Breakfast had a nice choice. Taxi cannot stop in front of hotel entrance. Coffee in room was not replaced. Should have a coffee vending machine at least as not everyone opts to have breakfast. Location was perfect. Easy to reach all landmarks, shops and especially restaurants.

Coffee in room was not replaced after use. Noise like a generator during the night.

Big spacious room with a very comfortable bed and very clean. Location was amazing, restaurants everywhere train station very near.

The room temperature was not comfortable. The a/c was on a 3hr timer which I could not deactivate and it was quite warm.

The room was very clean and we had cleaning service each day which was nice. For two of us, the room was a good size with a comfy bed and nice bathroom. We were also provided with packets of coffee, tea, chocolates, and bottled water replenished daily, which was a huge plus. The front desk staff was friendly and suggested tours for our trip. The location was great, with restaurants right next door and across the street and easy walk to a lot of destinations including the train station (to Sintra and other locations) and Chiado neighborhood. Overall very nice place to stay and a great location to be in for the week of our trip.

I liked the breakfast but it could have used a little more variety and some hours during the day for coffee, tea, snacks, and ice. Also a mini fridge would have been nice for takeaway food.

We stayed in a renovated room at back of hotel, nice and quiet (double glazed windows) with very comfortable beds. Free all day espresso machine coffee and the buffet breakfast at €10 was very good value (dining area was either outdoor garden courtyard or in a sunroom). Wifi and AC were excellent. Staff were very helpful and friendly.

These are only slight inconveniences but worth mentioning - hotel on pedestrian only street (slightly bumpy cobble stone) so you need to walk approx 150 metres with luggage from taxi drop off. Our room was in a seperate (joined by covered walkway) building so we needed to catch 2nd lift. These may cause issues for wheelchair access.

Breakfast was typical European buffet & good with multiple choices. We ate breakfast nearly every day by our choice. Location in area was better than anticipated. Multiple very good to excellent restaurants immediate to hotel & short walking distance. Theatre & movie, mall with numerous shops, upscale shopping, train station 2 blocks away, taxi stand, UBER access, etc… all close by.

The standard room wasn’t big enough to even hold our suitcases. We upgraded for 50 or 70 EU & room was ok, overlooked restricted street below over several restaurants, but pricy for size. However, checking other area accommodations $250-$300+ EUs were common. Most all the off Main Street hotel are conversions from older apartment buildings.

The staff of the hotel was very nice and the rooms and bathroom were clean. We requested 2 rooms close to each other, and they were able to place us on the same floor. The hotel is well located and has a lot of restaurants and cafes nearby. The shopping area on rua do Carmo is very close by. Also liked that there was a kettle in the room with tea, etc. as well as bottles of water. Shower caps in the bathroom were good to have too!

Be mindful that the rooms are a bit small but there was a luggage rack and I was able to open my big suitcase on the floor. One small minor thing that would have been nice to have is a tissue box.

Great value for money in terms of location convenience, room upkeep and overall hotel organization. Hotels in Europe can be very expensive but this one is a gem at an affordable price. I was given a room at the 1st floor that even had it's own fenced off patio for privacy from passersby going to and from the courtyard cafe. Bed and bathroom were also spacious. Some reviews complained about the noise but since my room was facing the inner courtyard, it was very quiet the entire stay.

On my last 2 nights housekeeping cleaned my room but failed to replenish bathroom amenities and complimentary bottled water. However the front office staff was helpful and promptly provided these upon request. Maybe the room could use more overhead lighting? It was quite difficult to see without having to switch on all the side lamps and draw the curtains to let light in. No mini ref in the room but coffee and tea were made available daily.

The location was great, room was spacious and staff was courteous.

Housekeeping should check the showers every single time they clean them! The shower has 2 shower heads: the phone kind that you can adjust up and down and one on the top that is fixed. The first day that we took a shower, could not adjust the height of the telephone shower head, we will put it up and would fall down, causing so much inconvenience and pain! It fell down, hit my foot, made a bruise in the middle of my foot and got swollen! We were there for my daughter’s wedding and my shoe barely fit the day of the wedding! ALL BECAUSE NO ONE CHECKED THE SHOWER IF WOULD STAY UP WHEN WERE CLEAN IT!

Convenient location, clean, well maintained.

Room was a little warm with air turned all the way down.

The location was perfect for exploring the city and meeting up with tour groups. We found the hotel to be spotlessly clean and the staff extremely helpful and friendly. The breakfast buffet offered a wide variety of fresh breakfast options in a lovely sunroom. The elevator was welcomed after a day of walking up and down the hills during sightseeing!

There was a bit of street noise at nights, but this was expected because of the location. Personally, we found the bed to be too soft.