The property was clean, & such a comfortable bed. We particularly liked the dove, hand soap, body wash and shampoo. It was complimented by beautiful white fluffy towels. Generous selection of coffees & teas in the room. The location was perfect as a quick walk to the shopping areas yet quiet enough to recharge. The breakfast was fantastic! So much choice. The bar was warm & welcoming. The staff were absolutely fantastic! We spent Christmas Day in the bar with one member of staff dressed as Santa. They made it a special day for us and couldn’t do enough! Particular shout out to Ellie who was simply an amazing host & lady. Thank you all so much. We will return! X

Nothing

From the moment we arrived until the day that we left everything was wonderful. The staff, especially Dan, the Manager, was warm and welcoming and made us feel special at all times. Although it was a very busy period for them, the staff were always pleasant, helpful and attentive. They enabled meals, outside of breakfasts, to be ordered ( takeaways) at any time, and enjoyed in the warmth and comfort of the dining room. We even had our Christmas dinner organised and brought in by the manager on his way to work! The cleaners were also friendly and attentive.

Nothing to add here.

Breakfast was excellent having lots to choose from, Location was great for us, as the Train Station was just across the road , and just as easy to get into the city centre. As I am Registered Partially Blind, staff were excellent, who helped with everything I needed. Many Thanks you to Zara who went out of her way to make my stay as comfortable as she could, and thanks to the rest of the staff at your hotel.

Twin beds as booked for, to which we didn’t have. As we were two Grandmothers ( feeling a bit uncomfortable with the sleeping arrangements) coming to spend a wonderful weekend with our Granddaughter who was in University.

We arrived by train and the hotel was literally across the road from the station. Perfect location and walkable to shopping centres, restaurants and the quayside. We were greeted by very pleasant and welcoming staff. Our twin room was spotlessly clean and well equipped with super comfy beds. The room was positioned to the front of the hotel and as we expected, there was some traffic noise, which didn’t bother us too much. The dining room was clean, comfortable and well organised. For breakfast there was a variety of cereals, fruit, pastries, breads and the usual hot breakfast (which we chose) which was fresh and tasty. One evening we tried the chicken wings from the ‘nibbles’ menu and they were delicious!

During our two night stay we didn’t find anything to complain about.

All the staff were very accommodating. Especially so late/ early hours of the morning. We had flown Into Bristol and with there being no public transportation at that hour, we booked a hotel for the evening. This hotel was located right next to Bristol temple meads the train station we would need to return home the following day- the hotel was literally a five minute walk from there if that. Which made returning home so much easier. On arrival there was someone there to great us, they were very warm and welcoming - nothing was a problem. We went upto the room everything was clean and tidy - already to just jump into bed. In the morning there were a few toiletries we needed and with the help from the hotel staff they were happy to accommodate! they put out a lovely breakfast spread, we opted for the cooked breakfast, it was all very delicious. Then shortly after breakfast it was time to collect our belongings and check out.

…… there was nothing we didn’t like m.

Staff very efficient and very polite and helpful. Breakfast on offer was excellent and staff members were excellent. Loved the fact that the bed offered a choice of soft or hard pillows. Hotel manager was excellent and very approachable.

Arrived tired and late at night and discovered that what was perhaps a plumbing issue resulted in a continuous noise shortly after getting into bed. I rang reception and spoke to the manager and, to his great credit, he was very sympathetic and apologetic and immediately offered to change my room. I explained that I was very tired and didn’t really want to move again at this late hour and he immediately offered to apply a reduction of £40 to my overnight bill. I was extremely impressed by his professionalism.

Right in the city centre , close to train station & shops etc , surprising quiet being next to a main road , staff were friendly & super helpful & very welcoming , having an American pick up truck I couldn’t fit under the car park barrier but there was a car park next to it that I & various vans etc could , I was expecting to have to park up the road so this was very much welcomed , we did use the restaurant , only a small selection of food available but we found something we liked so saved a walk around town and after a few glasses of alcohol meant we only had to navigate the lift lol

Mattresses were hard as nails , property seemed like it needed a proper modernisation , rooms & the appearance looks like it’s just just had the bare minimum invested in it and it shows , however for the money what is to be expected?

Staff very friendly and helpful sorting permit for short stay area as van too high for car park. Hotel spotlessly clean and rooms size adequate for a weekend stay. Used the bar & lounge area was great for meeting up with friends for drinks, which were reasonably priced (card only accepted).

Room very warm - aircon on but seemed to switch off. Homeless person using road area at the back of hotel to inject drugs, probably sleeping there too as they were sitting on the road opposite every morning. A little concerned about safety around the car park. Although there are two cctv cameras at hotel rear entrance.

Having stayed in other HI Express hotels in other locations I knew what to expect. Next time I won't do the with breakfast offer as I am not a morning person.

I'm only 5 foot so to get on the single bed felt like I needed mountaineering equipment. It was comfortable once up. Not really a negative but I have never been in any hotel with such high beds. I was a bit disappointed that I wasn't directed to somewhere I could get something to eat as I was told they were putting breakfast away. I hadn't gone down expecting to eat there, I knew I was late, but when I asked if there was anything I could buy to eat, was told only chocolate or crisps. When I discovered Sandwi across the road on the run up to the station, I was surprised not to have been told where to go. There isn't a huge amount in the area. We thoroughly enjoyed the Italian restaurant in the same block. Highly recommend.

The staff. They were really professional and nice. The 2 pillows (one hard and soft) was a nice touch. The fact that they had clear labelling mentioning this was good. Crowdstrike/Microsoft issue happened when we were on the way there. Staff told us about this which meant that the key cards were not working. They let us into our room each time we need which was nice. The staff also gave us ideas of things that we could do whilst in Bristol which was nice. I would say that the staff and the location was the best thing about the hotel.

I don't believe breakfast was included but would have been nice considering the price but that is more about the booking option that I chose.