The staff were available, responsive, helpful and friendly. The location was fantastic; bang in the middle of everywhere. The place had an elevator which was a big relief as we were carrying heavy suitcases. It was clean; basic amenities were present. The room was quite small leaving hardly any space to move around with our suitcases there. All the electronics were working fine. The beds were clean and comfortable. It was a bit on the warm side but not warm enough to turn on the AC. A fan would be a good idea in the room. Access was super easy and the hotel staff were very helpful in guiding us on how to reach them. Overall I was happy with my stay there and would stay there again next time.

The bathroom window does not shut very well. The rest is all fine

.The hotel is really well located and very comfortable.

The hotel check-out is at 11:30. I went out to have breakfast and got lost two blocks and arrived at the hotel at 11:39. The young lady at the front desk told me off and had already called me twice on WhatsApp (but I didn't have internet on the street). Wow, it was just a few minutes that were unfriendly. Although it must be orders from the hotel. So if you don't want to be reprimanded, leave right at 11:30 am

The staff were extremely helpful and efficient. We booked a paid car park which is quite the experience in itself accessing, but they staff were amazing making that work. The room was perfect and extremely clean. The bed was comfortable and we enjoyed being able to open the balcony doors. The location is perfect to walk around all the hot and popular spots in Madrid.

Access to the car park is literally through the lobby via a very narrow passageway to a courtyard where you park inside a single garage. Access is reliant on staff support. You really need to be a confident driver to use this park but it is very handy if you're happy to leave the car for your stay and just use your feet.

Almost everything was as it should be: the water in the bathroom ran hot almost immediately, the bed didn't give me back pain, turning on and adjusting the heating was simpler than usual, the safe door worked. Very well designed.

Very minor things: I'd have preferred a duvet rather than sheets and blankets, pillows on the bed rather than a bolster and cushions.

The location is great. The property was clean. Kind staff. Available on WhatsApp. We had a night flight and they allowed us to leave the luggage in their premises after the check out.

At the beggining we received a room we didn't like, we asked the staff to change the room. They were kind, and after few minutes we got a room we were satisfied with.

Didn’t stay at Hostal Castilla I; two or so hours prior to check in I received a text to say I would be relocated to its sister hostel, Hostal Castilla II, due to refurbishment / unavailability of booked room. New location was in the centre and great; can’t compare room / service etc as didn’t experience first property

The room was extremely clean, the bed is comfortable and you have all necessary equipment to enjoy your stay. The rooms are renovated and everything looks nice. The staff was really nice with us.

As most of the places around due to the age of the building construction you can hear absolutely everything, even a simple conversation from the near room. We have been in other "hostales" in the same area and we experienced the same situation.

The room was small but nice. The fact that it was an interior room was perfect for me as it was very quiet. The cleaning staff were lovely. The service was great as they were in contact with me via WhatsApp from the minute I arrived at the airport

Some of the rooms looked darker & smaller than mine so be specific when requesting the type of room you would like

Great location, about 15 minute walk from all the main sights in any direction. A quiet hostel for a central location on a busy street.

Although the hostel is quiet (no street or traffic noise) the walls were thin so you could hear people in next door rooms.

Super location, very nice neigborhood, clean, modern. Very kind girl at reception desk. Possibility to reserve a parkingplace. Good price.

The room was is quite little. For one night it was super, but for more nights can to be a little tight.