Everything was excellent at H11 Aparthotel. The receptionist got our room ready as we arrived a bit early with no trouble at all. A super coffee shop next door with fabulous staff and a great selection. The apartment itself was spacious and clean, great big windows in the living area with all the mod cons that you expect. The place itself is centrally located to the Old Town, 5-10 minute walk to the main square with lots of bars and restaurants. Upon leaving another receptionist got our transfer to the airport sorted in the morning. Could not recommend this as place to stay more, everything that you want with value for money to boot.

Nothing at all

The location is perfect, surrounded by best restaurants and cafés in the city, making it easy to enjoy the local atmosphere. Cleanliness was perfect, which is very important to me. We stayed as a group of four and needed three beds. While the beds were a bit too soft for my taste, they were otherwise comfortable. At first we couldn’t understand how the heating works, but reception team explained it and everything worked perfectly.

One small issue we encountered was realizing around midnight that not all the necessary linen for the sofa bed was provided. Fortunately, blankets and pillows were available, so we managed without calling the emergency number outside reception hours. It wasn’t a major problem, but it would have been nice to have everything prepared in advance

Upon walking in the first time the staff were very friendly, showing how to access the property as well as my apartment. Staff coverage throughout the week was very good. Room was very tidy and had everything I needed with the temperature being suitable. The location is also a great plus. Overall can't think of how to improve.

There was a bit of a muddle up on the Saturday when it came to checking-out. Happy to say it was a one-off misunderstanding which was quickly resolved and I see no reason to deduct my review score because of it when everything else is taken into account.

Hotel clean very nice good location and staff very nice

Just preferred an extra bed instead of a sofa bed but on the whole perfect

The hotel looks very new and the cleanness level is superb. The design is modern and sleek. It has the fastest wifi I've ever seen in any hotel. Smart TVs in every room. Washing machine on the same floor. The breakfast is served at the adjacent coffee place and is very esthetic and delicious. Best cappuccino I've had.

I had no major problems. I wish the variety of the breakfast menu had been a bit larger.

Lovely spacious apartment with air conditioning.

The room wasn't cleaned once in the 4 nights we stayed there. This isn't great for a 4 star accommodation.

Clean, compact, and comfortable.

My key stopped working when I came back to the hotel after the reception desk had closed. That was nerve wracking, but it got cleared up. The staff was wonderful; it’s not their fault reception closes at 9pm. For tourists, it really should stay open until midnight.

Natalie was incredible in the service of reception I felt like very well welcome to Krakow, in addition to a wonderful service, I loved the location and the facilities of the Hotel.

Nothing to complain

We were able to check-in early as the room was ready. The receptionist made us welcome and asked us to order our breakfast from the adjacent cafe "The white bear" and there were several options to choose from all included in the price . The breakfasts were huge and very tasty. The hotel is ideally situated for the old town. 20 min walk to the Barbican and 25 to Wawel castle. The apartment was well equipped and comfortable. The bathroom had a very powerful rainfall shower. After check-out there are lockers available to store luggage until you are ready to go home. .

This is a new aparthotel in a great, safe location less than 10 mins from the main square. Coffee shops and restaurants within 3 mins. Unlike the old town you can get a cab to the door with your luggage! Apartment was compact but perfect - dual aspect, lots of light. Lovely furnishings and decor and lots of equipment. Beds very comfortable and temperature perfect. The 2 bed we had was dual aspect on a corner - this probably helped with the sound proofing. A noisy group moved in on our last night but actually never stopped us sleeping. Wifi and tv all worked well. All Reception staff helpful and friendly - happy to store luggage too. Felt very secure and in a nice area.

If I’m being truly picky - not enough shelf space in the otherwise lovely bathroom and floors very noisy in kitchen.