The hotel was a perfect location for trams trains and buses. Everything we needed was in walking distance or close to transport. The staff were very friendly helping us with day trips and general information. The bed was extremely comfortable and the room was large with amazing floor to ceiling windows. Also had black out curtains which was great at the end of a long day.

We paid extra for a room with a view into the square but unfortunately that's not what we got as the trees outside the room are extremely tall and have been photoshopped out of the hotel pictures. If you look carefully you can see this which is disappointing as we did pay extra. The rooms say the have a bidet but they don't (this wasn't an issue for us) The breakfast was mediocre but there are plenty of places around. Unfortunately the week we stayed there was something going on in the square and there was loud live music every night til midnight.

Amazing location and value for money. Right beside Rossio Square, 1 minute walk to Metro and shops, location could not be better.

The hotel was very old and the facilities were poor. Breakfast was limited. If you are looking for a fancy hotel, this is definitely not for you, but if you want a place to sleep and shower, this place is perfect.

Access to the city and shopping places

There are few steps going up before the elevator. Hard for Seniors to carry the luggage.

The location is super - close to everything and very central. Rooms are good and depends on room category booked. Breakfast spread basic and could be improved - but the eggs and bacon made up for it. Have to give credit to all the staff - Tania, Vasco, Joao, Marco, Sandra, Isobel, Ruben, Catia and Carlo - who were very accommodating and went the extra length to help us out.

Elevator should go straight up / down to and from the room level and not stop at level 1 all the time. The long bath should have a rubber mat - to prevent a fall from a slippery bath tub.

Upon arrival after a last minute booking the hotel had provided us with a free upgrade to the top level with the best view of the square, castle, etc. This was such a nice surprise and I would recommend that view to everyone. Breakfast was included and very nice. Front desk staff recommended and set up an excellent day tour that we really enjoyed.

Our AC unit made a noise and the shower curtain should be replaced.

Location (it’s truly the best!), excellent breakfast, wonderful staff, big room with balcony and very large bathroom! Seriously though- the location. it’s beautiful and also right in the center of all of Lisbon. the rossio train station is about 3 min walk (need this for Sintra), and the 28 tram is about a 5 min walk. the river is about a 7 min walk. it’s all here. Theres also an elevator which is great after all the hills too ;)

it’s a outdated, which you can see from the photos, but that’s inconsequential compared to the friendly staff, breakfast and phenomenal location.

Great location, friendly staff, good sized room, bath in bathroom, staff put a bottle of bubbly in our room for my birthday. Quite old fashioned but we liked it.

Shower was an attachment on the bath, to attach on wall the hook was too high to reach. No tea making facilities in the room. Quite noisy at night because of location. Booked a room facing the square but because of being on 2nd floor all we could see was the pigeons in the trees!

This hotel is ideally located in the historic part of Lisbon with easy access to all of the amenities. At present, it is undergoing a refurbishment but hope they keep and highlight the art deco features. The hotel staff were always very friendly and helpful especially 'Jack ' who took the time out to tell us which were the best places to visit. Thank you also to the receptionist who recommended an authentic Portuguese restaurant on our last night which we would never have found.

A toaster at breakfast would have been another nice facility. No tea/coffee making facilities in the room.

For a 3 star hotel this place didn't let down. The room was spacious and clean, and it was close to all the tourist places in Lisbon.

I have to say that while the location is nice, if you are a light sleeper, this place might be too noisy. You can hear all the street performers and the guests from the restaurants below late into the night. Unfortunately, the hotel was in the process of removing the hallway carpet on the floor where our room was and the smell of industrial glue was pretty strong. The smell didn't get into the room but every time we went in and out we had to deal with it.

Amazing location, right in the center of town. walking distance to pier and restaurants, shopping. Staff was awesome, let us keep our bags in the office when we checked out so we could spend our afternoon sightseeing. Breakfast was plentiful with many options, including scrambled eggs, bacon, and European style breakfast.

Could not figure out how to turn the bathroom light off at night without removing the master electrical key card.