Location is great to many museums and attractions. Staff extremely friendly, knowledgeable and caring

Not a thing

great breakfast excellent location

room could have been a bit bigger for a week stay

The location was excellent and the room had a lovely roof terrace.

A little coffee maker would have been nice in the room but not a major problem. The weather in Madrid 😂it was cold

For me, the location is perfect. Because it i so close to the train station.

I had two separate reservations on two different dates through booking.com. the first one the room was comfortable and larger. Then, in the second reservation (10 days later). The room was smaller. I asked the reception, why? she tole me that the first reservation was for the superior room and the second one was for the standard room. I checked my bookings on booking.com. I paid the price for both reservations. Why I got two different level of rooms? I didn't ague with her, but very unhappy and didn't think she was correct. I must say that she was nice and not mean.

Hotel in great location, with nice views to the park and Atocha station. Metro station and museums in just a small distance. Staff was friendly and helpful. The breakfast was amazing with a great variety of pastry and fruits. Everything was really so tasty! The breakfast area was very clean and staff took always great care of everyone. The restaurant of the hotel was also very nice and the food was great. In the bathroom they provide a very nice hair-dryer, and it is rare to find a good one in hotels. Also, right next to the hotel there are so many options for drinks and food.

The room we stayed was not very big, with a quite small wardrobe. It may be good enough for business trips or for a few days stay, but for longer stay it may be not very comfortable. For us wasn’t a big deal though. In the first days of our stay the room didn’t come with blackout blinds, but in the last day it did.

Location was on the main road near Atocha train station and near the Prado and other art galleries, parks, and cafes. I upgraded to a superior room as the room I initially selected had no tea/coffee facilities. This also gave me a better view on a higher floor. Breakfast menu was varied with hot and cold options. Food was delicious. Room was spacious with a wardrobe, safe, desk, small tables and a luggage rack, & a TV. Bathroom with large shower, toilet and heated towel rail were very clean and spacious. A large mirror and long vanity just outside the bathroom would be great for a shared situation. Room service was prompt and the food and wine arrived at the correct temperatures.

The room was a little noisy from traffic even with the window shut and despite being on the 6th floor. The fine dining restaurant seemed to have a limited menu and wine list, especially wine by the glass. However to be fair I am not a regular patron of hotel restaurants so perhaps that is the norm.

Great location in historical building with lovely view from the terrace. The breakfast was substantial with the bonus option of freshly cooked eggs. The hotel lobby was comfortable for sitting and having a drink. It was handy having the restaurant on site with a variety of food options. The room was quiet and dark, good for sleeping.

The room is very small, it's an historical building so may not be have been an option to make the rooms bigger. It is not easy to move around the bed. It did have a wardrobe for storage but not enough space for two people. The bathroom was also very small. It was OK for a couple of nights but I wouldn't want to stay there for several days.

Great location for access to Atocha Station for fast trains

The hotel is grand and located just across from the Reina Sofia museum, the Atocha station and a short walk away from Prado, Thyssen-Bornemisza and other major attractions. The room was slightly on the small side but it came with a lovely private terrace, clean, quiet and well furnished. Breakfast was well stocked with a lot of variety. Manager went out of her way to procure us a couple bottles of water to take away each day. We stayed 2 days and would definitely recommend it.

There was hardly anything we didn’t like. One of the elevators wasn’t working when we were there (but this didn’t lead to any major delay) and the bed was, in line with the room, slightly on the small side.

Nice welcome staff also for my dog the hotel look so beautiful Christmas decorations, the hotel was close to everything, museums, restaurants etc BUT the more important things was closer to the Retiro park where my dog and us can take her for a nice walk every day that was the more important things for us to be available to take care her and take stress out of our vacations Thank you NH staff to make our vacations easier I recommend this hotel 100 % was nice, clean, closer to the train station and all the nice attractions, restaurants and bars

The room, lobby area, was closer to the park and the train station