The staff are 10/10!! Incredibly friendly and could not do enough for us. I liked how cosy the property felt and the views are beautiful. Th bed are very comfortable, we slept like logs! Breakfast was lovely, we had our four year old son with us who very much enjoyed his toast and cereal, plus some fuss from the lovely waitress. The full English was delicious and the continental breakfast selection was just enough. A choice of cereal, toast, teas coffee, yogurts, fruit and fruit juice, a perfect selection and not overwhelming.

The room could have been slightly more clean. One of the bedsheets had a stain, a few crumbs on the carpet but nothing major. The floor boards are incredibly noisy. We arrived late evening due to traffic and tried our very best to be quiet as we navigated our way to our room however, the creaks from the floor boards were super noisy.

Everything was great. The only problem we had was for my husband who is disabled and did find it difficult to get around the hotel as it wasn't really suitable for his wheelchair and he has difficulty walking any distance. However the staff were very helpful. The only other thing was that room 11 was very cold but was a lovely room with everything we needed. The bed was really comfortable and we both slept very well. Thank you. I am sure we will visit again next time we are in Hereford.

Nothing

Location was perfect for us as we were doing an event 20 mins up the road. The staff were all very friendly helpful and accommodating. We had an early start the chef and his team were happy to start cooked breakfast at 07:45 instead of 8am normal weekend times. On request they also made us sandwiches to go. The food was delicious we ate there both evenings as we as well breakfast. Our room had a great view to wake up to each morning. The only downside we were on the ground floor with a privacy screen understandable as our window faced the patio area. Thank You! Team Pilgrim ☺️ for all the above 🤗

Not sure what the showers were like in the other rooms… But ours was dated as was parts of the venue. That being said the venue was very clean and tidy and wouldn’t put us off here staying again.

I didn't have breakfast but if dinner the previous evening was anything to go by, i am sure it would be superb. The whole experience exceeded my expectations, from the check in to the beautiful room with the little patio and views over the fields. The bathroom/wet-room was superb and the towels were of good quality. The dinner though! beautifully presented and fresh ingredients, prepared with care. Stunning.

The in room toiletries could be improved somewhat to match the other standards and a small bottle of water would be apprteciated.

Very pleasant and helpful staff. Room lovely and warm when I got back from a long day at a wedding nearby. Was so glad of a lovely bath in a very warm bathroom. I'm getting on a bit, so this was most welcome , as was their willingness to accept my case and issue my room key before I went to the event.

I had hoped for more than one option as a cooked breakfast. As I had the buffet, it would have been nice to have fresh fruit available. I didn't see any.

Staff were friendly, and there was great service. Rooms were nicely laid out, comfortable, and very clean. Bathroom great, great view from the room. Lounge and restaurant nicely laid out also a good size patio to sit in the sunshine. We ate breakfast 2 mornings and 2 evening meals, again service very good, food was generally good quality on both nights, we felt a tad expensive. Paying extra for breakfast is we feel guiding the lilly the only reason we didn't give this place a 10. Overall its a nice place extremely well run by people who take care and pride of the hotel they work in.

Paying extra for breakfast.

Room was comfortable and adequate for my stay. The restaurant food and breakfast was good. Nice touches with toiletries etc

The bathroom is dated and not particularly very clean. Signs of black mould around bath. Only an electric shower over the bath which for the price of the room below standard. My room had obviously recent gone under refurbishment but certainly missed a trick by not updating shower.

Lovely country pub/hotel set in stunning countryside. My room had the most gorgeous view and any room at the back would have. Lovely large room. Comfy bed. Staff were really great. I thought it excellent value for money.

I didn’t dislike anything of substance and the few things I noted aren’t worth sharing given the reasonable price I paid. That view made up for everything!!

Very friendly staff , great location , food excellent ,ground floor room and help with the bags when asked - good breakfast , all very relaxed and everyone helpful.

Bathroom a bit pokey and tired ,the disabled arm was leaning down , even if not required , toilet seat would not stay up just crashed down .

We were staying here to attend a wedding at another venue. The Pilgrim Hotel was convenient for this. Hotel exceptionally clean and comfortable. Staff very friendly yet professional. Very accommodating. The hotel is having a kitchen refurbishment but the hotel are very transparent about this and have tried to ensure this does not affect the quality of the food. They are operating a limited menu but which has something for everyone. They are asking people to order cooked breakfast in advance which is a good idea. This means it is freshly cooked. I would stay here again if I was to visit this location in the future.

For the two night stay we were there, nothing could have been better.