Breakfast selection was great however you could be standing for a while before someone came to seat you. Beautiful location. Hydrotherapy room was amazing.

Check in staff was horrid and did not know what she was doing. Pictures of the king room with balcony on booking.com was false. I felt very cheated by this as you should abide by what you advertise. The view of the room was looking directly into a neon lit building. Check in person stated there was no other rooms available except pent suite. Afterwards checked on booking.com and king room with view was available. So she also gave false information. Not impressed with the service.

Nice location by the viaduct harbour. From our room you could was the draw bridge go up and down to your hearts content. The room was spacious and had probably the best towels I have ever experienced. The bed was very comfortable. Lots of good restaurants and bars within an easy walk. The Breakfast $40 pp was sensational with a great buffet and cooked to order dishes that were imaginative and super tasty. Great value for money. The hydrotherapy area was good with a hot pool, sauna & steam. If you are adventurous it also had a cold pool. The outdoor swimming pool was located in a different wing. Lots of lounge chairs in the shaded covered area. Again magnificent towels. All the staff are very friendly and obliging including Beau the resident Black Labrador Dog.

We stayed for 3 nights and failed to understand how the lights etc worked from the control panel beside the bed. We also failed to control the air conditioning which seemed to be hard coded to 22 degrees which is slightly warm for us. The layout of the hotel and low key signage makes finding facilities difficult. Beware of scam taxi drivers. We were charged $63 for a 2km return trip to the hotel! Use an Uber.

The Pantry was awesome...everything we tried on the Menu was great, including the Coffees, BUT a special mention must go to the Chilli Scrambled Eggs! Top notch!! We also had drinks and Tapas twice at the Captains table and that was great also!

I got stuck in a lift for 15 minutes which was bloody claustrophobic, and there was no response from anyone after I sounded the alarm and was shouting for assistance! Finally I got the doors to open, caught another lift, and advised Reception. I didn't have another issue after that!

Everyone was very attentive. We received any help.we needed ie directions, attractions, transportation, meal, etc. Alterations by Minique were outstanding.

We left our room early one day for a tour. When we returned at 3:45 pm, it had still not been freshened up or bed made. We had to call to request room be made up. When we returned from dinner it was finally freshesned up. That was disappointing . We had ordered a,Harbour view room our room was on-the water side but directly facing the Viaduct center expedition hall. We did not have an unobstructed view of water. Also disappointing.

It is a stunning 5 star hotel! I felt so spoiled from the entrance, during my stay and right until I left the premises. The service from everyone I encountered was excellent. The concierge during my stay was attentive to all my queries and concerns which I rarely had any besides trying to figure out how to get into the pool which they helped me with immediately. The room I booked itself was stunning 10/10. Housekeeping did an amazing job throughout my stay. Room service was so welcoming and well spoken. Although I tried to help with assisting staff at times they didn't want me to lift a finger. So spoiled here I will definitely be booking again!

On arrival there were friendly staff members to greet us, valet park our car and take our luggage to our room. The check in process was easy and the staff member that checked us in gave us an overview of the facilities that would be available to us. All shared areas of the hotel were clean and comfortable with staff members nearby to assist us if needed. Our room was spacious and the amenities were great. We enjoyed the room so much we had room service several times as we didn’t feel the need to go out. The lounge area was a lovely place to relax, enjoy the view and enjoy afternoon drinks. Well done Park Hyatt team you are all doing a fantastic job and contributed to us having a memorable staycation.

The swimming pool was closed for maintenance.

Smooth check in, great room, one of the best showers I've ever used, comfortable bed, excellent view, meals was to a high standard, comfortable surroundings, the quietest hotel ever (noise wise), attentive & polite staff, relaxing ambience, excellent pool & spa,

Room TV was underwhelming no Netflix just one film channel no options needs updating for the price of room, pillows way to soft, unpleasant odour from toilet room, Due to Auckland Transport incompetence with cancelled ferries had to drive to hotel which added car valet cost. Due to Auckland Council incompetence the walkway bridge was closed which made it difficult to get to the restaurant I reserved. None of the hotels fault.

Enjoyed the breakfast. Good choice of menu items, and generous portion size. Attentive and pleasant staff. Room was spotless. Onemata Restaurant was nice for dinner, but our sides arrived after we had finished eating our fish so disappointing, but the food was lovely and very good service.

Would have liked some tissues and instant coffee in the room The instructions to the Nespresso machine were missing - I always get the order of doing things wrong using these machines. We had planned to watch an on-demand movie or two, so very disappointed we couldn't do this as we came early to spend

Beautiful hotel & restaurants. Room was exceptionally clean.

I had a top foot balcony king room. This consisted of separate toilet, bathroom, wardrobe & bedroom. Each individual room has a tech screen to turn lights on & off. The writing in the screen is tiny so was extremely annoying. Why not have the tech AND light switches? Also, I could not get the heating/cooling fan to turn off so was kept awake all night with that noise!! Terrible.

We enjoyed the staff, from the second we entered the complex to the time checked out, they made our stay so much better. Our room was lovely, as was the complex, the food was amazing. The amenities were fantastic. I really enjoyed the infinity pool and hydrotherapy pool. The gym had everything you need for a great workout. We will absolutely be back and tell all our whanau about our stay. Oh yeah and all the artwork is amazing I really like the Cultural merge theme.

I really can't think of anything I didn't like.