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9.5

302 reviews

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Paseo Xaman - Ha Manzana1, Fracc Playacar, Playa del Carmen, 77710, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Free Private Parking

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Welcome to Palmaïa - The House of AïA Wellness Enclave All Inclusive, a luxurious 5-star resort located in Playa del Carmen, Quintana Roo, Mexico. Situated just 2.3mi from the city center, this beachfront oasis offers the perfect blend of tranquility and convenience. With 302 glowing reviews, you can trust that your stay at Palmaïa will be nothing short of exceptional.

From the moment you arrive, you'll be greeted by an array of top-notch amenities. Dive into the outdoor swimming pool or relax on the private beach area, both available free of charge. Enjoy a pampering session at the spa or indulge in a delicious meal at the on-site restaurant. For the little ones, there's a kids' pool and kids' club to keep them entertained. The resort also offers 24-hour front desk service, room service, and free WiFi throughout the property.

With prices starting from $859, Palmaïa - The House of AïA Wellness Enclave All Inclusive provides a truly unforgettable experience. Immerse yourself in the stunning ocean views, unwind in the soundproof rooms, and take advantage of the various activities and services available. Whether you're seeking relaxation or adventure, Palmaïa is the perfect destination for an unforgettable getaway.

At Palmaïa - The House of AïA Wellness Enclave All Inclusive, your furry friends are more than welcome to join you on your vacation. This luxurious 5-star resort in Playa del Carmen allows pets, although charges may apply. So you don't have to leave your beloved four-legged companion behind while enjoying the serene beachfront location and indulging in the resort's numerous amenities.

When it comes to dining options, Palmaïa has something to satisfy every taste. The resort boasts a variety of on-site restaurants that cater to different culinary preferences. Enjoy a family-friendly meal at LEK, which offers Mexican, local, and international cuisines in a modern ambiance. For a romantic evening, head to Mar de Olivo and savor Mediterranean dishes while being surrounded by a modern and intimate atmosphere. If you're craving Thai and Asian flavors, UME is the place to be. And don't forget to try the delicious vegan tacos at Charlys Vegan Tacos. With such a range of dining options, you'll always find something to tantalize your taste buds.

At Palmaïa, you can expect a seamless experience when it comes to payment. The resort accepts cash and multiple payment methods, including American Express, Visa, Discover, and Mastercard. So you can settle your bill easily and conveniently without any hassle. With all these fantastic features and the stunning ocean views, Palmaïa - The House of AïA Wellness Enclave All Inclusive is the perfect destination for an unforgettable getaway.

Closest airports

Cozumel International Airport

12mi

Cancún International Airport

33.5mi

Most popular amenities

Spa/Wellness packages

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Room service

Fitness center

Beach

Air conditioning

Bar

Sun deck

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Ocean view

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Landmark view

Elevator

Playground

View

Bathtub

Upper floors accessible by elevator

Free toiletries

Balcony

Soundproof

Rooms

Ocean Front Family Master Suite (2 Adults + 2 Children) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 6 photos

Ocean Front Family Master Suite (2 Adults + 2 Children)

1 King Size Bed

1 Bunk Bed

710 sqft

Ocean view

Private Bathroom

Balcony

Bathtub

More details

Experience an unforgettable family getaway in our spacious Ocean Front Family Master Suite, featuring breathtaking ocean views, a private balcony, and a luxurious bathtub. With a comfortable king size bed for the adults and a fun bunk bed for the children, this suite is perfect for creating lifelong memories.

Ocean Front Queen Suite (1 Adult) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 6 photos

Ocean Front Queen Suite (1 Adult)

1 Sofa Bed

2 Queen Size Beds

540 sqft

Ocean view

Private Bathroom

Balcony

Minibar

More details

Enjoy breathtaking ocean views from the balcony of our spacious Ocean Front Queen Suite. This 538 sqft room features 2 queen size beds, a sofa bed, a private bathroom, a minibar, and a flat-screen TV. With amenities like a coffee machine, air conditioning, and soundproofing, you'll have everything you need for a comfortable and relaxing stay.

Ocean Front Family Master Suite (1 Adult) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 6 photos

Ocean Front Family Master Suite (1 Adult)

1 King Size Bed

1 Bunk Bed

710 sqft

Ocean view

Private Bathroom

Balcony

Bathtub

More details

Experience the ultimate oceanfront retreat in our spacious TwinDouble suite with stunning views of the sea. Enjoy luxurious amenities such as a private balcony, flat-screen TV, and a comfortable king-size bed, making it the perfect choice for a relaxing getaway.

Ocean Front Family Master Suite in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 6 photos

Ocean Front Family Master Suite

1 King Size Bed

1 Bunk Bed

710 sqft

Ocean view

Private Bathroom

Balcony

Bathtub

More details

Experience the ultimate beachfront retreat in our Ocean Front Family Master Suite. This spacious 710 sqft room features stunning ocean views, a private balcony, and a luxurious King size bed along with a cozy bunk bed. Indulge in the comforts of a private bathroom with a bathtub, enjoy the convenience of a minibar and coffee machine, and unwind with a flat-screen TV and air conditioning.

Ocean Front Family King Suite (3 Adults + 2 Children) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 6 photos

Ocean Front Family King Suite (3 Adults + 2 Children)

1 King Size Bed

1 Bunk Bed

540 sqft

Ocean view

Private Bathroom

Balcony

Minibar

x3

More details

Experience the ultimate family getaway with an Ocean Front Family King Suite, featuring breathtaking ocean views, a private balcony, and comfortable accommodations for up to 3 adults and 2 children. Enjoy the convenience of a mini-bar, coffee machine, and flat-screen TV, while indulging in the refreshing air conditioning and soundproofed room.

Ocean Front Family Master Suite (2 Adults + 1 Child) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 6 photos

Ocean Front Family Master Suite (2 Adults + 1 Child)

1 King Size Bed

1 Bunk Bed

710 sqft

Ocean view

Private Bathroom

Balcony

Bathtub

More details

Enjoy the breathtaking ocean view from this spacious family suite, featuring a private balcony and comfortable accommodations for 2 adults and 1 child. With a King size bed, bunk bed, and amenities like a bathtub, minibar, and flat-screen TV, this room ensures a relaxing and memorable stay.

Ocean Front King Suite with Bathtub (1 Adult) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 5 photos

Ocean Front King Suite with Bathtub (1 Adult)

1 Twin Bed

540 sqft

Ocean view

Private Bathroom

Balcony

Bathtub

More details

Experience the ultimate luxury in our Ocean Front King Suite with Bathtub, boasting stunning views of the ocean from your private balcony. Enjoy a spacious room with a comfortable twin bed, modern amenities, and a relaxing bathtub for the perfect getaway.

Ocean Front King Suite with Bathtub in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 5 photos

Ocean Front King Suite with Bathtub

1 King Size Bed

540 sqft

Ocean view

Private Bathroom

Balcony

Bathtub

More details

Indulge in the ultimate oceanfront experience in our spacious and stylish Double Ocean Front King Suite. With breathtaking views, a private balcony, and a luxurious bathtub, this 538 sqft suite is the perfect retreat for couples seeking relaxation and comfort. Unwind in our cozy king size bed and enjoy the soundproof ambience, while sipping your favorite drink from the minibar or coffee machine. With modern amenities such as a flat-screen TV, air conditioning, and free toiletries, every detail is designed to enhance your stay.

Ocean Front Queen Suite (2 Adults) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 5 photos

Ocean Front Queen Suite (2 Adults)

1 Sofa Bed

2 Queen Size Beds

540 sqft

Ocean view

Private Bathroom

Balcony

Minibar

More details

Enjoy breathtaking ocean views from this spacious 538 sqft Ocean Front Queen Suite, perfect for two adults. Relax on your private balcony, indulge in the minibar and coffee machine, and unwind while watching the flat-screen TV. This room also features a soundproof environment, air conditioning, and free toiletries.

Ocean Front Family King Suite (2 Adults) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 5 photos

Ocean Front Family King Suite (2 Adults)

1 King Size Bed

1 Bunk Bed

540 sqft

Ocean view

Private Bathroom

Balcony

Minibar

More details

Experience a spacious Ocean Front Family King Suite with stunning views of the ocean and a private balcony. Relax and unwind in a comfortable king size bed and enjoy the convenience of a bunk bed for additional guests. Enjoy the variety of amenities such as an ocean view, minibar, coffee machine, and flat-screen TV.

Ocean Front Family King Suite (2 Adults + 2 Children) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 5 photos

Ocean Front Family King Suite (2 Adults + 2 Children)

1 King Size Bed

1 Bunk Bed

540 sqft

Ocean view

Private Bathroom

Balcony

Minibar

More details

Experience a spacious and stylish Ocean Front King Suite with breathtaking views, complete with a private balcony to soak in the coastal beauty. Enjoy the convenience of a minibar, coffee machine, and flat-screen TV, while enjoying the comfort of a king size bed and bonus bunk bed for the kids.

Ocean Front Queen Suite (3 Adults) in Palmaïa - The House of AïA Wellness Enclave All Inclusive

Show 5 photos

Ocean Front Queen Suite (3 Adults)

1 Sofa Bed

2 Queen Size Beds

540 sqft

Ocean view

Private Bathroom

Balcony

Minibar

x3

More details

Experience the ultimate oceanfront getaway in our spacious and stylish Ocean Front Queen Suite. Enjoy breathtaking views, a private balcony, and luxurious amenities such as a minibar, coffee machine, and flat-screen TV.

Guest reviews

9.5

302 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇧🇷

Lígia

10

May 2022

EVERYTHING exceeded my expectations. The attention to detail, from the small touches and gifts in the room, like the pretty thermo you get to bring home or the kombucha in the mini fridge, to the friendly staff that would always greet you with a smile at any part of the resort (and the always available nomadic guide, of course). Food was INCREDIBLE, as well as all the activities in the Architects of Life program. My stay was a dream wellness retreat, with all the comfort and then some. Being able to wake up, have a nespresso at sunsrise in my ocean front balcony (in the super comfy robe), head to an early breathwork session with the sound of the ocean and then take the free bike through the jungle-like resort roads to morning yoga - I got used to it really quick ;) I had an ocean view from my giant freestanding bathtub (!) Breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods. Everything you desire is available for you and they make it happen. I could write for DAYS. Long story short: it was hands down the best hotel I've ever experienced (because it's way more than "just" a hotel).

Absolutely NOTHING negative.

🇩🇪

Vera

10

December 2021

This place is more than a excellent hotel it is the place to find yourself, make the most special experiences, meet beautiful souls and be connected with the culture and nature. No place, no hotel, no souls, no food touched my heart more than Palmaïa! It is food for your soul heart mind and body in every different ways! Love and the brightest energy everywhere. It is the place to heal and feel peace, love, harmony and meet a lot of wonder. Just beautiful and unique. You will never find a place like Palmaïa twice on our planet. It is an priceless experience and I will always come back. Big love A.Z.

Nothing it was just perfect !

🇦🇪

Jane

10

November 2021

This resort - retreat is incredible! I read reviews that helped choose it, so hoping that mine will help others decide too! From the minute I arrived, the service was exceptional- some special mentions to Alberto (Beach server) and Enrique (bar man). The list goes on though with the Su Casa hostesses & servers, the Vegan Tacos staff, Room service staff, the room cleaning/Turn down service staff and Nomadic Guides. Staff made a big effort to personalize service, be patient with me practicing my basic Spanish (!) and you really get a sense that they enjoy their jobs & work well as a team. They should feel proud of how this cascades to the guests & really stands out above & beyond other 5 star service I compare it to. The a la carte food is wide ranging & delicious - speciality restaurants & the vegan taco truck to add. The Room service menu was excellent, & the main Su Casa restaurant was always my go to with a beautiful open beach view too. The only stress of my holiday was trying to eat my way through the menus! Having the options to add Dairy/meat etc is there & welcomed, but the food as served was so tasty that I didn’t feel the need. The rituals & activities offered are interesting & engaging - you don’t need to be really passionate or spiritual, just excellent options to relax & enjoy! The rooms are very new (as is the resort), spacious and my view out to the Carribean with the big balcony made it amazing to sit out in the evening with the DJ background chilled beats playing (great idea & amazing atmosphere!). The concept is for peace & relaxation with atmosphere- I found it hard to leave & kept wanting to extend my stay. A return next year is already on the list! Like other guests have commented, it stands out as an all inclusive in its own league; I had expectations based on the reviews but certainly have come away feeling it was an experience to remember, not just another nice holiday!

Nothing to mention!

🇭🇷

Aliya

10

August 2023

Can we give 10000/10 to the staff please? 🥰 the level of their services, the vibe their stuff is creating at this resort it’s another level 💛 and Ofc, fresh hotel with unique design and territory, delicious food in all restaurants of the resort, and all practices such as sound healing, yoga etc, they have amazing teachers and many more. I came here for vacation aka self-retreat and I can say they made me feel like home within a warm community 💛 Grasias Palmaia team🙏💛 especially: i wanted to mention names of people who was always making me feel home there, but it’s gonna be toooooo long list, so again, thanks Palmaia Team, u nailed it 🙏💛🥰 If you really wanna treat yourself I highly suggest to visit this hotel 🥰

🇲🇾

Roswitha

9.1

June 2023

the location was great, although a bit isolated. The staff was exceptional, so were the facilities and the activities offfered. The drinks were exceptional.

The food on the other hand was awful. Excellent ingredients but non balanced, bland food. It was a shame to see such good ingredients be reduced to the same bland and unfortunately sweet taste. Everything from soup to vegetables to main courses just tasted sweet. Vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible. I suggest to get some inspiration from asian cusine and the local mayan cuisine to improve the culinary experience.

🇨🇦

Allysa

10

December 2021

Everything about this place is PERFECT. The food, service, facilities and architects of life activities were amazing. I was here same time last year and had to come back - that’s how much I love it!

Nothing!

🇬🇧

Nat

10

March 2023

Our Suite was beautiful, the food exceptional & the staff were so helpful. Thank you to Ceasar who booked our activities & restaurants for us too. We were blown away by the attention to detail, the wellness offerings and the scenery too. Definitely a 5 star resort, would love to stay for at least a week next time. We recommended to colleagues at my husbands work conference we went onto in Cancun, who then cancelled their previously booked accommodation in Tulum and stayed for a week with their young son who also loved it.

It was disappointing for 2 out of the 3 days of our stay to be impacted by the loud dance tunes & noise of a large fitness group, whoop whooping, whilst trying to attend meditation ceremonies, cacao ceremonies & yoga. It didn't really seem in alignment tbh, it felt like Spring Break at times, which was a shame.

🇳🇱

Ekta

10

July 2023

Blissful, tranquil all inclusive wellness vacation in a breath taking location. Beautiful views from rooms. Amazing nomadic guides - Sofi & Omar!! Mostly 5 star service from other staff. Special call out to Domingo, Eduardo, Jos, Christian, Oscar and Solange. The food and drinks were generally awesome especially Lek and Taco truck offerings. The spa treatments were relaxing and rejuvenating - thanks to Gus and Erika!

Generally a fabulous experience however, if I had to pick one improvement area that would be consistency in service at restaurants. On one occasion I was the first customer to arrive at Su Casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving customers being served their food before I even received my menu.

🇨🇦

Sara

10

March 2023

Palmaia is a slice of paradise. It is practically indescribable. Most beautiful holiday I have ever been on. Most beautiful resort I have ever seen. Most phenomenal staff/service. It is not a typical all-inclusive. If you are looking to party and get wasted, this is not the spot for you. If you are looking for nature, tranquility, peaceful days by the ocean, healing, delicious plant-based food and impeccable service, look no further. Shout outs to our nomadic guide Ruben, wonderful servers Fernando and Debby who took amazing care of us at the beach every day, Domingo at Ume, and most importantly -- Susana Retana and Aurora -- two of the most amazing yoga/meditation/breathwork teachers I have ever had. Breakfast at Su Casa or Plantissa. Lunch at the amazing food truck or at your lounge chair by the ocean. Dinner overlooking the ocean at Mar De Olivo, or having phenomenal Asian cuisine at Ume. Cozy room service nights in. Heaven. Pure heaven. Already booked two weeks next year.

Would have liked some more food options on the room service menu. That's about it. ;)

🇲🇽

Bjorn

8.2

April 2023

Lots of space on the beach/grounds, in the restaurants and the rooms. All spaces are tastefully furnished and always clean. The beautiful decks and tents under the jungle are great places to work out and enjoy. The instructors are very friendly and knowledgeable and so are the concierges. The food was varied, tasty and healthy. The choice of alcoholic and non-alcoholic drinks is broad and of a high standard (all branded). Sandos next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park, playground…

The restaurant staff is lovely and helpful and there seems to be plenty. But especially in the main restaurant ‘Su Casa’ the service was slow and often badly coordinated (especially a bother if you plan a day trip to the cenotes or similar): coffee arriving with the breakfast dishes while having been ordered before, dishes taking too long to come out and these dishes were sometimes cold suggesting that they had been sitting, waiting to be served. Even asking for salt one could sometimes whiteness a slightly confused search by the waiters.

Points of Interest Around Palmaïa - The House of AïA Wellness Enclave All Inclusive

Attractions

Xenses Park

1.8mi

Rio Secreto Nature Reserve

2.6mi

Fundadores Park (El Zócalo)

2.7mi

3D Museum of Wonders

3.4mi

Discover Mexico Park Cozumel

11.9mi

Kantun Chi Ecopark

12.5mi

Xotik-Ha EcoPark

12.7mi

The Mayan Cacao Company

14.9mi

Playa Palancar

16.7mi

San Gervasio Mayan Ruins

17.5mi

Selvatica

19.1mi

El Mirador Lookout

21.3mi

Cenote Dos Ojos

26.8mi

Cenotes Sac Actun

28mi

Casa Cenote

29.8mi

Restaurants

LEK

Cuisines

  • Mexican
  • Local
  • International

Ambiances

  • Family Friendly
  • Modern

Mar de Olivo

Cuisines

  • Mediterranean

Ambiances

  • Family Friendly
  • Modern
  • Romantic

UME

Cuisines

  • Thai
  • Asian

Ambiances

  • Modern

Su Casa

Cuisines

  • International

Ambiances

  • Family Friendly
  • Traditional

Charlys Vegan Tacos

Cuisines

  • Mexican

Eolo Beach Club

Cuisines

  • Caribbean

Ambiances

  • Family Friendly

Plantissa

Cuisines

  • Caribbean

Ambiances

  • Family Friendly

Pools

Location

  • Outdoor

Features

  • Infinity
  • With view

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Palmaïa - The House of AïA Wellness Enclave All Inclusive

Spa/Wellness packages

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Room service

Fitness center

Beach

Air conditioning

Bar

Sun deck

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Ocean view

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Landmark view

Elevator

Playground

View

Bathtub

Upper floors accessible by elevator

Free toiletries

Balcony

Soundproof

Stay rules - Palmaïa - The House of AïA Wellness Enclave All Inclusive

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Palmaïa - The House of AïA Wellness Enclave All Inclusive

Can pets stay with guests at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Yes, you can stay with your pet at Palmaïa - The House of AïA Wellness Enclave All Inclusive. However, please note that there may be additional charges for bringing your pet along.

What's the check-in and check-out schedule at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

The timetable for guests at Palmaïa - The House of AïA Wellness Enclave All Inclusive is to check in post 03:00 PM and check out prior to 12:00 PM.

Does Palmaïa - The House of AïA Wellness Enclave All Inclusive provide free parking options?

Yes, there is parking available at Palmaïa - The House of AïA Wellness Enclave All Inclusive. It is free, private, and located on site. However, it is important to note that a parking reservation is required.

What are the rates at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

For stays at Palmaïa - The House of AïA Wellness Enclave All Inclusive, prices generally start at $859. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.

Which room categories can I book at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

The hotel offers a variety of rooms that range in occupancy. The rooms available include single, double, triple, and family suites. Smoking is not allowed in any of the rooms. The room sizes are all 538 sqft, except for the Family Master Suite which is 710 sqft. The beds offered include Twin, King, Queen, and Bunk beds.

Where can guests find entertainment in Palmaïa - The House of AïA Wellness Enclave All Inclusive?

At Palmaïa - The House of AïA Wellness Enclave All Inclusive, guests can enjoy a variety of leisure amenities during their stay. They can relax at the outdoor swimming pool with infinity and a view, which is exclusively for adults. There is also a kids pool for the younger guests to enjoy.

For those looking to unwind and rejuvenate, the hotel offers spa and wellness packages. Guests can indulge in a range of treatments and services such as massages, body treatments, facials, pedicures, manicures, and more.

The hotel also features a private beach area with beach umbrellas and chairs/loungers where guests can soak up the sun and enjoy the beachfront location. They can also participate in snorkeling activities to explore the underwater world.

In terms of dining options, the hotel has multiple restaurants on-site offering a variety of cuisines such as Mexican, Mediterranean, Thai, Asian, and International. The restaurants cater to different ambiances, including family-friendly, romantic, and modern, providing a diverse culinary experience for the guests.

Does Palmaïa - The House of AïA Wellness Enclave All Inclusive have a pool for guests?

The hotel has one pool available, which is located outdoors. This pool is open all season and is exclusive for adults only. It is an infinity pool with a view.

Does Palmaïa - The House of AïA Wellness Enclave All Inclusive feature its own restaurants?

Yes, the hotel has several on-site restaurants. The available restaurants include LEK, Mar de Olivo, UME, Su Casa, Charlys Vegan Tacos, Eolo Beach Club, and Plantissa. These restaurants offer a variety of cuisines including Mexican, Mediterranean, Thai, Asian, International, and Caribbean.

What methods of payment does Palmaïa - The House of AïA Wellness Enclave All Inclusive accept?

Palmaïa - The House of AïA Wellness Enclave All Inclusive accepts payments through major credit cards such as American Express, Visa, Discover, and Mastercard. Additionally, they also accept cash as a method of payment.