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$859Paseo Xaman - Ha Manzana1, Fracc Playacar, Playa del Carmen, 77710, Mexico
Reservations:
+1-833-728-2041302 reviews
1/72
Spa/Wellness packages
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Welcome to Palmaïa - The House of AïA Wellness Enclave All Inclusive, a luxurious 5-star resort located in Playa del Carmen, Quintana Roo, Mexico. Situated just 2.3mi from the city center, this beachfront oasis offers the perfect blend of tranquility and convenience. With 302 glowing reviews, you can trust that your stay at Palmaïa will be nothing short of exceptional.
From the moment you arrive, you'll be greeted by an array of top-notch amenities. Dive into the outdoor swimming pool or relax on the private beach area, both available free of charge. Enjoy a pampering session at the spa or indulge in a delicious meal at the on-site restaurant. For the little ones, there's a kids' pool and kids' club to keep them entertained. The resort also offers 24-hour front desk service, room service, and free WiFi throughout the property.
With prices starting from $859, Palmaïa - The House of AïA Wellness Enclave All Inclusive provides a truly unforgettable experience. Immerse yourself in the stunning ocean views, unwind in the soundproof rooms, and take advantage of the various activities and services available. Whether you're seeking relaxation or adventure, Palmaïa is the perfect destination for an unforgettable getaway.
At Palmaïa - The House of AïA Wellness Enclave All Inclusive, your furry friends are more than welcome to join you on your vacation. This luxurious 5-star resort in Playa del Carmen allows pets, although charges may apply. So you don't have to leave your beloved four-legged companion behind while enjoying the serene beachfront location and indulging in the resort's numerous amenities.
When it comes to dining options, Palmaïa has something to satisfy every taste. The resort boasts a variety of on-site restaurants that cater to different culinary preferences. Enjoy a family-friendly meal at LEK, which offers Mexican, local, and international cuisines in a modern ambiance. For a romantic evening, head to Mar de Olivo and savor Mediterranean dishes while being surrounded by a modern and intimate atmosphere. If you're craving Thai and Asian flavors, UME is the place to be. And don't forget to try the delicious vegan tacos at Charlys Vegan Tacos. With such a range of dining options, you'll always find something to tantalize your taste buds.
At Palmaïa, you can expect a seamless experience when it comes to payment. The resort accepts cash and multiple payment methods, including American Express, Visa, Discover, and Mastercard. So you can settle your bill easily and conveniently without any hassle. With all these fantastic features and the stunning ocean views, Palmaïa - The House of AïA Wellness Enclave All Inclusive is the perfect destination for an unforgettable getaway.
Closest airports
Cozumel International Airport
12miCancún International Airport
33.5miSpa/Wellness packages
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Beach
Air conditioning
Bar
Sun deck
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Ocean view
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Landmark view
Elevator
Playground
View
Bathtub
Upper floors accessible by elevator
Free toiletries
Balcony
Soundproof
Show 6 photos
Family Master Suite, Oceanfront
1 King Size Bed
1 Bunk Bed
710 sqft
Ocean view
Private Bathroom
Balcony
Bathtub
More details
Experience an unforgettable family getaway in our spacious Ocean Front Family Master Suite, featuring breathtaking ocean views, a private balcony, and a luxurious bathtub. With a comfortable king size bed for the adults and a fun bunk bed for the children, this suite is perfect for creating lifelong memories.
Show 6 photos
Suite, Queen Size, Single Use, Oceanfront
1 Sofa Bed
2 Queen Size Beds
540 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Enjoy breathtaking ocean views from the balcony of our spacious Ocean Front Queen Suite. This 538 sqft room features 2 queen size beds, a sofa bed, a private bathroom, a minibar, and a flat-screen TV. With amenities like a coffee machine, air conditioning, and soundproofing, you'll have everything you need for a comfortable and relaxing stay.
Show 6 photos
Family Master Suite, Single Use, Oceanfront
1 King Size Bed
1 Bunk Bed
710 sqft
Ocean view
Private Bathroom
Balcony
Bathtub
More details
Experience the ultimate oceanfront retreat in our spacious TwinDouble suite with stunning views of the sea. Enjoy luxurious amenities such as a private balcony, flat-screen TV, and a comfortable king-size bed, making it the perfect choice for a relaxing getaway.
Show 5 photos
Suite, Single Use, Oceanfront, Bathtub
1 Twin Bed
540 sqft
Ocean view
Private Bathroom
Balcony
Bathtub
More details
Experience the ultimate luxury in our Ocean Front King Suite with Bathtub, boasting stunning views of the ocean from your private balcony. Enjoy a spacious room with a comfortable twin bed, modern amenities, and a relaxing bathtub for the perfect getaway.
Show 5 photos
Suite, Oceanfront, Bathtub
1 King Size Bed
540 sqft
Ocean view
Private Bathroom
Balcony
Bathtub
More details
Indulge in the ultimate oceanfront experience in our spacious and stylish Double Ocean Front King Suite. With breathtaking views, a private balcony, and a luxurious bathtub, this 538 sqft suite is the perfect retreat for couples seeking relaxation and comfort. Unwind in our cozy king size bed and enjoy the soundproof ambience, while sipping your favorite drink from the minibar or coffee machine. With modern amenities such as a flat-screen TV, air conditioning, and free toiletries, every detail is designed to enhance your stay.
Show 5 photos
Suite, Queen Size, Oceanfront
1 Sofa Bed
2 Queen Size Beds
540 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Enjoy breathtaking ocean views from this spacious 538 sqft Ocean Front Queen Suite, perfect for two adults. Relax on your private balcony, indulge in the minibar and coffee machine, and unwind while watching the flat-screen TV. This room also features a soundproof environment, air conditioning, and free toiletries.
Show 5 photos
Oceanfront Family Suite, Oceanfront
1 King Size Bed
1 Bunk Bed
710 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Experience a spacious Ocean Front Family King Suite with stunning views of the ocean and a private balcony. Relax and unwind in a comfortable king size bed and enjoy the convenience of a bunk bed for additional guests. Enjoy the variety of amenities such as an ocean view, minibar, coffee machine, and flat-screen TV.
Show 5 photos
Family Suite, Single Use, Oceanfront
1 King Size Bed
1 Bunk Bed
540 sqft
Ocean view
Landmark view
Private Bathroom
Balcony
More details
Experience breathtaking ocean and landmark views from the comfort of your private balcony in the spacious Ocean Front Family King Suite. This 538 sqft suite features a king size bed and bunk bed, along with amenities such as a minibar, flat-screen TV, and air conditioning.
Show 4 photos
Oceanfront Suite, King Size, Oceanfront
1 King Size Bed
540 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x8
+
x5
More details
Indulge in the luxury of our Ocean Front King Suite, boasting a spacious 538 sqft of stylish comfort with an incredible ocean view. Relax on your private balcony, unwind with a minibar and a cup of coffee from your own coffee machine, and enjoy the latest entertainment on a flat-screen TV.
Show 4 photos
Suite, King Size, Single Use, Oceanfront
1 King Size Bed
540 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Indulge in ultimate luxury in our Ocean Front King Suite, boasting breathtaking ocean views from your private balcony. Unwind in the spacious 538 sqft room featuring a plush King size bed, a minibar, a coffee machine, and a flat-screen TV, ensuring a comfortable and memorable stay.
Show 4 photos
Double Room
1 King Size Bed
More details
Show 3 photos
Family
1 King Size Bed
More details
9.5
302 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Lígia
10
May 2022
EVERYTHING exceeded my expectations. The attention to detail, from the small touches and gifts in the room, like the pretty thermo you get to bring home or the kombucha in the mini fridge, to the friendly staff that would always greet you with a smile at any part of the resort (and the always available nomadic guide, of course). Food was INCREDIBLE, as well as all the activities in the Architects of Life program. My stay was a dream wellness retreat, with all the comfort and then some. Being able to wake up, have a nespresso at sunsrise in my ocean front balcony (in the super comfy robe), head to an early breathwork session with the sound of the ocean and then take the free bike through the jungle-like resort roads to morning yoga - I got used to it really quick ;) I had an ocean view from my giant freestanding bathtub (!) Breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods. Everything you desire is available for you and they make it happen. I could write for DAYS. Long story short: it was hands down the best hotel I've ever experienced (because it's way more than "just" a hotel).
Absolutely NOTHING negative.
Vera
10
December 2021
This place is more than a excellent hotel it is the place to find yourself, make the most special experiences, meet beautiful souls and be connected with the culture and nature. No place, no hotel, no souls, no food touched my heart more than Palmaïa! It is food for your soul heart mind and body in every different ways! Love and the brightest energy everywhere. It is the place to heal and feel peace, love, harmony and meet a lot of wonder. Just beautiful and unique. You will never find a place like Palmaïa twice on our planet. It is an priceless experience and I will always come back. Big love A.Z.
Nothing it was just perfect !
Aliya
10
August 2023
Can we give 10000/10 to the staff please? 🥰 the level of their services, the vibe their stuff is creating at this resort it’s another level 💛 and Ofc, fresh hotel with unique design and territory, delicious food in all restaurants of the resort, and all practices such as sound healing, yoga etc, they have amazing teachers and many more. I came here for vacation aka self-retreat and I can say they made me feel like home within a warm community 💛 Grasias Palmaia team🙏💛 especially: i wanted to mention names of people who was always making me feel home there, but it’s gonna be toooooo long list, so again, thanks Palmaia Team, u nailed it 🙏💛🥰 If you really wanna treat yourself I highly suggest to visit this hotel 🥰
Roswitha
9.1
June 2023
the location was great, although a bit isolated. The staff was exceptional, so were the facilities and the activities offfered. The drinks were exceptional.
The food on the other hand was awful. Excellent ingredients but non balanced, bland food. It was a shame to see such good ingredients be reduced to the same bland and unfortunately sweet taste. Everything from soup to vegetables to main courses just tasted sweet. Vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible. I suggest to get some inspiration from asian cusine and the local mayan cuisine to improve the culinary experience.
Jane
10
November 2021
This resort - retreat is incredible! I read reviews that helped choose it, so hoping that mine will help others decide too! From the minute I arrived, the service was exceptional- some special mentions to Alberto (Beach server) and Enrique (bar man). The list goes on though with the Su Casa hostesses & servers, the Vegan Tacos staff, Room service staff, the room cleaning/Turn down service staff and Nomadic Guides. Staff made a big effort to personalize service, be patient with me practicing my basic Spanish (!) and you really get a sense that they enjoy their jobs & work well as a team. They should feel proud of how this cascades to the guests & really stands out above & beyond other 5 star service I compare it to. The a la carte food is wide ranging & delicious - speciality restaurants & the vegan taco truck to add. The Room service menu was excellent, & the main Su Casa restaurant was always my go to with a beautiful open beach view too. The only stress of my holiday was trying to eat my way through the menus! Having the options to add Dairy/meat etc is there & welcomed, but the food as served was so tasty that I didn’t feel the need. The rituals & activities offered are interesting & engaging - you don’t need to be really passionate or spiritual, just excellent options to relax & enjoy! The rooms are very new (as is the resort), spacious and my view out to the Carribean with the big balcony made it amazing to sit out in the evening with the DJ background chilled beats playing (great idea & amazing atmosphere!). The concept is for peace & relaxation with atmosphere- I found it hard to leave & kept wanting to extend my stay. A return next year is already on the list! Like other guests have commented, it stands out as an all inclusive in its own league; I had expectations based on the reviews but certainly have come away feeling it was an experience to remember, not just another nice holiday!
Nothing to mention!
Nat
10
March 2023
Our Suite was beautiful, the food exceptional & the staff were so helpful. Thank you to Ceasar who booked our activities & restaurants for us too. We were blown away by the attention to detail, the wellness offerings and the scenery too. Definitely a 5 star resort, would love to stay for at least a week next time. We recommended to colleagues at my husbands work conference we went onto in Cancun, who then cancelled their previously booked accommodation in Tulum and stayed for a week with their young son who also loved it.
It was disappointing for 2 out of the 3 days of our stay to be impacted by the loud dance tunes & noise of a large fitness group, whoop whooping, whilst trying to attend meditation ceremonies, cacao ceremonies & yoga. It didn't really seem in alignment tbh, it felt like Spring Break at times, which was a shame.
Ekta
10
July 2023
Blissful, tranquil all inclusive wellness vacation in a breath taking location. Beautiful views from rooms. Amazing nomadic guides - Sofi & Omar!! Mostly 5 star service from other staff. Special call out to Domingo, Eduardo, Jos, Christian, Oscar and Solange. The food and drinks were generally awesome especially Lek and Taco truck offerings. The spa treatments were relaxing and rejuvenating - thanks to Gus and Erika!
Generally a fabulous experience however, if I had to pick one improvement area that would be consistency in service at restaurants. On one occasion I was the first customer to arrive at Su Casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving customers being served their food before I even received my menu.
Sara
10
March 2023
Palmaia is a slice of paradise. It is practically indescribable. Most beautiful holiday I have ever been on. Most beautiful resort I have ever seen. Most phenomenal staff/service. It is not a typical all-inclusive. If you are looking to party and get wasted, this is not the spot for you. If you are looking for nature, tranquility, peaceful days by the ocean, healing, delicious plant-based food and impeccable service, look no further. Shout outs to our nomadic guide Ruben, wonderful servers Fernando and Debby who took amazing care of us at the beach every day, Domingo at Ume, and most importantly -- Susana Retana and Aurora -- two of the most amazing yoga/meditation/breathwork teachers I have ever had. Breakfast at Su Casa or Plantissa. Lunch at the amazing food truck or at your lounge chair by the ocean. Dinner overlooking the ocean at Mar De Olivo, or having phenomenal Asian cuisine at Ume. Cozy room service nights in. Heaven. Pure heaven. Already booked two weeks next year.
Would have liked some more food options on the room service menu. That's about it. ;)
Bjorn
8.2
April 2023
Lots of space on the beach/grounds, in the restaurants and the rooms. All spaces are tastefully furnished and always clean. The beautiful decks and tents under the jungle are great places to work out and enjoy. The instructors are very friendly and knowledgeable and so are the concierges. The food was varied, tasty and healthy. The choice of alcoholic and non-alcoholic drinks is broad and of a high standard (all branded). Sandos next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park, playground…
The restaurant staff is lovely and helpful and there seems to be plenty. But especially in the main restaurant ‘Su Casa’ the service was slow and often badly coordinated (especially a bother if you plan a day trip to the cenotes or similar): coffee arriving with the breakfast dishes while having been ordered before, dishes taking too long to come out and these dishes were sometimes cold suggesting that they had been sitting, waiting to be served. Even asking for salt one could sometimes whiteness a slightly confused search by the waiters.
Allysa
10
December 2021
Everything about this place is PERFECT. The food, service, facilities and architects of life activities were amazing. I was here same time last year and had to come back - that’s how much I love it!
Nothing!
Attractions
Xenses Park
1.8miRio Secreto Nature Reserve
2.6miFundadores Park (El Zócalo)
2.7mi3D Museum of Wonders
3.4miDiscover Mexico Park Cozumel
11.9miKantun Chi Ecopark
12.5miXotik-Ha EcoPark
12.7miThe Mayan Cacao Company
14.9miPlaya Palancar
16.7miSan Gervasio Mayan Ruins
17.5miSelvatica
19.1miEl Mirador Lookout
21.3miCenote Dos Ojos
26.8miCenotes Sac Actun
28miCasa Cenote
29.8miAttractions
Xenses Park
1.8miRio Secreto Nature Reserve
2.6miFundadores Park (El Zócalo)
2.7mi3D Museum of Wonders
3.4miDiscover Mexico Park Cozumel
11.9miKantun Chi Ecopark
12.5miXotik-Ha EcoPark
12.7miThe Mayan Cacao Company
14.9miPlaya Palancar
16.7miSan Gervasio Mayan Ruins
17.5miSelvatica
19.1miEl Mirador Lookout
21.3miCenote Dos Ojos
26.8miCenotes Sac Actun
28miCasa Cenote
29.8miAirports
Cozumel International Airport
12miCancún International Airport
33.5miLEK
Cuisines
Ambiances
Mar de Olivo
Cuisines
Ambiances
UME
Cuisines
Ambiances
Su Casa
Cuisines
Ambiances
Charlys Vegan Tacos
Cuisines
Eolo Beach Club
Cuisines
Ambiances
Plantissa
Cuisines
Ambiances
Location
Features
Age restrictions
Availability
Spa/Wellness packages
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Beach
Air conditioning
Bar
Sun deck
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Ocean view
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Landmark view
Elevator
Playground
View
Bathtub
Upper floors accessible by elevator
Free toiletries
Balcony
Soundproof
Accessibility
Upper floors accessible by elevator
Upper floors accessible by stairs only
Activities
Beach
Bicycle rental
Live music/Performance
Snorkeling
Bathroom
Additional bathroom
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Baby safety gates
Babysitting/Child services
Kids' club
Playground
Food & Drink
Bar
Breakfast in the room
Fruit
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
General
Air conditioning
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Non-smoking rooms
Pet basket
Pet bowls
Pet Friendly
Room service
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
TV
Outdoors
Balcony
Beachfront
Outdoor furniture
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Room Amenities
Fan
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Foot bath
Hair coloring
Hair treatments
Haircut
Hairstyling
Kids' pool
Locker rooms
Makeup services
Manicure
Massage
Outdoor swimming pool
Pedicure
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
View
Landmark view
Ocean view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are allowed. Charges may apply.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 3 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Cot upon request
bed.cribPrice
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
American Express,
Mastercard,
Discover,
Visa,
Cash only
This property accepts cash.
Can pets stay with guests at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
Yes, you can stay with your pet at Palmaïa - The House of AïA Wellness Enclave All Inclusive. However, please note that there may be additional charges for bringing your pet along.
What's the check-in and check-out schedule at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
The timetable for guests at Palmaïa - The House of AïA Wellness Enclave All Inclusive is to check in post 03:00 PM and check out prior to 12:00 PM.
Does Palmaïa - The House of AïA Wellness Enclave All Inclusive provide free parking options?
Yes, there is parking available at Palmaïa - The House of AïA Wellness Enclave All Inclusive. It is free, private, and located on site. However, it is important to note that a parking reservation is required.
What are the rates at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
For stays at Palmaïa - The House of AïA Wellness Enclave All Inclusive, prices generally start at $859. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.
Which room categories can I book at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
The hotel offers a variety of rooms that range in occupancy. The rooms available include single, double, triple, and family suites. Smoking is not allowed in any of the rooms. The room sizes are all 538 sqft, except for the Family Master Suite which is 710 sqft. The beds offered include Twin, King, Queen, and Bunk beds.
Where can guests find entertainment in Palmaïa - The House of AïA Wellness Enclave All Inclusive?
At Palmaïa - The House of AïA Wellness Enclave All Inclusive, guests can enjoy a variety of leisure amenities during their stay. They can relax at the outdoor swimming pool with infinity and a view, which is exclusively for adults. There is also a kids pool for the younger guests to enjoy.
For those looking to unwind and rejuvenate, the hotel offers spa and wellness packages. Guests can indulge in a range of treatments and services such as massages, body treatments, facials, pedicures, manicures, and more.
The hotel also features a private beach area with beach umbrellas and chairs/loungers where guests can soak up the sun and enjoy the beachfront location. They can also participate in snorkeling activities to explore the underwater world.
In terms of dining options, the hotel has multiple restaurants on-site offering a variety of cuisines such as Mexican, Mediterranean, Thai, Asian, and International. The restaurants cater to different ambiances, including family-friendly, romantic, and modern, providing a diverse culinary experience for the guests.
Does Palmaïa - The House of AïA Wellness Enclave All Inclusive have a pool for guests?
The hotel has one pool available, which is located outdoors. This pool is open all season and is exclusive for adults only. It is an infinity pool with a view.
Does Palmaïa - The House of AïA Wellness Enclave All Inclusive feature its own restaurants?
Yes, the hotel has several on-site restaurants. The available restaurants include LEK, Mar de Olivo, UME, Su Casa, Charlys Vegan Tacos, Eolo Beach Club, and Plantissa. These restaurants offer a variety of cuisines including Mexican, Mediterranean, Thai, Asian, International, and Caribbean.
What methods of payment does Palmaïa - The House of AïA Wellness Enclave All Inclusive accept?
Palmaïa - The House of AïA Wellness Enclave All Inclusive accepts payments through major credit cards such as American Express, Visa, Discover, and Mastercard. Additionally, they also accept cash as a method of payment.
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