Thanks for a perfect stay. This hotel offers a good central location, very serviceminded and professional staff that noticed and treated me well on my birthday with choclate and wine. Breakfast was super with a wide variety of choices Clean and well equipped rooms that was kept tidy throughout the stay

The staff were especially helpful and friendly. As a woman staying on my own this particularly important and I felt very comfortable. I have stayed in four different hotels in Madrid and this was by far my favourite. I would certainly come back.

Nothing could have been better.

The staff were very friendly, I even reached the hotel late around 6:00AM.. and had no cash.. the staff Jonathan was very kind to walk with me to the ATM because it was still dark… and thank God he did.. room & restroom were so clean.. the bed sheets were very clean 👌 variety of options served on breakfast.. Roberto, Jose and the ladies were very kind too 🙏🏼 Came to Madrid after a long trip with 9 different hotel stays, grateful that I ended up my vacation with this lovely hotel.. I would always recommend it 🙏🏼

Only little noise from the street can still be heard

The location of the hotel was ideal for our needs. Even though the location was central and we were surrounded by bars and restaurants, we couldn't hear the hustle and bustle from the hotel room. We also found the rooms to be very clean and comfortable. Hotel staff were effective and always found a moment to say hello.

As a brand, you may want to consider adding small portions of UHT milk to accompany the complementary infusions and coffee offered. The hotel GM may also want to consider complimenting the excellent quality beds with excellent quality pillows. The current fibre filled pillows are more aligned to a lower rated establishment.

Perfect location, great staff and breakfast.

I think I was unlucky because my colleague didn’t have the same problems, but my mattress wasn’t very comfortable and the room was incredibly dark. The main room lighting was under the cornice, which barely penetrated the gloom and wasn't helped by very dark walls. The table and bedside lamps were also dark with dim bulbs that barely gave out any light and couldn’t be extended further over the bed. I was getting eye strain from trying to read and work but managed to get an LED light from reception. I would only stay here again in a room that was better lit. The only other downside was the lack of anywhere to sit for work or get a drink during the hours of 12-5pm.

This hotel is fantastic and perfectly located in the heart of Madrid's historical center. The room is spacious, and the bathroom is impressively large and well-equipped. The staff is exceptionally friendly and always ready to help. Highly recommend for anyone visiting Madrid!

I was disappointed with the breakfast experience. The restaurant area felt dark and uninviting, the food was underwhelming, and the space often appeared messy and not well-maintained. I expected much more attention to detail, especially given the hotel's standard.

From an amazingly welcoming check in - where they were able to point me to a Glutenfree app to make my stay even better to a perfect size room for a city trip. Great beds, nice decoration althrough. The location is perfect, in a great neighbourhood close to many sights. Yes, it's a lively street - so some noise can happen - but you can't have it all. The breakfast was delicious, freshmade pastries and juices. There was a nice glutenfree selection and I was helped by staff to identify what was glutenfree and what was not. My best friend and I had a marvelous stay

Nothing to be fair -

The room(s) were wonderful. They gave us a complimentary upgrade and it was actually a three room suite! The bathroom was actually three separate areas! So it cost a bit more, maybe, than other places we have stayed but overall it was worth it (Madrid in fall tourist season can be expensive.) The location is equally centered between the Plaza Mayor and the Prado so it is a comfortable walk to both. We had breakfast at the hotel for both mornings we were there and the breakfast was worth the cost (lot's of warm selections). We took an Uber the next day to the airport - 22euros. We had dinner at "Vietnam" restaurant a few doors down (very good) and the next day at - Bodega de los Secretos (excellent - 12 minute walk) - get a reservation for both. The famous Madrid (oldest restaurant) is just next door and it was closed both days we were there.

Stayed here due to positive reviews. Best part of hotel was friendly & professional staff. Helped with restaurant reservations and directions. Location on quiet street in great neighborhood. Easy walking to sites and quick metro access. Breakfast with variety of foods had long opening hours.

Room 313 was a cave!! With the short daylight hours of December room stayed dark. To make room for deluxe shower, very small sink & vanity built in diagonal corner. Awkward and dark bathroom made getting ready difficult

The location is amazing and super-convenient for sightseeing, and my room had a beautiful street view but was still totally silent due to top notch soundproofing. The staff are super friendly across the board, and the breakfast was phenomenal and went until noon! Also loved my soaking tub.

My mattress was kind of lumpy on one side and it was hard to get into a comfortable position. I could tell it was high quality but was too well-worn. Loved having room service as an option since I wasn’t feeling great during my stay, but it’s VERY expensive for tiny quantities of mediocre food.