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8.1

140 reviews

Iberostar Quetzal

Iberostar Quetzal

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playa del Carmen, 77710, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Free parking

Kids' club

Snorkeling

Restaurant

Beachfront

Outdoor swimming pool

Free wifi

Iberostar Quetzal

Welcome to the Iberostar Quetzal, a 5-star resort located in Playa del Carmen, Mexico. With its beachfront location and just a 1.9mi distance from the city center, this resort offers the perfect blend of relaxation and convenience. Starting at just $309, guests can enjoy a luxurious stay in this tropical paradise.

The Iberostar Quetzal boasts a range of amenities to ensure a memorable stay. From the outdoor swimming pool and water sports facilities to the spa and fitness center, there is something for everyone. Families will appreciate the kids' club and evening entertainment, while those seeking relaxation can indulge in the steam room, sauna, or hot tub. With non-smoking rooms, free Wi-Fi, and a 24-hour front desk, convenience is a top priority.

Guests rave about their experiences at the Iberostar Quetzal, with over 140 reviews praising the resort's beachfront location, friendly staff, and luxurious facilities. So whether you're looking to unwind on the pristine beaches of Playa del Carmen or explore the vibrant city center, the Iberostar Quetzal is the perfect choice for your next getaway.

You'll never have a dull moment at the Iberostar Quetzal with its range of exciting amenities. The resort features a stunning outdoor pool, perfect for a refreshing dip or lounging in the sun. Whether you're looking to relax or have fun with the family, the pool offers a shallow end suitable for all ages. It's a great spot to soak up the tropical atmosphere and enjoy the beautiful surroundings.

When it comes to dining options, the Iberostar Quetzal has you covered with its array of on-site restaurants. Indulge in the flavors of Mexico at Restaurante Mexicano Uxmal or La Hacienda, where you can savor delicious Mexican cuisine and juicy steaks. If you're in the mood for something different, try the Italian specialties at La Gondola or the Japanese delicacies at Restaurante Japones Bonsai. For a taste of the Mediterranean, head to Restaurante Mare Nostrum, or enjoy a variety of international dishes at Restaurante Buffet. With a diverse range of cuisines to choose from, you're sure to find something to satisfy your taste buds.

To make your stay as convenient as possible, the Iberostar Quetzal accepts various forms of payment including cash, Visa, Mastercard, and American Express. You can easily settle your bills without any hassle, allowing you to focus on enjoying your vacation.

With its luxurious amenities, diverse dining options, and convenient payment options, the Iberostar Quetzal offers an unforgettable experience that caters to every traveler's needs. Whether you spend your days by the pool, indulging in delicious cuisine, or exploring the vibrant city center, this resort is the perfect choice for a getaway filled with relaxation and adventure.

Closest airports

Cozumel International Airport

12mi

Cancún International Airport

33mi

Most popular amenities

Spa/Wellness packages

Free parking

Kids' club

Snorkeling

Restaurant

Beachfront

Outdoor swimming pool

Free wifi

Fitness center

Water sports facilities on site

Steam room

Beach

Air conditioning

Hot tub

Tennis court

Bar

Parking On Site

24-hour front desk

Ocean view

Non-smoking rooms

Garden view

Garden

Bathtub

Free toiletries

Balcony

Rooms

Double Near Pool Superior (3 Adults) in Iberostar Quetzal

Show 7 photos

Superior, 2 Double, Pool View

2 Double Beds

375 sqft

Hot tub

Private Bathroom

Balcony

Minibar

x3

More details

Enjoy the perfect family getaway in our spacious Double Near Pool Superior room, with over 370 sqft of stylish comfort for 2 adults and 2 children. Relax in the hot tub on your private balcony and take in the stunning pool view, or unwind and watch your favorite shows on the flat-screen TV. With thoughtful amenities such as a minibar, coffee machine, and air conditioning, your stay is sure to be a memorable one.

Double Near Pool (3 Adults) in Iberostar Quetzal

Show 7 photos

Room - 2 Double, Pool View

2 Double Beds

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

x4

+

x3

More details

Relax and unwind in our spacious Double Room, just steps away from the pool. Enjoy the comforts of a private balcony with a garden view, a hot tub for ultimate relaxation, and modern amenities such as a flat-screen TV, minibar, and coffee machine. Perfect for 2 adults and 1 child, our Double Room is the ideal choice for your next getaway.

Double Near Pool (1 Adult + 2 Children) in Iberostar Quetzal

Show 7 photos

Room - 2 Double, Pool View, Single Use

2 Double Beds

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

+

More details

Experience ultimate relaxation in our spacious Double Near Pool room, featuring 377 sqft of pure bliss. Enjoy a private balcony with garden and pool views, indulge in a soothing hot tub, and unwind with luxury amenities such as a minibar, coffee machine, and flat-screen TV. Perfect for one adult and two children.

Double Near Pool Superior (1 Adult + 2 Children) - single occupancy in Iberostar Quetzal

Show 7 photos

Superior, 2 Double, Pool View, Single Use

2 Double Beds

375 sqft

Hot tub

Private Bathroom

Balcony

Minibar

+

More details

Indulge in a spacious 377 sqft Double Near Pool Superior room, perfect for 1 adult and 2 children. Relax on the balcony, enjoy a soak in the hot tub, and unwind with a pool view.

Double Near Pool Superior (2 Adults) in Iberostar Quetzal

Show 7 photos

Superior, 2 Twin, Pool View

2 Twin Beds

375 sqft

Hot tub

Private Bathroom

Balcony

Minibar

More details

Experience ultimate relaxation in our Double Near Pool Superior room, offering a spacious 377 sqft of pure comfort. Unwind in the hot tub on your private balcony, or enjoy a refreshing dip in the pool while taking in the scenic pool view. With a minibar, coffee machine, and flat-screen TV at your disposal, every convenience is right at your fingertips.

Double Near Pool (1 Adult) in Iberostar Quetzal

Show 7 photos

Room - 1 Twin, Pool View, Single Use

1 Twin Bed

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

More details

Relax and unwind in our cozy Double Room near the pool. Enjoy a private balcony with garden views, a comforting hot tub, and modern amenities such as a minibar and a flat-screen TV, providing you with the perfect retreat for your stay.

Double Near Pool Superior (1 Adult + 1 Child) - single occupancy in Iberostar Quetzal

Show 7 photos

Superior, 2 Twin, Pool View, Single Use

2 Twin Beds

375 sqft

Hot tub

Private Bathroom

Balcony

Minibar

+

More details

Indulge in a spacious and stylish Double Near Pool Superior room, perfect for a solo adult and child, with its 377 sqft of comfortable space and a balcony overlooking the pool. Enjoy a relaxing soak in the hot tub/jacuzzi or unwind in your private bathroom, equipped with all the necessities and modern amenities, including a minibar, coffee machine, and a flat-screen TV.

Double Near Pool (2 Adults) in Iberostar Quetzal

Show 7 photos

Room - 2 Twin, Pool View

2 Twin Beds

1 Queen Size Bed

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

More details

Experience ultimate relaxation in our spacious Double Near Pool room, featuring a hot tub/Jacuzzi, private balcony with a garden view, and a cozy sitting area. Unwind after a day of adventure with our impressive amenities such as a minibar, coffee machine, and flat-screen TV.

Double Near Pool (1 Adult + 1 Child) in Iberostar Quetzal

Show 7 photos

Room - 2 Twin, Pool View, Single Use

2 Twin Beds

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

+

More details

Stay in our spacious Double room near the pool, perfect for 1 adult and 1 child. Relax in the hot tub, enjoy the garden view from your private balcony, and indulge in the comfort and convenience of a minibar, coffee machine, and flat-screen TV.

Double Near Pool Superior (1 Adult) - single occupancy in Iberostar Quetzal

Show 7 photos

Superior, 1 Twin, Pool View, Single Use

1 Twin Bed

375 sqft

Hot tub

Private Bathroom

Balcony

Minibar

More details

Experience luxury and relaxation in our Double Near Pool Superior room, with 377 sqft of space and a balcony offering a stunning pool view. Enjoy amenities such as a hot tub, minibar, and flat-screen TV, creating the perfect escape for solo travelers.

Standard (2 Adults) in Iberostar Quetzal

Show 5 photos

King/Queen Room

1 Queen Size Bed

1 King Size Bed

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

More details

Experience a comfortable family stay in our spacious Standard room, boasting a cosy sitting area, a private balcony with a garden view, and a luxurious hot tub for ultimate relaxation. Enjoy modern amenities like a flat-screen TV, air conditioning, and a mini fridge to elevate your stay.

Standard (1 Adult) in Iberostar Quetzal

Show 5 photos

King/Queen Room, Single Use

1 Queen Size Bed

1 King Size Bed

375 sqft

Hot tub

Garden view

Private Bathroom

Balcony

More details

Experience ultimate comfort and relaxation in our spacious Standard Family room with a hot tub, private balcony, and garden view. Enjoy a peaceful getaway with your loved ones as you indulge in the modern amenities and cozy ambiance of this room.

Guest reviews

8.1

140 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇨🇴

Isabela

8.2

January 2023

Wonderful beach, very good buffet and many drink options. Beautiful jungle with animals inside the property.

Some staff members were inconvenient and pushing with offering vip memberships which we were not interested at.

🇺🇸

Karen

9.1

January 2023

all the trees, water and animals! turtles, monkeys, flamingos and peacocks!! Beach was great!! Staff was the best! so friendly and great activities! Food was very good!

Bricklike walkways

🇺🇸

Loma

10

February 2023

beautiful jungle vibes and friendly environment

beds were hard needed more late night drinking activities

🇬🇧

Kevin

9.1

March 2023

We came for a family vacation and did just dad. We enjoyed the ammenuities, the kids club was great for our 4 year old son to join, they even helped him with being more comfortable in the deep pool (with floaties and under supervision). The "jungle" gardens and animals in these made for great entertainment ofr our son and a nice way of wandering from the pool to the main restaurant. The food was good and we stuck to the main buffet for dinner instead of booking A la carte dinners as the offering was quite similar and more flexible when trying to feed young kids. Offerings ranged from typical mexican dishes to suchi, pasta, seafood and freshly grilled meats and fish. The drinks were tasty, normal bottom shelf cocktails, freshly made on the spot. A premium package is available as an upgrade, but we weren't drinking that much to make it worth while.

There's a bit of pool-side lounger hogging by people claiming them in the morning and then disappearing with said loungers remaining empty for long periods. Normal thing to expect, more an issue of other guests rather than the hotel. Not sure why I took notice to it, but their pizza dough was a bit on the heavy side, either needed more yeast, longer proving or something else. It's not bad, just somehow I feel it could be made thinner or lighter.

🇺🇸

Shere

8.2

May 2023

I liked the entry foyer, our room was decent it was a “remodeled” room. I liked the wildlife around the resort. The massage was really nice. Frank was really friendly, Maria gave the presentation, she was friendly as well.

Restaurants were not open on certain nights only four restaurants to choose from, which required reservations which was almost impossible to do. The seaweed in the beach was so gross. Upon check in the staff bombarded us to listen to a timeshare presentation. All this before we even got to the room. Air conditioning was not working properly. Ticket placed but still not better. The food choices in the buffet could have been way better. We went off the resort to get better food. Entertainment was not good. We would find ourselves turning in early. No disco.

🇪🇸

Carolina

10

February 2023

Food was outstanding in the buffets, animation and staff at the hotel were friendly and attentive. We really enjoyed our stay at Iberostar Quetzal and hope to come back in the future.

We stayed initially in a upgraded room with seaview which we loved, then we got back to our original booked room because we were not able to extend. This room was obviously not as good but we also liked it, the only bad thing of this room was the lack of sockets next to the bed and in general in the bedroom - which if you think it about positively, helps you to disconnect before sleeping - so not a big deal for us.

🇮🇪

Giorgia

8.2

April 2023

great beach and pool area, snacks and drinks provided during the day and amazing quality and variety of food at the buffet for breakfast lunch and dinner. Activities are organised all through day and evening with no pressure to take part, my children loved Star camp and the foam party was great fun. Yoga on the beach at sunrise is top

Beds were on the small side and not too comfortable - but the room was spacious and clean - also really appreciated the balcony and air conditioning not shooting directly on the beds

🇭🇺

Zsuzsa

10

February 2023

- dining options (buffet, restaurants, variety) are absolutely amazing - the complete jungle style of the hotel with animals (monkeys, peacocks, flamingos, iguanas) - activities around the pool (games, music, dance, aquafit, foam party) - drinking water is provided through wall fountain - high qaulity furnitures in the common rooms (restaurants, bars, lobby)

- staff at reception could be more friendly and polite - rooms can be dark because of thick trees

🇺🇸

Nancy

9.1

May 2023

We loved the pool, beach with lots of seating and umbrellas, the staff was always friendly . The pool bar was one of our favorite spots. we loved the jungle paths with all of the wildlife, very well maintained . The fire show on the beach was amazing! The buffet was always very good, we tried 4 of the restaurants, the Japanese was our favorite.

We would have liked the entertainment to start a little earlier

🇺🇸

Tshuler

8.2

November 2022

Great time at this beautiful resort. Reserve the restaurants early. Buffet was also great. Amazing staff. Pool bar was fun. Wife loved the shows at night. Lots of amazing animals wondering around. Made eight dives. Dive staff was top notch.

Purely a diving issue. There is no pier so getting in and out of the dive boat can be treacherous depending on the sea state. Might be a law or a result of shifting sand. Very nice diving though. Make sure you sign up for the cenote (cavern) dive

Points of Interest Around Iberostar Quetzal

Attractions

Fundadores Park (El Zócalo)

2.2mi

Xenses Park

2.2mi

Rio Secreto Nature Reserve

2.9mi

3D Museum of Wonders

3mi

Discover Mexico Park Cozumel

12.1mi

Kantun Chi Ecopark

12.9mi

Xotik-Ha EcoPark

13.1mi

The Mayan Cacao Company

15.2mi

Playa Palancar

17mi

San Gervasio Mayan Ruins

17.5mi

Selvatica

18.7mi

El Mirador Lookout

21.5mi

Cenote Dos Ojos

27.3mi

Cenotes Sac Actun

28.5mi

Casa Cenote

30.3mi

Restaurants

Restaurante mexicano Uxmal

Cuisines

  • Mexican

La Gondola

Cuisines

  • Italian

La Hacienda

Cuisines

  • Mexican
  • Steakhouse

Restaurante Japones Bonsai

Cuisines

  • Japanese

Restaurante Mare Nostrum

Cuisines

  • Mediterranean

Restaurante Buffet

Cuisines

  • International

Pools

Location

  • Outdoor

Features

  • Shallow end

Amenities of Iberostar Quetzal

Spa/Wellness packages

Free parking

Kids' club

Snorkeling

Restaurant

Beachfront

Outdoor swimming pool

Free wifi

Fitness center

Water sports facilities on site

Steam room

Beach

Air conditioning

Hot tub

Tennis court

Bar

Parking On Site

24-hour front desk

Ocean view

Non-smoking rooms

Garden view

Garden

Bathtub

Free toiletries

Balcony

Stay rules - Iberostar Quetzal

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Iberostar Quetzal

When are the check-in and check-out times for Iberostar Quetzal?

Iberostar Quetzal permits check-ins after 03:00 PM and expects check-outs to be completed by 12:00 PM.

Does Iberostar Quetzal offer complimentary parking?

Yes, there is parking available at the Iberostar Quetzal hotel. The parking is free and located on site. It is a public parking area, and no reservation is required for parking.

How much does a stay at Iberostar Quetzal cost?

Rooms at Iberostar Quetzal are available starting from $309. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.

What are the room types available at Iberostar Quetzal?

The hotel offers a range of room types including Standard rooms for 2 adults + 2 children and Double rooms near the pool for 2 adults + 1 child or 4 adults. The Ocean Front Junior Suites accommodate 1 adult + 3 children or 2 adults + 2 children, while the Junior Suites accommodate 2 adults + 1 child or 3 adults. All rooms have a size of 377 sqft and are non-smoking. The beds vary, with options including queen/king size beds, twin beds, double beds, and sofa beds.

What is there to do in Iberostar Quetzal?

Guests at Iberostar Quetzal can spend their time enjoying the leisure amenities available at the hotel. They can relax and rejuvenate at the spa, which offers wellness packages and amenities like the steam room, sauna, and hot tub/jacuzzi. For outdoor activities, guests can head to the beachfront and enjoy water sports facilities on site. There is also an outdoor swimming pool where they can take a dip and cool off. The hotel also features a tennis court and a fitness center for those who want to stay active during their stay.

When it comes to dining, guests have a variety of restaurant options to choose from. There is a Mexican restaurant, an Italian restaurant, a Mexican steakhouse, a Japanese restaurant, a Mediterranean restaurant, and a buffet restaurant that offers international cuisine.

Overall, guests have plenty of options for leisure and dining at Iberostar Quetzal.

Can guests use a pool at Iberostar Quetzal?

The Iberostar Quetzal hotel has an outdoor pool. This pool has a shallow end. No other information about additional pools is provided.

Are there restaurants located within Iberostar Quetzal?

Yes, the hotel has multiple restaurants on site. The available restaurants include a Mexican restaurant called Restaurante mexicano Uxmal, an Italian restaurant called La Gondola, a Mexican and steakhouse restaurant called La Hacienda, a Japanese restaurant called Restaurante Japones Bonsai, a Mediterranean restaurant called Restaurante Mare Nostrum, and an international buffet restaurant called Restaurante Buffet.

Does Iberostar Quetzal accept credit cards and cash payments?

Yes, Iberostar Quetzal accepts both credit cards, such as Visa, Mastercard, and American Express, as well as cash payments.