Bristol Marriott Royal Hotel is a luxurious hotel providing 5-star service. The breakfast is excellent, with good-quality food, a good view of Bristol Cathedral and excellent service from the staff. The staff members at the check-in counter are of great and exceptional service-minded. Big compliment to Jossie, Jamie, Kim, the lady with black hair at the reception counter on 11 Sept in the morning, the male staff at the reception counter on 12 Sept in the afternoon time and the housekeeping. All of them made us feel at home! We will be back again and again!

The housekeeping could have consistency in providing amenities. On the first night we checked in, we had no floor mat in the bathroom. This can cause safety risks to guests.

We stayed at the Bristol Marriott Royal Hotel from 29th to 31st December to celebrate my husband’s birthday, and it was a wonderful experience. The room was spacious and comfortable, with plenty of space for the three of us. Our ten-year-old son especially loved his bed, and we enjoyed a lovely view of the docks (or is it the Harbourside? Either way, it was beautiful!). The hotel’s central location was ideal for exploring Bristol, as we were able to walk everywhere with ease. Having the car park right under the building was incredibly convenient too, especially with a child in tow and the chilly December weather. It made getting in and out hassle-free, which was a huge bonus. The bar was another highlight—stylish, welcoming, and the perfect spot to unwind after a day of exploring. Overall, the Marriott Royal offered everything we needed for a comfortable, memorable stay. We’d definitely recommend it to anyone visiting Bristol, whether for a special occasion or a weekend getaway.

The hotel is beautiful and very classic elegance. The receptionist was very friendly as was the bar stuff who delivered room service. The bath was wonderful and lovely, relaxing and immaculately clean experience. Really appreciate it The extra choices of teas in the room which you don’t always get these days. The location is excellent and walking distance from the town centre and other attractions.

The room service we ordered arrived cold likely due to The distance the waiter had to walk from the restaurant. Breakfast although very tasty was manic! The service was very poor and some of the staff literally could not speak English. Hopefully this was just due to the busy Christmas period but it was a little disappointing.

Absolutely beautiful building with attentive staff and fabulous restaurant on site. Parking extremely handy too.

Felt that the bedroom was a bit lacking considering the detail and striking features everywhere else in the hotel. Particularly the shower as the grout and shower screen were particularly mouldy and that really took away from the rest of the bathroom. Also the shower head hadn’t been connected properly so went everywhere when it first went on. It should have been checked it was screwed on properly and that the mould issues were reported and dealt with before anyone was to stay in there again. Pillows and beds exceptionally comfortable but the glass on top of the wooden furniture in the bedroom really needed a good clean and more importantly to be fixed down securely as the bedside table glass nearly slid off completely.

Location and carparking, the room was big with a lovely bathroom, we liked the bar and reception rooms.

The smart TV had a habit of crashing so we needed to switch off and on a few times. The bathroom fan didn't work making the room steamy. The big issue was not knowing if we have or haven't paid for the car park, I asked at reception and later emailed and even tried calling the number on the wall in the carpark. I still haven't been charged and the reply I get from enquiring is just to say.... As long as you gave us the car reg when you checked in your ok .... I'm still worried about a parking fine coming through my letterbox in a week or so 😟

The room was very clean and staff at the reception staff were lovely, very kind and helpful.

The guy who sat us breakfast was very rude. He was initially rude but when asking for my name and room number I accidentally mispronounced it. After this he seemed to get worse, just being patronising and making it feel very uncomfortable. Once I'd corrected the room number he continued to be rather annoying about the mistake. I was apologetic once I realised I'd made the mistake but to be honest it was very small and my name was still correct so I don't think he is justified in how he spoke to us.

I liked the staff as they were friendly and resourceful The room was clean and nice. It is equiped with a empty fridge you can use and a coffee maker. My reservation included the breakfast, I hesitated to include the breakfast when making the reservation, but I was happy when I found the included breakfast was the English breakfast, which was delicious and varied. I recommend it. Price for meal not included in the standard breakfast can be high. The hotel is eco-friendly. Unfortunately, there is not enough space to hang used towels for drying so we could not reuse all of them.

The included breakfast dud not include milk chocolate and it was £3.75 for a cup of it. My room was far from the main door, but this is big hotel. I had problem with the toilet supplies (paper and towels), it seemed house keeping was not aware of the number of guests in the room so I had to call hose keeping to provide the needed almost every day.. I could not use the coffee maker because it was not properly clean. I reporte it to front desk, they told me they would clean it or replace it but that never happen. I know the Hotel is not responsible for the taxi service, the taxi driver (no name but from Pakistan) charged us £25 to drive us to train station I found later standard rate is around £12

We booked this well in advance and so got a really good deal via Booking.com. We have always wanted to stay here, such a prestigious place, and it did not disappoint. Our room was huge and looked out over the river - some may consider it a little old-fashioned but it's just how we liked it, and in-keeping with the ambiance of the hotel. TV, fridge, and hospitality tray were all great. Bathroom was modern and spotless, with beautiful complimentary toiletries and fluffy towels. The bed was super comfy, with lovely crisp bedding. Despite the hotel being fully booked as it was bank holiday weekend, there was no noise around the corridors and it didn't appear over-crowded. We booked a table for Miller and Carter for the Saturday night, we had eaten there on our last visit - food again was excellent, and the service good. The hotel is in an excellent location, a few minutes walk to the main shopping areas and also very close to the theatre and museum/art gallery. The Cathedral right next door is well worth a visit. Staff were friendly and helpful

Nothing....... it was perfect from start to finish

Location, comfy bed, wonderful staff, festive decorations made it a lovely hotel.

The downstairs had an overwhelming smell of something like aftershave that was so strong it made me feel unwell. Apparently this is normal and they have it in air fresheners. The heat/AC in the room smelled a little smokey like fires The shower wasn't very good and I went one night with cold water despite being told it was fixed, thought it improved but when I was in the shower it got cold again. The room felt dark and there wasn't any close switch to turn all lights on/off so I had to get up and walk around flipping switches

Room was fine, staff were friendly, facilities very decent. It was a 'touchdown' spot for my friend and I so we hardly used the hotel much, but it was all as expected

I tried to change my room prior to arrival from a double to a twin; the gentleman I spoke to while trying this, was 'unfriendly' and unhelpful, insisting I call another number and speak to the front desk. I had booked via Booking.com, and called the number published on their website; Initially I was directed to a voicemail (I was not confident this would be the right number nor that the voicemail would be answered) and then phoned the second number published which was when I spoke to the 'unhelpful' gentleman. The rest of our experience with the staff was excellent though