Everything was amazing from the porters to the receptionist but the club lounge service was exceptional especially the lady who was at the eggs and pancakes station she was outstanding!! The new fitness centre gym is state of the art amazing! We loved seeing a range of employee’s. Age, gender ethnicity and inclusion is not and issue for y’all CONGRATULATIONS!!!

There was a musty smell on the level of the spa. When you come out of the lifts that area for at least 40 metres going towards the gym and swimming pool.

Great size room, friendly helpful staff at check in, excellent location in the CBD and great spa facilities and reception areas. Good breakfast and extremely helpful concierge who could not do enough to help us, they were amazing. A truly 5 star experience and will be visiting the hotel again soon. If you are looking for a great place to stay in Auckland then the Cordis offers everything you could possibly need. I am looking forward to visiting again at Easter.

Just the charging process, with setting aside on my credit card the whole amount of the bill plus any add ons so holding as pending, then actually charging at checkout again, so temporarily like a double charge on my card. I’d rather pay up front than have what feels like a double charge as releasing the pending back to my card takes ages. I know this is common practice but it is inconvenient and hotels should better explain and give clients the opportunity to pay up front and not have their credit cards locked up in this way, if you have a long stay this doubling up amounts to a serious amount of money.

We had club lounge access and the staff and service was exceptional We have been many times this year and the treatment and service you experience is gold standard! Back November and we can’t wait

Everything was perfect!

We enjoyed our stay, we will be back again. Comfortable and clean. We had room service which was delivered in a timely fashion. We weren't that impressed with the food. Was okay, but definitely had better. Valet parking great, just drop your car at the door. Guys standing there ready to help you navigate your way around this, if it's your first time. Easy pick up the next day, just ring and they deliver your car back to the front entrance. You don't have to worry about trying to find a park. Overall a good experience staying with Cordis.

No milk in the fridge to make a cuppa.. everything else there like coffee tea etc, but no milk!

I like how easy they make everything when checking in. Also, how clean the rooms and facilities are. I absolutely appreciated the spa, swimming pool, sauna, steam room. I like how staff are constantly monitoring and cleaning.

I was initially overcharged for my room when I called the front desk I was told by Wayne Hugo to call booking.com despite having confirmation via email of the cost. When I brought this up then Wayne asked me to forward the email to him. No one called me back. I had to follow it up myself. I did room service and condiments that are meant to be with the order were missing. I rang them and they Said they would send it up no one did. My room didn't have the coffee pod machine. I asked for it. They said they'll send it up but no one did. However whenever you approach a staff member they are very friendly and approachable in general. I appreciate that.

Great value for money,, pool and spa were great, comfortable room. Ordered in-room dinner which was really nice. Wish we were staying longer to enjoy the hotel more!

Ordered in-room breakfast, took alot longer than they said it would, delivered about 10 mins before their checkout time so hadto eat in a rush but requested late check out too which was fine. Both my daughter and I had the Pancakes and they were cold and not nice at all. I spoke to a staff member when we checked out and he was a bit rude and seemed as though he didn't believe me about it but said he would haveto talk to someone else and I'd hear back. I never heard from anyone so assume he didn't actually do anything. Thankfully received a refund after emailing customer service.

We had a good, double bedroom (separate Queen beds) on sixth floor. It was very comfortable and well appointed and the beds were extremely comfortable.

We expected a coffee machine for this class of room. It may well have been an oversight, but we had to request one - which was duly supplied - but also ask for fresh milk. Small but important standards for a weekend + stay of 3 nights. Finally, the check in/out desk was not at its best. We seemed to hit a bottleneck on Monday morning while checking out. We appreciated it is a busy time with both arrivals and departures, but the process is both cumbersome and pernickety. Perhaps this could be streamlined to both parties' advantage? We would suggest a separate, independent desk for each function. The queue was at times 10 people deep which wastes precious holiday time and irritates guests.

The complimentary spa experience was amazing. It was a wonderful surprise and made the hotel in such a dense and compact part of the city and oasis. I have been raving to my friends about the Cordis and would absolutely stay again when I return. The staff were responsive and available. I liked that they cleaned the rooms on our floor not only first in the morning but later at night, which made it possible for me to get help with the lights in our room at night because there was knowledgeable hotel staff available right outside of my door at the time of day that I needed them. We were also able to eat leftovers from the restaurants we ate in because they brought up a microwave for us to use. It was a level of unexpected hospitality I truly appreciated. The Cordis made us feel at home and not just temporary guests.

parking was tough to figure out and expensive but I understood that the location of the hotel made parking a challenge. I just needed an understanding of how the paid public parking worked in the area and I wasn't able to get that info. I figured it out after three days so it wasn't impossible, just an expensive learning moment.

Was very clean, beds great and comfy and staff were very pleasant

The only thing was that in the description on the web it said coffee machine in the room and there wasn't

The Junior Suite delivered tasteful luxury & supreme comfort. Beautiful furnishings and designer light fittings, two bathrooms & and library. The Chaun Spa is also not to be missed. Lunch poolside a treat if weather permits - exceptional service and menu options. Highly recommend!

The dress code advertised by Eight Restaurant was a farce. We were shocked at the low standard of this establishment especially as Cordis is marketed as five star. We were sat next to blinds which looked like bolognaise has been splattered over them and evidence of fly pooh. Oysters were not cleaned properly, saddest looking sushi and sashimi bar we have ever experienced. The cost does not reflect the dining experience we were seeking. Give this one a miss as alot of work needs to be done to bring this place up to scratch.