great. Just some of the wonderful staff we connected with were Abel, Israel, Bernardo, Fausto. We enjoyed the beach, pool, night club & evening entertainment.

The signup for dinner could be more efficient. Waiting in line daily when you could be at the beach wasn’t fun. There were some small improvement that could be made to make the rooms more functional including shower heads that stayed in place and replacement of lights.

I enjoyed my stay. Nice pools and beach. Nice little coatis in the morning.

It was impossibile to book any specialty restaurant, you ask at 3pm, they’ll tell you to book on the following day at 10am. You go at 10am, queue up, it’s already full for the whole line… quite a mistery :))

We loved the bungalow style rooms. Each room is in a 2 storey bungalow with 8 units, so it has a quaint vibe. There is lots of green space and gardens all around with wildlife! Spiny tailed iguanas, agoutis, and ring tailed coaties! It was just lovely! The pool right by the ocean is great! This section of beach is one of the best along the whole beach with lots of sand and beautiful palm trees. We thought the food was great and there were always options for our picky 3 year old. Overall our family loved it!

It's an older resort so some of the rooms have some issues. Our room flooded when we took a shower. We heard other rooms had broken TVs or refrigerators. But you have to consider what's important to you. We looooved the bungalow vibe and lots of green space with native wildlife. So for us a run down room doesn't outweigh the loveliness of the place. But for others it would. I was annoyed that the kids club said it was open every day, but it wasn't. They would just put up a sign saying "We're at the beach" but me and the kids searched the beach high and low and they were not there! We were there during non peak season, so the kids club was open on the weekend, but then had a permanent "we're at the beach" sign on the week days. Maybe they run it more regularly during school holidays.

Location. Service. Beach. First floor Rooms. We ask to move to them.

Food and selections. Second floor rooms. Too moisture, Nor cool or good AC.

Good option for all inclusive which is not pricy. Free tennis court. Option to rent a cheap car on spot. Good dinner and breakfast

Very bad sound proof house, you will hear your neighbors and they will hear you.

Location was very safe. Cute location with tropical atmosphere. Friendly service. Big beach. Humberto was a great server and made sure we were well taken care of!

Lunch and dinner were not very good

Smaller vacationing community with cute bungalows and nice paths between them and the main interest areas (beach, bars, restaurant). Good beach with lots of playground (volleyball court, soccer, other games). Excellent service at the main bar above the lobby. Steps away from a mini-mall/shopping center. Half hour stroll to Playa Del Carmen streets and noise :) Good check in/out experiences (thanks Luis for the little string-man you made for us when we checked out with you). Last but not least, the anti-Covid measures and discipline are 10/10 IMO. For the ones needing the PCR test before coming back to Canada, the price is 1800 pesos pp, same as in Playa Del Carmen. That saves you a trip...

WiFi could be better. The pool service could be more polite and adaptive. The beach service is almost in-existent (though it happened twice for us in 5 days of stay). Food sometimes looked as left-overs at the restaurant, even at 8 PM. Pizza at lunch is terrible. Ask for a room far from the big AC units, as they are extremely noisy.