The room felt so stylish, comfortable and thoughtfully furnished and decorated. It is rare to have both a sofa and a desk in a single room, and this one did. Elemis bath products and complementary fruit, milk and sherry will always win me over too (even if I only had the fruit)! Staff were very friendly and accommodating, from the guys at reception to the cleaners. Location is perfect. It is very close to main streets and about 7-8 min walk from Bristol Cathedral, yet it is also quiet, in a classic square tucked away from the boulevards. I didn't have the chance to try the restaurant inside or the co-working space next door but made a definite mental note of both for a future visit. I needed to stay in Bristol for longer than I had planned. In such cases I almost always book somewhere else, just so that I know more places in a city. I had zero desire to experiment this time, immediately extended my stay!

The bathroom is showing signs of age, but I'm only stating it as a fact, didn't bother me at all relative to the cleanliness, hot rail rack, strong shower and Elemis cosmetics provided.

The hotel itself is very beautiful and the rooms are thoughtfully furnished. There was a nice selection of tea and coffee available in the room. Staff were very friendly. The surrounding area is beautiful and there are many restaurants and coffee shops in the neighbouring streets - although if you are coming from the city centre, prepare for a steep hike up the hill.

The noise insulation is very poor - you can hear a lot of what is happening in the corridor and neighbouring rooms, making it difficult to sleep. The elevator was also very old and scary to use, shaking quite badly.

Location. Close to transport in to town and station. Breakfast had a good selection and the staff were very friendly. I was in a cosy double.bigger than an average single. All the staff I met were helpful and friendly. Shops and amenities within a few meters also a large park that has some stunning views early morrning andevenning.

Unfortunatly the door to the bathroom was a bit tight when entering and closing the door. During my stay there were events going on.i was informed of this before arrival.mainly some areas were not avalible during this time. The noise was not a problem.

The rooms are very comfortable with a great selection of amenities on offer. I was really impressed by the little touches in the room such as complimentary sherry, real coffee, real milk, fruit and biscuits all included with the room. The bathrooms are nice and the beds are very comfortable. I've stayed several times and the rooms are all very cosy. Wifi is very easy to connect to and fast. The reception staff are also very approachable and friendly. I really like the charm of the building as well and considering it is often one of the cheapest hotels available in Bristol I find it far exceeds the quality of other (mostly chain) hotels at a similar price point. The location is also excellent considering you are right in the middle of the uni and therefore very centrally located in the city.

I've stayed in a few different types of room here and they very massively in size. The standard single room is definitely a bit cramped and you can hear the rooms next door.

Great location, ideal for our one night stay, we were able to drop off our cases in the morning ahead of check in which was useful. Room was clean, nice decor, our twin beds were comfortable plus a nice shower with plenty of hot water. The hotel rang me a week before my stay to warn me that there was a function there on the evening of our stay so would move us to a quiet room. Our room was on the top (third) floor and didn’t hear anything

Small thing but I couldn’t get the hairdryer to work properly, seemed faulty to me. Mentioned this on checkout to be told they only work if you press some kind of sensor button whilst using it, which I have never come across before. So I would suggest bringing your own if you want to guarantee to be able to dry your hair stress free

Ecceptionally clean,..as always. Nice and warm, it being December, so heating important. Wonderful team at reception, and also at the fabulous bar, which is a lot cheaper than some Hotels within spitting distance. Mini bar with FRESH milk, and a nice touch with free sherry and a bowl of fruit when entering my room, and a mini bar to top it off. Good sized TV and crucially, for me, free WiFi. Nice tea and coffee options, and a choice of both brown and white sugar. Did not opt, this time, for the breakfast, due to time restraints, but as a regular returning customer, I can vouch for the excellent breakfast options.

I had to go home!

Location, comfort of room and the little touches e.g. complimentary Sherry & Fruit.

My visit was a birthday treat for my daughter. We planned to visit the Christmas market, do a little shopping and finish the day with dinner & drinks at the Hotel with particular interest in enjoying a couple of drinks in the Secret Garden. We were very unfortunate that our visit coincided with a Private Function which prevented us from being able to enjoy the Hotel facilities at the end of a lovely day. This is not the Hotels fault at all, it certainly didn't detract from a wonderful stay, it just would have been the icing on the cake to have been able to use the outside area.

The location was good, and the price was very competitive for Bristol city centre. The welcome apple basket and sherry in the room was a nice touch. Lots of small touches like the name of the person who made up the room. And as little a detail as it may seem, having real milk in the fridge and not a little long-life pot made the morning cuppa so much nicer than in a lot of hotels!

The room was unfortunately in need of a little TLC. For example, the sink in the bathroom was incredibly slow at draining. I mentioned this but it seemed unable to be fixed in my day there. The half flush button on the toilet was missing, as was part of the tap. Both still worked but it didn't scream high quality. There were slight water stains on one of the walls, that looked like where there had previously been a leak and it hadn't been fully painted. Very difficult to see, but there. The room also felt very warm - this was OK with the fan, but in peak summer it would have been too hot. I know this sounds like lots of negatives, but they are all small details and I would stay here again if I go back to Bristol.

Location was great. Parking facilities good and not overly expensive considering it’s Bristol. Rooms felt like they had recently been renovated. So many nice touches, the Bristol sherry, fruit bowl etc. lovely historic building. Really friendly welcome and very clean.

There were one or two DIY jobs that need addressing in the room. The taps were short so they dribble on the sink rather than in it if not on full blast. Also there was a gap in the ceiling light and a big crack in the plaster. These are minor though, they didn’t interfere with the enjoyment. There was also a wedding on during my stay and when I returned in the evening two of the guests were challenging each other to a fight outside.

Love the place and staff, and a repeat customer, but this overnight only stay, plus breakfast, was AWFUL. Online boasted facilites, but failed to flag up a pre booked wedding. I had no access to the lounge, the bar, nor the restaurant. Basically CONFINED to my room. The booking online tech should AUTOMATICALLY inform a customer if the bar, lounge and restaurant may not be available for an evening, due to pre arranged wedding or private function booked, as these take the entire place over from other paying guests, some of us repeat customers. Your proudly promoted "room service" was not even avaiable to me for a sandwich in my own room, despite sufficent staff to cater for a large wedding! Min bar in my roomi indicated a G&T in fridge, but mine was not there! At breakfast, I had to take my pot of tea back, as completely cold, and then realised there was no sugar on my table for one. Had to pinch some from adjoining empty large dining table. Taking bookings, especially for overnight only stay, knowing lounge, bar, restaurant, night service, possiblyl unavailable???? No intended deceit, I know, as down to tech failing to flag up, but very unprofessional, and NEEDS IMMEDIATE ADDRESSING. A bad day at the office, but love the place, and the staff, and still my "GO TOO" place when everything is available. I stressed no G&T in my fridge, when departing, so await post exit mini bar charge wiith interest! A "PERSONAL, ...NON AUTOMATED, REPLY, WOULD BE NICE, PRIOR TO MY NEXT VISIT, WHEN I AM SURE THE NORMAL, SUPERB EXPERIENCE, SHALL BE BACK ON TRACK.

SEE ABOVE!!!!! 😄😄😄.