The room was very nice and spacious, the pool area is great. The staff is mostly helpful and friendly and the foam party was a blast. Miss Doaa at customer relations is working very hard to make people comfortable.

The food is a bit boring, some basics are missing, like no milk, no butter, no mayonnaise. There was absolutely no zero sugar drinks options, if someone can’t have sugar they will have a problem, I had to buy all my beverages from the shop myself. So not quite ALL inclusive.

We liked the friendliness of the staff and were treated very well. After a slightly problematic start when we were given the wrong room, Ms Doaa, the Guest Relations Lady, was able to quickly sort out the problem. Her support during the rest of our stay was nothing short of exceptional. The Hotel is lucky to have such an efficient and organised member of staff. She certainly made our stay most enjoyable. Ms Doaa also arranged a romantic dinner on the beach which really made our visit memorable and make us want to return again soon.

Too many mosquitoes, not the hotel's fault, of course, but they immediately helped by placing a mosquito repellent in our room, which did help. From the site photos, the beach looks lovely ... when the tide is in. Sadly, when the tide is out, a 300 yard walk is required to reach the reef edge. Inconvenient, but not really the hotel's fault.

So many Friendly helpful staff (Gooaa) hospitality and Mohammed (cleaner), guy welcoming to meal times to name but a few!! location was superb! Loved the beach! Pool was bit busy but beach was perfect! Had the 2 options. All staff were great to me, room was good, great air con and comfy bed, good pressure on shower and cleaned daily! View to pool which catches sun until sets!

Nothing really, would be ideal if Gym was open earlier than 10am so can enjoy the day basking in the sun! Wi-Fi was little broken and sometimes unable to get anything but can all survive without internet for fews days! Food I found OK but certainly not bad! There’s always something

Everything is of high quality in this resort - the rooms, the facilities, the pools, the beach, etc., and the staff is very friendly and helpful, especially Nasr, who cleaned our room every day and made such a good job that we felt like check-in every day! And in the restaurant Alaa is very kind and solves any problems even before they appear!

The only problem is with some of the guests, who are so rude that they listen all day to their portable speakers... If you're one of them, then please accept that nobody cares about your very bad taste in music!

The staff - especially Doaa in Customer Relations - were very, very good. The room was also good size with nice balcony etc.

The biggest 'issue' was food (under an all inclusive package). More specifically just lack of variety & hygiene, having to pay for ice cream, no snacks available during most of the day. However, single biggest problem was food for vegetarians (i.e. hardly any choice at all, not clearly marked etc.). The swimming pool(s) were not cleaned, staff not enforcing the rules e.g. allowing very young children to 'mess' around in areas of pool clearly marked as for adults only.

Very pleasant and positive staff. I would like to express my special thanks to the Doaa manager, who consulted on all our issues and was able to make our vacation unforgettable. Shaltout from the cleaning service, which made our room clean and cozy every day. A wonderful spa salon, where we took a massage course from the lovely and friendly masseuses Gege and Bosy. Also, a big thank you to all gastronomy workers, waiters, bartenders and cooks. The territory is large and spacious. Large swimming pool.

I did not like the animation program and the tactless and irresponsible host of the evening events, often with a pro-Russian position in deciding the winners of the contests. The beach is beautiful, but the sea is knee-deep.

Everything is wow Location.beach and meals was perfect Entertainment team 10/10 Thanks 🙏 so much it was my favourite vacation

Nothing

They managed to shift my rating from 3 to 10 in 3 days, there was some issues with the room and it took them some time to fix them (over an hour), but this is possible to have happened anywhere. And in return they did everything possible to compensate for this inconvenience, they made me checkout at the time that I want (which was 6 pm), they got me a fruit basket eveyday and a free day in the beach private gazebo which charges 10$. Apart from that, everything else was great, I loved the room, the beach and the staff were very friendly, especially Amr at the reception, Doaa from guest relations, Essam and Ali from restaurant catering.

The gym is not taken care of

The resort is very clean and is a stunning location. The facilities are great. The best member of staff by far is the customer relations lady DOAA. She truly is the one person in this hotel that made our stay great. She was kind, enthusiastic and went above and beyond in every way. She generally cared. The entertainment team also are very good and interact with all people. The hotel reception staff were dreadful and never wanted to help at all. The hotel rooms were lovely with the added touch of slippers and a dressing gown although wish they had been washed in the same way as the beach towels you are given. The beach towels are big, soft and lovely on the nice cushioned sunbeds. The hotel is in a good location for shops and the Hard Rock Cafe is a short walk away. The hotel has a pier you can walk along to see the coral which is stunning.

The constant bugging on a sunbed from the spa staff, the souvenir people, the trips people. They need to accept no thank you means no Reception staff dreadful manners Food - same every day , no variety and chef didn’t want to give you more than one piece of chicken at a time. Felt like you had your beg No wine at all in hotel only to buy as extra. No beer at dinner time Young staff at the bar only acknowledge there own culture or females

Myself and Tanya wants to thank you for making are stay very special especially to Doaa who put It all together we had a brilliant time and again Amwaj delivered in all aspects I want to thank all the restaurant staff A big thank you to Emad and Ibrahim also Abo sondos and Massoud and Mahmoud for the lovely fresh cooked food every morning you have made it so special for us every day 🥰 pool bar staff A big thank you to Mohammad Salah and Abraham at the pool bar for making our lovely drinks and superb service they really made it so special for us 💗 pool guard s who kept us safe A big thank you to Goda. Nada. Khaled for looking after us at the pool side and keeping us safe 💞 hopefully we will see you all again in September love you all ❣️❣️❣️

The hotel management couldn't do enough for us and always happy to help 💞